Wie gebruikt Time To Reply?

Sales Team, Customer Service, Anyone responsible for responding to online leads.

Wat is Time To Reply?

timetorely is an email reply time and analytics platform which enables companies to support their Sales, Key Account Management, & Customer Services teams to respond to online leads more effectively and keep key customers happy. Set reply time goals, set SLA alerts and close off conversations. timetoreply works across all email clients. No change to worflow required.Track shared and individual mailboxes.

Time To Reply - Details

Time To Replay

https://www.timetoreply.com/

Opgericht in 2013

Time To Reply - Prijsoverzicht

Time To Reply vanaf US$ 25,00/maand. Time To Reply heeft geen gratis versie maar biedt wel een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor Time To Reply.

Beginprijs

US$ 25,00/maand
Zie de prijsinformatie

Prijsinformatie

7 Day Free Trial. Pricing starts at $25 p/m. Volume discounts apply.

Gratis versie

Nee

Implementatie

Cloud, SaaS, Web

Training

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Functies van Time To Reply

BI-tools

De leverancier heeft deze informatie niet opgegeven.

Antwoordbeheer
Archiveren en retentie
E-mailcontrole
Gedeelde inboxes
Gegevensherstel
Gestandaardiseerde antwoorden
Handtekeningenbeheer
Routering
Spamblokkering
Wachtrijbeheer
Witte lijst/zwarte lijst
A/B-tests
Campagnebehee
Door gebeurtenissen geactiveerde meldingen
Locatie bijhouden
Onderverdeling van doelgroepen
Teammanagement

De leverancier heeft deze informatie niet opgegeven.

Reviews van Time To Reply

5 van 21 reviews worden weergegeven

In totaal
4.5/5
Gebruiksgemak
4.4/5
Klantenservice
4.6/5
Functies
4.5/5
Waar voor je geld
4.6/5

Time to Review

Beoordeeld op 4-2-2020
Alex S.
Project Manager Lead
Marketing en reclame, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We wanted the confidence that a data-driven approach can provide to assess and coach our client-facing team members' communication habits.

Pluspunten: It offers the privacy that individual users need/appreciate while still giving insight into communication performance for both internal and external clients.

Minpunten: I'm not sure that we have a Con to speak to as of yet (we are still relatively new to using it).

Antwoord van de leverancier

van Time To Reply op 5-2-2020

Hi Alex

Thank you for the review. Let us know if you think of anything we can add to the product to make your life easier and give you more insights.

Best,

Dane

A niche product that could be widely used

Beoordeeld op 18-2-2020
Daniel G.
IT
Machinebouw, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
4/5
In totaal
4/5
Gebruiksgemak
4/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness.

Pluspunten: This product works as advertised and allows us to see how quickly our various customer facing groups respond to requests made of them. Honestly, a feature that should be baked right in to our email provider, but sadly is not. The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can. A true testament to the power of cloud offerings. License model is based on data ingest (monitored mail accounts) not number of readers. This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost. The visual presentation / dashboarding is nice.

Minpunten: We uncovered a few security issues early on with the software, all of which were patched within a week of our bringing it to TTR's attention. The interface is not as intuitive as it could be, nor is the company setup. Some features are missing like per-mailbox "open hours" which can as of now only be set at the company level, and static dashboarding for our bill-board type displays in our call center.

Good Product to Track Email Response with Fast Use Setup

Beoordeeld op 4-2-2020
Tim S.
ERP Systems Managers
Sportartikelen, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
4/5
Gebruiksgemak
3/5
Functies en functionaliteit
4/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: Very easy to setup. You can setup a user within a few minutes and start collecting data on the users email response time. Very easy to navigate and reporting is very clear and easy to ready.

Minpunten: Support is very responsive at first, but if the issue isn't resolved in first response it has sometimes been difficult to get further help from support in resolving the issue and you have to reach out multiple times to get help.

Antwoord van de leverancier

van Time To Reply op 5-2-2020

Hi Tim

Thank you for the review. We'll be sure to up our game with support. We've been innundated with over the past few months but we have hired more staff and will be providing top-level support once again.

You gave us 3/5 for features/functionality, what features/functionality would you like to see in our product going forward?

Best,

Dane

Great software but comes with a price

Beoordeeld op 4-3-2019
J L.
Innovation and Supply Chain Lead
Verpakkingen en verpakkingsmaterialen, 13-50 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer 
5/5
In totaal
4/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
3/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: It's functionality and ability to drill down into data without being overly complicated and still relatively easy to use.

Minpunten: The time taken to upload the emails for each person and the authentication process can be a bit slow. However, both of these are basically one-off problems.

Antwoord van de leverancier

van Time To Reply op 8-3-2019

Hi Jasper

Thank you for your review. We really appreciate it and we'll continue to improve the service to ensure that the ROI is worth it for the price.

I'd be happy to offer you a 20% coupon if that would mean the difference of you becoming a customer?

Regards

Dane

Email Reporting that Works

Beoordeeld op 3-2-2020
Paul G.
Senior Consultant
Computersoftware, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
4/5
In totaal
4/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen.

Pluspunten: The fact that I can setup filters that identify email volume and interactions from specific clients.

Minpunten: The reporting functionality limits the date range of data that you can analyze at one time. Since I do annual reporting, I have to combine data outside of TTR for those lengthy reports.

Antwoord van de leverancier

van Time To Reply op 4-2-2020

Hey Paul

Thanks for the review.

We'll raise the date range comment to our product team and see if we can help out there to save you having to collate data for your reporting period.

Best,
Dane