Salesforce Field Service

Salesforce Field Service

Wat is Salesforce Field Service?

Bewaak de prestaties in real time. Met realtime rapportage en analyse van Salesforce kun je bedrijfsgegevens van meerdere systemen gebruiken om meer te weten te komen over je klant. Bekijk onderweg gedetailleerde gegevens vanaf elk apparaat. En krijg inzicht in de prestaties van agenten, dispatchers, technici en partners vanaf één platform.

Wie gebruikt Salesforce Field Service?

Bedrijven die behoefte hebben aan een service-as-a-software-oplossing voor buitendiensten.

Salesforce Field Service Software - 1 Salesforce Field Service Software - 2 Salesforce Field Service Software - 3 Salesforce Field Service Software - 4 Salesforce Field Service Software - 5

Twijfels over Salesforce Field Service?
Vergelijk met een populair alternatief

Salesforce Field Service

4,2 (19)
Salesforce Field Service
Niet beschikbaar in jouw land
US$ 25,00
maand
Gratis versie
Gratis proefversie
105
Geen integraties gevonden
4,1 (19)
4,0 (19)
4,1 (19)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
US$ 60,00
maand
Gratis versie
Gratis proefversie
98
6
4,1 (489)
4,3 (489)
4,5 (489)
Waarom krijg ik dit te zien?

Andere goede alternatieven voor Salesforce Field Service

RazorSync
Functies met hoogste beoordeling
Kalenderbeheer
Plannen
Realtime planning
FieldAware
Functies met hoogste beoordeling
Documentbeheer
Plannen
Projecten bijhouden
Skedulo
Functies met hoogste beoordeling
Geautomatiseerde planning
Personeelsplanning
Rapportage en analyse
BigChange
Functies met hoogste beoordeling
Kalenderbeheer
Plannen
Realtime planning
simPRO
Functies met hoogste beoordeling
Factureren
Onderhoudsplanning
Taakplanning
ServiceWorks
Functies met hoogste beoordeling
Bevestigingen/herinneringen
Plannen
Servicegeschiedenis
INControl
Functies met hoogste beoordeling
Plannen
Rapportage en analyse
Werkorderbeheer
Jobber
Functies met hoogste beoordeling
Afsprakenbeheer
Klantenbeheer
Taakbeheer
Odoo
Functies met hoogste beoordeling
Fondsadministratie
Werkorders maken
Zoeken/filteren

Reviews over Salesforce Field Service

Gemiddelde score

In totaal
4,2
Gebruiksgemak
4,1
Klantenservice
4,1
Functies
4,3
Waar voor je geld
4,0

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
47%
4
37%
3
11%
1
5%
Alexis
Alexis
Customer Service Rep in VS
Geverifieerde LinkedIn-gebruiker
Telecommunicatie, 501-1.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Salesforce is Winning!

5,0 3 jaar geleden

Opmerkingen: Field Service Lighting is by far a great product! It keeps all my files separate and organized! I love it!

Pluspunten:

I absolutely love Salesforce! Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!

Minpunten:

Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!

Geverifieerde reviewer
PMO Manager in VS
Geverifieerde LinkedIn-gebruiker
Bouw, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great Field Service Product with a lot of depth

5,0 4 jaar geleden

Opmerkingen: We have a large field presence and FSL is vital to our business in scheduling and collecting info from the field

Pluspunten:

I self-implemented so the ability to quickly extend the package with flows was great

Minpunten:

It took Salesforce awhile after acquisition to turn this into a real product, but it is rather impressive now

Jerry
General Manager in VS
Bouw, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

BEWARE, This is not a stand alone product, it was developed to enhance Salesforce

1,0 2 jaar geleden

Opmerkingen: IT DOESN'T WORK . After countless meetings with Salesforce and the implementation team, they have admitted that it does not work as we were promised it would. But, they have an iron clad contract that does state that it doesn't matter if it works or not, you must pay. We have now been sent to collections. Their best offer for resolving the problem, was to offer us "Premier Service", which means someone will call you back with in an hour. Since regular service means they never call back, it might be worth something, but not for a program that doesn't work

Pluspunten:

The sales and marketing team promised that this software would solve all of our issues and problems.

Minpunten:

We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product. It is so complicated, the interface programmers have never been able to create and dispatch a work order using this product.

Venkanna
Venkanna
Seller Partner Support in India
Geverifieerde LinkedIn-gebruiker
Consumentendiensten, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

One-Step solution

4,0 2 jaar geleden

Opmerkingen: Perfect app for a sales team to store data , follow-up , manage and save time. self enhance and used to increase statistics of management and the best thing is it is cost effective as if we want to run our own software, we need to focus on many things like infrastructure, software developer team and a separate wing for the team to handle the software and security issues. This is the one step solution for all the problems for any kind of organization. I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also

Pluspunten:

I like many features in this app. 1. The first thing I want to address here is about its security. This app carries customer data base which is confidential and we can trust this app very much. 2. We can follow-up very efficiently. Set up reminders and even we can send quotations, we can manage every activity in this app 3. Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel.

Minpunten:

To me this is the perfect app and I don't have any complaints regarding this app .

Scott
Manager in VS
Ziekenhuis- en gezondheidszorgbranche, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Excellent interface and ease of use

5,0 3 jaar geleden

Pluspunten:

Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites. With the use of dynamic rules on how engineers are selected and the use of the area map is very helpful and it takes away the guessing of hoping we are selecting the correct personnel.

Minpunten:

The user experience from the field engineer side using the IPhone app our team has heard a lot of complaints on how the notification is not loud enough and where notifications are not seen. Also where when they press on the accept button it does not always talk back to the software. Our solution to this was to go with a Salesforce integration that uses SMS when dispatch is selected on a case. I do have to note a factor on why this may be happening - our engineers are not always in great cell zones given we work in hospitals and x-ray rooms.