Birdeye
Wat is Birdeye?
BirdEye stelt je in staat om zo goed mogelijk zaken te doen. BirdEye stimuleert de bedrijfsgroei door nieuwe beoordelingen te krijgen en de klantervaring te verbeteren. Meer dan 50.000 bedrijven gebruiken BirdEye om hun beoordelingen te beheren, online te worden gevonden, feedback van klanten te verzamelen, activiteiten te verbeteren en inkomsten te verhogen. De alles-in-één-software van BirdEye omvat monitoring, genereren en marketing van beoordelingen, klantonderzoeken, sociale media, ondersteuning aan de hand van tickets, vermeldingen, web-chat, zakelijke inzichten en competitieve benchmarking.
Wie gebruikt Birdeye?
Bedrijven die een sterke online reputatie willen opbouwen op basis van klantenfeedback, beoordelingen willen verbeteren en vertrouwen willen opbouwen om nieuwe klanten te werven.
Twijfels over Birdeye?
Vergelijk met een populair alternatief
Birdeye
Andere goede alternatieven voor Birdeye
Reviews over Birdeye
David
Works well and good support
Nick
Overwogen alternatieven:
Best choice for review management platforms
Opmerkingen: I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
Pluspunten:
We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.
Minpunten:
Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.
Reactie Birdeye
3 jaar geleden
Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!
Virginia
We've been using Birdeye effectively for upwards of 3 years
Opmerkingen: Love how you can set it and forget it and it will do its job month after month, year after year, reliably.
Pluspunten:
The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems.
Minpunten:
The actual interface can sometimes be a bit difficult to navigate.
kyle
IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME
Opmerkingen: It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.
Pluspunten:
So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.
Minpunten:
You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.
Matthew
Overwogen alternatieven:
Support is key and Birdeye gets that.
Opmerkingen: I had a ridiculous stack of software before Birdeye. Now I manage all my clients in one easy to use dashboard.
Pluspunten:
The only software company that didnt hand me off to another account executive once they onboarded me.
Minpunten:
As much as I love the UI. They could open it up a bit more for customizations
Michelle
Overwogen alternatieven:
Birdeye keeps us present on social media.
Opmerkingen: Birdeye helps drive potential clients to our website and social media.
Pluspunten:
I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries.
Minpunten:
Nothing at the present time that is least helpful when utilizing Birdeye.
