Helpt Nederlandse bedrijven al 15 jaar
bij het vinden van de juiste software

Wat is Birdeye?

BirdEye stelt je in staat om zo goed mogelijk zaken te doen. BirdEye stimuleert de bedrijfsgroei door nieuwe beoordelingen te krijgen en de klantervaring te verbeteren. Meer dan 50.000 bedrijven gebruiken BirdEye om hun beoordelingen te beheren, online te worden gevonden, feedback van klanten te verzamelen, activiteiten te verbeteren en inkomsten te verhogen. De alles-in-één-software van BirdEye omvat monitoring, genereren en marketing van beoordelingen, klantonderzoeken, sociale media, ondersteuning aan de hand van tickets, vermeldingen, web-chat, zakelijke inzichten en competitieve benchmarking.

Wie gebruikt Birdeye?

Bedrijven die een sterke online reputatie willen opbouwen op basis van klantenfeedback, beoordelingen willen verbeteren en vertrouwen willen opbouwen om nieuwe klanten te werven.

Birdeye Software - 1
Birdeye Software - 2
Birdeye Software - 3
Birdeye Software - 4
Birdeye Software - 5

Twijfels over Birdeye? Vergelijk met een populair alternatief

Birdeye

Birdeye

4,7 (645)
US$ 350,00
maand
Gratis versie
Gratis proefversie
136
125
4,7 (645)
4,5 (645)
4,7 (645)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 99,00
maand
Gratis versie
Gratis proefversie
30
1
4,6 (148)
4,5 (148)
4,7 (148)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor Birdeye

GetMoreReviews
Functies met hoogste score
Feedbackbeheer
Reviewaanvraag
Sms-berichten
Solutionreach
Functies met hoogste score
Bevestigingen/herinneringen
Herinneringen
Messaging
Yelp Guest Manager
Functies met hoogste score
Multilocatie
Online bestellen
Online reserveren
Firebase
Functies met hoogste score
Door gebeurtenissen geactiveerde acties
Rapportage en analyse
Webmeldingen
Sprout Social
Functies met hoogste score
Geautomatiseerd publiceren
Integratie van sociale media
Postplanning
Trustpilot
Functies met hoogste score
Beheer van klantervaringen
Enquêtes en feedback
Reviewaanvraag
Reputation
Functies met hoogste score
Antwoordbeheer
Reviews controleren
Reviews genereren
Housecall Pro
Functies met hoogste score
Factuurgeschiedenis
Plannen
Werkorderbeheer
Thryv
Functies met hoogste score
Integratie van sociale media
Marketingautomatisering
Online facturering

Reviews over Birdeye

Gemiddelde score

In totaal
4,7
Gebruiksgemak
4,7
Klantenservice
4,7
Functies
4,6
Prijs-kwaliteitverhouding
4,5

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
David
David
President
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Works well and good support

5,0 4 jaar geleden
Bijschriften in het Nederlands beschikbaar in de videospeler
Nick
Nick
CEO in Canada
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Best choice for review management platforms

5,0 4 jaar geleden

Opmerkingen: I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Pluspunten:

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Minpunten:

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

Reactie Birdeye

4 jaar geleden

Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

Virginia
Health Partner Services Manager in VS
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

We've been using Birdeye effectively for upwards of 3 years

5,0 vorig jaar

Opmerkingen: Love how you can set it and forget it and it will do its job month after month, year after year, reliably.

Pluspunten:

The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems.

Minpunten:

The actual interface can sometimes be a bit difficult to navigate.

Evyn
UX and SEO Specialist in VS
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Birdeye Platform Review

5,0 2 maanden geleden

Opmerkingen: Birdeye has its ups and downs like any platform, but I do enjoy using it. Especially the contacts I have at Birdeye. They are always super helpful and responsive!

Pluspunten:

Everything is in one place and there is a suite of products that can make everything all-encompassing.

Minpunten:

Sometimes it can be glitchy or take a while to load. Now and then, there's an update and that update may erase listing data. Sometimes there's an issue with the Google Business Profile connection where it doesn't send data or information to GBP.

kyle
owner in VS
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME

2,0 4 jaar geleden

Opmerkingen: It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

Pluspunten:

So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.

Minpunten:

You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.

Nathan
Nathan
Director, Digital Strategy in VS
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Birdeye a well-priced option for local listings management

5,0 2 maanden geleden

Opmerkingen: Overall, we are quite pleased with Birdeye and plan to use their local listings service for years to come. The pricing is very competitive and we feed very comfortable with our rep. There are lots of other features that we hope to take advantage of in the future.

Pluspunten:

The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI.

Minpunten:

For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned.