Wie gebruikt deze software?

For IT professional that need instantaneous response to user issues and secure their IT environments.

Gemiddelde scores

57 beoordelingen
  • In totaal 5 / 5
  • Gebruiksgemak 5 / 5
  • Klantenservice 5 / 5
  • Functies 4.5 / 5
  • Waar voor je geld 5 / 5

Productgegevens

  • Beginprijs US$ 3,00/maand
    Zie de prijsinformatie
  • Prijsinformatie Simple Per Device pricing model, pay as you go.
  • Gratis versie Nee
  • Gratis proefversie Ja, vraag een gratis proefversie aan
  • Implementatie Geïnstalleerd - Mac
    Cloud, SaaS, Web
    Geïnstalleerd - Windows
  • Training Live online
    Webinars
    Documentatie
  • Ondersteuning 24/7 (contact met medewerker)
    Kantooruren
    Online

Leveranciergegevens

  • NinjaRMM
  • http://www.ninjarmm.com
  • Opgericht in 2013

Over NinjaRMM

NinjaRMM is an all-in-one SaaS IT monitoring and management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices including windows and mac endpoints, perform patching, access remotely, deploy and run antivirus scans, automate scripts across all devices, monitor website performance and more. Built on an easy and intuitive cloud-based platform, you can get up and running in 5 minutes, no servers required.

Functies van NinjaRMM

  • Activiteitenlogboek
  • Antivirus
  • Apparaatbeheer
  • Beheer van webdreigingen
  • Encryptie
  • Gedragsanalyse
  • Handtekeningen vergelijken
  • Toepassingsbeveiliging
  • Witte lijst / zwarte lijst
  • Aanpasbare branding
  • Beheer van IT-assets
  • Beheer van Service Level Agreements (SLA's)
  • Communicatie via meerdere kanalen
  • Documenten opslaan
  • E-mailintegratie
  • Geautomatiseerde routing
  • Interactie bijhouden
  • Kennisbankbeheer
  • Netwerkcontrole
  • Realtime chatten
  • Ticketbeheer
  • Waarschuwingen / Escalatie
  • Zelfserviceportal
  • Auditbeheer
  • Compliance bijhouden
  • Configuratiebeheer
  • Contract- en licentiebeheer
  • Inkoopbeheer
  • Kosten bijhouden
  • Leveranciersbeheer
  • Onderhoudsbeheer
  • Voorraadbeheer
  • Vorderingenbeheer
  • Capaciteitscontrole
  • Compliancebeheer
  • Externe toegang
  • Gebeurtenislogboeken
  • Gebruikersactiviteit controleren
  • Hardware-inventaris
  • IT-budgettering
  • Licentiebeheer
  • Patchbeheer
  • Plannen
  • Softwarevoorraad
  • Beheer van IT-assets
  • Contractbeheer
  • Incidentenbeheer
  • Kennisbeheer
  • Releasebeheer
  • Servicecatalogus
  • Servicerapportage
  • Ticketbeheer
  • Zelfserviceportal
  • Assets volgen
  • Beschikbaarheidsbeheer
  • Configuratiebeheer
  • Contract- en licentiebeheer
  • Incidentenbeheer
  • Probleembeheer
  • Projectbeheer
  • Veranderingsbeheer
  • Versie- en implementatiebeheer
  • Zelfserviceportal
  • Back-upbeheer
  • Beheer van problemen
  • Bewaking van externe systemen
  • CRM
  • Dashboard
  • Externe toegang
  • Factureren
  • Helpdesk
  • Live chatten
  • Patchbeheer
  • Plannen
  • Projectbeheer
  • Bandbreedtecontrole
  • Baselinemanager
  • Controle op internetgebruik
  • Dashboard
  • IP-adressen controleren
  • Network Diagnosis
  • Network Resource Management
  • SLA-controle
  • Servercontrole
  • Uptimecontrole
  • Webverkeerrapportage
  • Aangepaste patches
  • Automatic Approval
  • Automatic Patch Deployment
  • Automatische scans
  • Compliancebeheer
  • Dashboard
  • Netwerkbreed beheer
  • Patch Prioritization
  • Patch Testing
  • Scannen op kwetsbaarheden
  • Toegang en controle op afstand
  • Waarschuwingen/Meldingen
  • Bestanden delen
  • Diagnostische hulpmiddelen
  • Enquêtes en feedback
  • Realtime chatten
  • Scherm delen
  • Sessieoverdracht
  • Sessies opnemen
  • Door gebeurtenissen geactiveerde meldingen
  • FTP-monitoring
  • Gebeurtenislogboeken
  • Mailserver controleren
  • Onderhoudsplanning
  • Prestatiemeetwaarden
  • Realtime controle
  • Testen van beschikbaarheid
  • Transacties controleren
  • Uptimerapportage

Aanbevolen producten

De nuttigste reviews van NinjaRMM

An Excellent Solution for Start-Up MSPs

Vertalen met Google Beoordeeld op 15-4-2019
Ryan R.
Owner, Lead Technology Solutions Consultant
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Working with NinjaRMM's customer service was an excellent experience. Built with a team of seasoned professionals, all with various different levels of experience in business ownership, maintenance, technical support, and account management, Ninja delivers top-notch customer services in an efficiently timely manner. After speaking with their billing team and our account manager, we were able to work out flexibility with billing, remaining easy to work with and understanding while we straightened out our Accounts Payable systems. It's exciting to be working with a company that is ever increasing their capabilities, expanding their team, and continuously pushing out new features to allow us to operate more effectively in the MSP workspace, provide higher quality of service, and expand our customer reach by providing many different options for managing our client networks.

Pluspunten: NinjaRMM is incredibly easy to use, combining a fluid interface with powerful back-end features. One of the greatest things about this tool is that it just works. There's no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is laid out in an easy to navigate structure that is pleasent to look at. Our favorite feature by far is the SysTray customization options that allow us to place a service icon in the System Tray, and give our users tools directly on their desktop to self-resolve, or call assistance when necessary. Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances.

Minpunten: Some of the features that you expect to be there aren't yet fully deployed. We're excited about the potential for backup capabilities with Ninja, however these features don't work perfectly all of the time. In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release. I would be interested in seeing a development roadmap made public to the subscribers as it gives us a better indication of how to plan for new capabilities/integrations that we may be able to use. Additionally, it would be neat to make uptime calculations so that we can provide percentages for various services to our clients in our reports. Again, I have been informed that full report customization is an upcoming feature, and I'm excited to see that take place.

Adopt Ninja RMM (Remote Monitoring and Management) as a MSP company and also for internal use

Vertalen met Google Beoordeeld op 6-7-2017
Olivier G.
IT Manager
Informatietechnologie en -diensten, 13-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
4/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Proactive service
Real time issues detection
Scheduled action
Win a lot of time !

Pluspunten: - Clear GUI with excellent reactivity: Ninja RMM is designed to monitor and also to schedule actions after an issue detection, based on preset policies (for servers and computers, Windows nd Mac). You can also monitor webserver or internet line. Personalize a policy takes a few minutes and it's simple to interact with any computer (many useful options are available, as the CMD window). - Incredible ROI for new technicians. After a brief demo, a newcomer understands how it works. This was very important for us as we didn't have days to set up a monitoring tool... - Ninja NMS (Network Management System) is powerful and easily discovers assets in a network, monitor each asset and check it regularly (switch, printers, firewall, pcs, etc.) - Customer Service always on the top (email answer, community website, efficient commercial team) - good documents and videos to help during the beginning - Regular new functionalities: dev team listens to customer's features requests; probably the most important for me. The Ninja service is better and better and improves rapidly - Installing the Agent add it automatically to the customer/organization in the Console. Very useful if you send it to a new customer cause you don't have to log on and identify your MSP saas account tool! It is more secured. After 5 min, all the information (CPU, Memory, Services, Software inventory, Windows Event, Antivirus state, etc.) are available and can help to solve your customer issue.

Minpunten: - Mac OS : all functionnalities are not yet available, especially software actions - Would like to have a netflow, syslog and backup in NMS for more firewall providers

Antwoord van de leverancier

van NinjaRMM, LLC op 6-7-2017

Hi Olivier. Thank you very much for your review. Stay tuned we will be releasing a ton of new Mac agent functionality in the next couple of weeks :)

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