ShipMonk

ShipMonk

door ShipMonk

Wie gebruikt ShipMonk?

Startups en e-commercebedrijven (B2C en B2B), abonnementsbedrijven en crowdfunding-campagnes.

Wat is ShipMonk?

Met deze oplossing voor multichannel orderverwerking en voorraadbeheer kunnen bedrijven zich concentreren op het realiseren van schaalbare groei.

Jij concentreert je op marketing en verkoop van je producten, en het systeem regelt de rest. Via de aangepaste API-integraties wordt deze software rechtstreeks gesynchroniseerd met je online winkelwagentje om bestellingen automatisch te importeren. Van daaruit wordt elke bestelling zonder aarzeling of vertraging opgehaald, verpakt en verzonden. Het beste is dat het proces aanpasbaar en volledig schaalbaar is.

ShipMonk - Details

ShipMonk

https://www.shipmonk.com/

Opgericht in 2014

ShipMonk - Prijsoverzicht

ShipMonk vanaf US$ 1,00/maand. ShipMonk heeft een gratis versie maar biedt geen gratis proefperiode. Hieronder vindt u extra prijsinformatie voor ShipMonk.

Beginprijs

US$ 1,00/maand

Gratis versie

Ja

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Training

Live online

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van ShipMonk

Verzendsoftware
Berekening van verzendkosten
Containervervoer
Goederenvervoer
Import en export
Integratie van vervoerservices
Magazijnbeheer
Pakketvervoer
Transport bijhouden
Vervoer door de lucht
Vervoer over land
Vrachtbrieven
Zeevracht
Beheer van meerdere kanalen
Beheer van productievoorraad
Beheer van retailvoorraad
Kitting
Leveranciersbeheer
Magazijnbeheer
Mobiele toegang
Nabestellingbeheer
Productidentificatie
Prognose
Rapportage en analyse
Voorraadoptimalisatie
Waarschuwingen/Meldingen

Reviews van ShipMonk

5 van 68 reviews worden weergegeven

In totaal
4.3/5
Gebruiksgemak
4.4/5
Klantenservice
4.2/5
Functies
4.3/5
Waar voor je geld
4.2/5
Corey G.
Product Manager
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 21-1-2019

"Easy to use "

Pluspunten: I used ShipMonk to help jumpstart a small business. Their team was super helpful in getting me up and running, and things were pretty seamless. They also gave me plenty of advice (for free) around marketing, operations, and ways to possibly expand into new markets. I found their pricing pretty reasonable, too. All in all I'd recommend them.

Minpunten: Their billing platform is somewhat immature, but they've been making improvements to it over the last year or so.

  • Bron van de reviewer 
  • Beoordeeld op 21-1-2019
David S.
Director of Operations
Consumentengoederen, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 10-2-2020

"2+ Years and Going Strong"

Opmerkingen: They've been extremely flexible in helping my business grow and willing to follow my custom guidelines for packaging orders.

Pluspunten: Software - I'm able to manage inventory and orders in one easy to use platform. They are constantly launching new features that have been a no brainer for my business.

Minpunten: I would like to see an integration with Zapier. They informed me it will be launching in Q2 so I'm eager for that.

  • Bron van de reviewer 
  • Beoordeeld op 10-2-2020
Mikel P.
Founder, CEO.
Kleding en mode, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 16-1-2019

"Affordable but high quality fulfillment service"

Opmerkingen: All in all, very satisfied with their service and the timely delivery of the orders to my customers.

Pluspunten: We've been using Shipmonk (and their associated Shopify app) for more than a year now. The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV. From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled. So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate.

Minpunten: Some occasional mistakes in the billing, especially at a time when a carrier reused tracking codes and we were charged for packages that were not ours, or in the beginning when they applied international shipping rates slighlty different to those agreed upon, but both were corrected quickly. Just be on top of the billing reports (that are fairly detailed, which honors them).

  • Bron van de reviewer 
  • Beoordeeld op 16-1-2019
Geverifieerde reviewer
Cofounder
Magazijnen/opslag, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    1/5
  • Gebruiksgemak
    1/5
  • Functies en functionaliteit
    1/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 18-12-2018

"Bad support teams"

Opmerkingen: We have been using Shipmonk for about 9 months, we originally had a lot of problems getting our online stores setup with their system, they don't have any open apis or any way to do stuff if you have your own manual store, but it ended up working well enough once we moved to shopify. Then this holiday season we ended up having a shipment come in late, we reached out to them to get them to schedule a pickup so that we could still get it delivered on time, we were told this would be fine and tried to schedule a delivery as soon as possible with them. It took them 2 weeks of us messaging them and 3 days of our shipment sitting at the port for them to tell us they couldn't. We could have scheduled another pickup but decided this would have been better. We ended up getting it shipped the next day and again told that they would ship them out that day, they had also sent out an email that as long as we had our product there on time they could ship it out by Saturday. It then got to Tuesday morning and a bunch of printers still were not correctly shipped out and they had not correctly scanned the products for Fedex delivery so we have no guarantee that they will be shipped on time. Over the entire course of this we talked to about 6 different customer support people and were constantly told different things. Their mixed messages cost us thousands of dollars and the best they said is they assign us to another customer support specialist.

Pluspunten: It was very easy to connect with shopify to get basic things working.

Minpunten: The customer support teams constantly give us conflicting information and even their mass emails give completely wrong information. Also their interface is very hard to manage and can make it so you easily make some massive mistakes. There are some very basic things like changing choice on multiple orders at a time that are completely impossible so that we have to manually go in and fix it in each order

  • Bron van de reviewer 
  • Beoordeeld op 18-12-2018
Michael R.
Senior Operations Coordinator
Levensmiddelen- en drankenindustrie, 13-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 26-7-2019

"ShipMonk Review"

Opmerkingen: We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend [SENSITIVE CONTENT HIDDEN] for being the best Happiness Engineer we could hope for! He is very responsive, and always helps as best he can.

Pluspunten: Very intuitive. The approximate Stockout Days is extremely useful & quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking. It is a simple process for creating new items.

Minpunten: I have no complaints with the ShipMonk system. If I were to make a suggestion, it would be great if we could identify the approximate transit time for an order based on the location it is shipping to. I find the shipping options listed are broad & not too useful. We have inserts that are automatically included in our orders. Sometimes, we do a bulk upload shipments for our investors & the inserts are automatically added. But we do not want inserts on these orders. So we have to manually remove them, which is time consuming. A method to remove a SKU in bulk from orders would be a great tool that would save us time. But those scenarios are rare.

  • Bron van de reviewer 
  • Beoordeeld op 26-7-2019