Helpt Nederlandse bedrijven al 15 jaar
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Wat is Shop-Ware?

Shop-Ware is een toonaangevend winkelbeheersysteem dat je klant een ongeëvenaarde ervaring biedt en jou helpt de winstgevendheid te verhogen door middel van efficiëntie van je personeel en geavanceerde technologie.

Integreer volledig de digitale voertuiginspecties en winkelworkflow, elimineer papier en verspilde tijd en stimuleer de klanttevredenheid met een alles-in-één beheersysteem dat jou ondersteunt.

Wie gebruikt Shop-Ware?

Jonge winkeleigenaren die op zoek zijn naar een hedendaags besturingssysteem, geen verouderd product. Ervaren winkeleigenaren die de efficiëntie willen verbeteren, minder afhankelijk willen zijn van adviseurs en minder tijd in de winkel willen doorbrengen.

Shop-Ware Software - 1
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Shop-Ware Software - 5

Twijfels over Shop-Ware? Vergelijk met een populair alternatief

Shop-Ware

Shop-Ware

4,8 (159)
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
34
10
4,7 (159)
4,8 (159)
4,8 (159)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
19
Geen integraties gevonden
3,8 (46)
3,3 (46)
3,5 (46)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over Shop-Ware

Gemiddelde score

In totaal
4,8
Gebruiksgemak
4,7
Klantenservice
4,8
Functies
4,5
Prijs-kwaliteitverhouding
4,8

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
81%
4
16%
3
2%
1
1%
Vern
Vern
General Manager in VS
Geverifieerde LinkedIn-gebruiker
Automotive, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Vern's Review

5,0 4 jaar geleden

Opmerkingen: Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for new features our opinion is taking seriously and they seem to come to life. For multi-shop web based programs available, Shop- Ware is fantastic.

Pluspunten:

I love the fact that the customer can approve the work if they are unable to speak on the phone. I like the user friendliness of the program that allows for easy training. I like the fact that we can communicate easily with the customer. I also like that there is a record of everything. The log feature really helps hold my team accountable when it comes to issues with use or customers. I like that just about everything in the program is customize-able. I like the abilities of multishop where we can transfer a technician from shop to shop with ease.

Minpunten:

I strongly dislike the inventory system. I do not like that any time a part is purchased that it adds it to inventory making it very difficult to manage our internal inventory. it would be nice if inventory could be divided into internal and external. I don't like that when texting a customer they have to click a link. Currently with certain phone providers, it prompts the customer to the log in page instead of their RO. I wish there were a way to have a text message conversation with the customer and log it like other programs use. I wish some of the reporting was easier to use and more customizable. I wish there was a way to transfer internal inventory between stores. It would be nice if repair link could integrate.

Annie
OFFICE MANAGER in VS
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great product for an independent automotive shop.

5,0 2 jaar geleden

Opmerkingen: Overall this program is WAY easier & user friendly than ROWriter. It takes much less time to get estimates done, sent to customers & approvals/declines. helps the techs work more smoothly.

Pluspunten:

What we liked most is how easy it was to start using. Everyone adapted very quickly. We really like the ability to communicate with our customers with much more than just a phone call. We also really like the customer approval option. It is nice to see the customer actually have to approve estimates physically; There is proof of approval.

Minpunten:

We would recommend a few changes: 1. When customers approve recommended jobs, the email tittle just reads APPROVED when in fact..it will read that even if the job has been declined. 2. The ability to customize the calendar. 3. The ability to customize the payroll report. currently it adds up anything over 8 hours in a day is OT..but it would be great to have any hours over 40 hours a week is OT. 4. It would be great to be able to decode very old VIN's 5. It would be great to be able to color code the status bar on the top of a work order. 6. It would be great to have one more sync option to accounting link so it matches my QB when customers pay their bill.

Brandon
Owner in VS
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Shop-ware review

3,0 4 jaar geleden

Opmerkingen: Great customer service. Slow to grow and adapt compared to industry competitors.

Pluspunten:

Ease of use. Very easy to teach someone how to use it. GP$/hr quickly available to estimator.

Minpunten:

No two way communication with customer Labor guide is almost always wrong Cannot see tech total clocked in time on a ticket without opening the clock up on each individual job and manually adding it together. When building an estimate on the main screen, as opposed to a recommended service on the right, the correct labor times do not follow the job to future tickets. Making the use of “past services” worthless unless you built it on the right under recommended services. Would love to be able to look up fluid type and quantities within Shop-ware and not have to rely on or transfer Info to another system to find out that info.

William
Service Manager in VS
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Cloud Based

5,0 3 jaar geleden

Opmerkingen: Overall we have had a great experience with Shop-Ware. We have always strived to provide our customers with the best experience and with Shop-Ware being digitally based, that helps us to achieve this goal. The inventory management has taken some getting used to, but is also very helpful!

Pluspunten:

Although not an original feature, I really like the cloud based software and the ability to use it on multiple platforms. This also allows most operations to work very fast and very smoothly! Another stand out feature are the built in digital vehicle inspection.

Minpunten:

As a counter person/service advisor my biggest complaint is the lack of auto-fill. There are many fields that must be filled every time a ticket is opened and it would be much more convenient if most if not all of them would auto-fill.

Kenny
Owner in VS
Automotive, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Top Shop Software

5,0 3 jaar geleden

Opmerkingen: Has been excellent, always willing to help when problems arise. They own up to their mistakes when they make them.

Pluspunten:

I love the way we can share the estimates with the customer via email and text. Inspections are easy to set up and are 100% customizable. Right now I’m a new start up and running my shop with the help of my wife. Being able to share with customers gives us 15 minutes to set up our game plan for what’s coming in next. The digital inspections gives the customers more info to make an educated decision and most of the time they have approved repairs before we ever get that call into them in that 15 minute window. Hands down the best program I’ve ever used!

Minpunten:

There’s really not much I can say. A lot of the things I disliked about this program have been fixed or upgraded. I would love to see the ability to add more than on canned job to the ticket at a time, and be able to apply payments to accounts receivable for fleet customers easier.

Software gevonden in