ShipMonk
Wat is ShipMonk?
Met deze oplossing voor multichannel orderverwerking en voorraadbeheer kunnen bedrijven zich concentreren op het realiseren van schaalbare groei.
Jij concentreert je op marketing en verkoop van je producten, en het systeem regelt de rest. Via de aangepaste API-integraties wordt deze software rechtstreeks gesynchroniseerd met je online winkelwagentje om bestellingen automatisch te importeren. Van daaruit wordt elke bestelling zonder aarzeling of vertraging opgehaald, verpakt en verzonden. Het beste is dat het proces aanpasbaar en volledig schaalbaar is.
Wie gebruikt ShipMonk?
Startups en e-commercebedrijven (B2C en B2B), abonnementsbedrijven en crowdfunding-campagnes.
Twijfels over ShipMonk?
Vergelijk met een populair alternatief
ShipMonk
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Reviews over ShipMonk
Geverifieerde reviewer
ShipMonk is the modern answer to fulfillment
Opmerkingen: I would recommend ShipMonk for anyone struggling with fulfillment needs.
Pluspunten:
ShipMonk has modernized an otherwise archaic process. They also have an amazing team to support their customers.
Minpunten:
It can occasionally be slows to load but is constantly improving. They seem to take customer suggestions to heart so I don’t often have cons about this software.
David
2+ Years and Going Strong
Opmerkingen: They've been extremely flexible in helping my business grow and willing to follow my custom guidelines for packaging orders.
Pluspunten:
Software - I'm able to manage inventory and orders in one easy to use platform. They are constantly launching new features that have been a no brainer for my business.
Minpunten:
I would like to see an integration with Zapier. They informed me it will be launching in Q2 so I'm eager for that.
Yoshi
BEWARE: Thousands of dollars of lost or stolen Inventory
Opmerkingen: I was really excited to work with Shipmonk, their service seemed really great. However after over 1 year with them I'm canceling my contract because of the constant loss of inventory that has occurred.I would only recommend their service if you sell very low value items or sell wholesale in bulk.
Pluspunten:
Pros: Easy to use integrated software that syncs with Shopify and automatically downloads my Etsy orders. Inventory tracking feature that updated my Shopify stock. When everything went well, being a Shipmonk customer was great. Orders were automatically fulfilled and it saved hours of work.
Minpunten:
They lost thousands of dollars of inventory over the course of a year, a fraction of which was reimbursed. When you sign up for their service the terms and conditions say that even though they might be at fault for lost inventory, they are not financially responsible. It was incredibly frustrating having to email their customer service every week to report an inventory discrepancy. I sell unique clothing designs that have a high production cost so I suspect staff members were stealing my products each time an order was fulfilled. Their Happiness Engineers were always very apologetic each time I reported a claim, but failed to solve the issue or explain why my inventory continually went missing. The rare times that Shipmonk did agree to reimburse me, they only gave me a $10 credit per unit which was a small percentage of the production cost. The lost inventory has negatively impacted my business' reputation. Multiple times I had to message customers to apologize that their order could no longer be fulfilled. Many of the missing products were irreplaceable. Their software syncing system would list products as in stock on my website, then suddenly change to an inventory level of 0 when the order was being fulfilled, changing the order status to backordered. Because of Shipmonk's negligence, I've lost thousands of dollars worth of sales plus thousands in lost inventory.
Reactie ShipMonk
11 maanden geleden
Hi Yoshi, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. We hope to hear from you soon. Thank you for being a valued merchant.
Michael
ShipMonk Review
Opmerkingen: We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend [SENSITIVE CONTENT HIDDEN] for being the best Happiness Engineer we could hope for! He is very responsive, and always helps as best he can.
Pluspunten:
Very intuitive. The approximate Stockout Days is extremely useful & quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking. It is a simple process for creating new items.
Minpunten:
I have no complaints with the ShipMonk system. If I were to make a suggestion, it would be great if we could identify the approximate transit time for an order based on the location it is shipping to. I find the shipping options listed are broad & not too useful. We have inserts that are automatically included in our orders. Sometimes, we do a bulk upload shipments for our investors & the inserts are automatically added. But we do not want inserts on these orders. So we have to manually remove them, which is time consuming. A method to remove a SKU in bulk from orders would be a great tool that would save us time. But those scenarios are rare.
Alexander
Love working with Shipomonk
Opmerkingen: Great
Pluspunten:
Love working with Shipmonk. I've tried working with other fulfilment services and they don't come close. Mistakes happen (as they do anywhere) but with Shipmonk they're very, very rare and when they do happen, customer service is always there to help. I couldn't recommend them enough.
Minpunten:
Occasional fulfilment errors, not being able to view case log
