EnjoyHQ

EnjoyHQ

door EnjoyHQ

Wie gebruikt EnjoyHQ?

Product- en UX-teams

Wat is EnjoyHQ?

EnjoyHQ is het collectieve brein van je team.

Centraliseer feedback, interviews, testsessies, onderzoeksnotities en meer op één plek om een enkele bron van waarheid voor je onderzoeksorganisatie op te bouwen.

Organiseer je onderzoek in samenwerkingsprojecten om je analyse te stroomlijnen en sneller inzichten te ontdekken. Ontdek patronen en leg verbanden tussen lessen om een constant up-to-date inzicht in je klanten te hebben.

Deel inzichten binnen je organisatie om het leren te schalen.

EnjoyHQ - Details

EnjoyHQ

https://getenjoyhq.com

Opgericht in 2015

EnjoyHQ - Prijsoverzicht

EnjoyHQ heeft geen gratis versie maar biedt wel een gratis proefperiode. EnjoyHQ betaalde versie vanaf US$ 200,00/maand.

Beginprijs

US$ 200,00/maand

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Training

Live online

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Online

Functies van EnjoyHQ

Customer experience software
Analyse
Beheer van enquêtes/peilingen
Beheer van negatieve feedback
Dashboard
Gegevensverzameling via meerdere kanalen
Kennisbeheer
Klantensegmenten
Predictieve analyse
Sentimentanalyse
Tekstanalyse
Analyse van gebruikersonderzoek
Annotaties
Gegevensvisualisatie
Kwalitatief vergelijkende analyse
Kwantitatieve inhoudsanalyse
Media-analyse
Onderzoek met diverse methoden
Samenwerking
Sentimentanalyse
Statistische analyse
Tekstanalyses
Voor meerdere talen
Enquêtes en feedback
Ideeënbeheer
Mijlpalen bijhouden
Priorisering
Releaseplanning
Resourcebeheer
Roadmaps van producten
Samenwerking
Vereistenbeheer
Workflowbeheer
Animatie
Bruikbaarheidstests
Gebruikersonderzoek
Gebruikerstrajecten
Heatmaps
Niet-gemodereerd testen
Prototypen genereren
Schermactiviteit vastleggen
Voor mobiel
Voor websites

Reviews van EnjoyHQ

5 van 9 reviews worden weergegeven

In totaal
4,9/5
Gebruiksgemak
4,3/5
Klantenservice
5/5
Functies
4,7/5
Waar voor je geld
4,7/5
Zsombor V.
UX Research Lead
Computersoftware, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 3-10-2019

"Experience with EnjoyHQ as a B2B marketing platform with 1000 employees."

Opmerkingen: Apart from accumulating knowledge and helping us to surface the relevant bits whenever those are needed it has the potential of reaching one of our long-term goals: democratizing research. What this means for us is 1) tapping into the knowledge of other -non-product focused- departments, e.g. sales and support 2) enable other departments to use our knowledge.

Pluspunten: We have a UX Research team of 6 persons, plus about 20 product managers. A tremendous amount of customer insights are generated every week. What I like most about EnjoyHQ is that it enables us to make use of that wealth of information. Whenever I start a new research project, I am sure to find 50 to 100 existing research notes that touch on that topic. It gives us a leg up. But that's just what a research repository at it's best. What makes EnjoyHQ special (we have tried 5 other solutions and surveyed 20 other) is I think the continuous care they show for our needs. Each other solution falls short somewhere along the research workflow.

Minpunten: Although EnjoyHQ follows sound and industry-standard data security practices, we miss a SOC2 or ISO27001 certification. Unfortunately, no other vendor has such certifications according to our investigation.

Antwoord van de leverancier

van EnjoyHQ op 20-11-2019

Hi Zsombor, we are excited to share that SOC2 is coming in 2020! Thanks for your review and let us know if we can do anything else to help. Have a wonderful week!

  • Bron van de reviewer 
  • Beoordeeld op 3-10-2019
Caroline O.
UX designer
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 18-11-2019

"Review EnjoyHQ"

Opmerkingen: We are now collecting and gathering feedback company-wide that is accessible for everybody. We can now do follow-ups on the received feedback to build customer loyalty. And most importantly, we can now improve our software product based on user feedback to met user needs.

Pluspunten: The software is easy to use. The rules in which you can auto-tag feedback is very powerful. The support is great, fast and honest. Right now, we collect feedback more often and it is all collected in one place accessible for everybody.

Minpunten: At this moment (I am using this software for a month now) I have nothing I dislike

Antwoord van de leverancier

van EnjoyHQ op 20-11-2019

Thanks for your review Caroline! We are here to help you succeed \o/

  • Bron van de reviewer 
  • Beoordeeld op 18-11-2019
Andreas M.
Head of CX & Insights
Levensmiddelen- en drankenindustrie, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 6-2-2020

"Super smart tool for customer research and insights"

Pluspunten: It's super easy to set up and to connect with data sources etc.

Minpunten: Unfortunately it didn't meet all our requirements because we're more focused on tracking and understanding customer satisfaction on a number of defined parameters/features. Enjoy really shines when it comes to categorising, understanding and sharing research for development of new products and features.

  • Bron van de reviewer 
  • Beoordeeld op 6-2-2020
Josh T.
Principal Product Manager
Marketing en reclame, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 1-10-2019

"The cornerstone of our customer feedback process"

Opmerkingen: EnjoyHQ is our customer feedback repository. All of our customer-facing teams (CSM, Support, Sales, Product) constantly pipe feedback items into EnjoyHQ and we review it weekly as a team. The product and UX teams also use it for qualitative research as we're designing new products & features.

Pluspunten: The deep searching is very powerful, and customer quotes are always at my fingertips when I'm writing a product spec or investigating a use case. The Slack integration is key, as our whole team is in Slack and it's very easy to add new feedback right from the channels we're already using. We've also got Zendesk syncing tickets that are tagged "feedback" into EnjoyHQ. I'm excited to try the new video transcripts feature that was just added as well. The support team is great as well, they are super quick to respond.

Minpunten: EnjoyHQ's interface does take a little bit of time to get used to. They've improved it a lot recently with the search query builder, but there are still some quirks. You have to highlight some text in a customer quote before you can add a comment, for example. Also, I'm still not totally clear how Projects are to be used. But those are minor complaints.

Antwoord van de leverancier

van EnjoyHQ op 20-11-2019

Thank you so much for your feedback, Josh! We'll get in touch shortly and share how you can make the most out of the projects feature. We're here to help you succeed! Let's do this! =)

  • Bron van de reviewer 
  • Beoordeeld op 1-10-2019
Clara H.
Product Manager
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 2-10-2019

"User Research on steroids ;) "

Opmerkingen: Really positive to see the platform evolve fast and I really appreciate to have so much user inputs at my finger tips. The more you put in it, the more you get out of it, and you can really answer user questions in no time without needing necessarily new research (finally tap into the cumulated user research done throughout the company - no more double work!).

Pluspunten: - They adapt the platform often - I see improvements every day and they match my needs - you feel a dedicated team in the background and that's the best you can expect (no product is ever perfect) - Really helped me in my day to day to find information about our users in no time - I love the translation feature which let me not only look at the reviews / interviews that happened in english (with a large german community, this has no price!)

Minpunten: - Can be really complex at times and therefore some features become unusable or hard to get started with.

- Not very happy with the reports - I would need a kind of sub-folder system (the 1 folder = 1 project limits putting together several kind of inputs - I'll need to dig in the new story feature to see if this is solved with it)

Antwoord van de leverancier

van EnjoyHQ op 20-11-2019

Hi Clara, thank you so much for your review. Regarding reports, we will get in touch to understand a bit more your use case, we continue to work on better ways to help you organize your analysis and insights so we would love to hear more about it. We'll email you shortly =)

  • Bron van de reviewer 
  • Beoordeeld op 2-10-2019