Greenlight CRM

door Greenlight Innovation

Wie gebruikt Greenlight CRM?

CRM solution that assists small to midsize firms with call recording, script design, agent management and predictive dialing.

Wat is Greenlight CRM?

Greenlight CRM is a UK-based call centre solution that solves all your technology needs in one hosted system. Get enterprise inbound and outbound telecoms functionality, including our own unique Ofcom compliant predictive dialler, diary management software for streamlined appointment booking, a complete CRM system that adapts to whatever your business requires, and much, much more. All you need to do is provide your agents with an Internet connected PC, and Greenlight does the rest.

Greenlight CRM - Details

Greenlight Innovation

http://www.greenlightcrm.com/

Opgericht in 2010

Greenlight CRM - Prijsoverzicht

Greenlight CRM heeft geen gratis versie en biedt geen gratis proefperiode. Greenlight CRM betaalde versie vanaf US$ 49,00/maand.

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Beginprijs

US$ 49,00/maand

Prijsinformatie

See callcentresoftware.co.uk/pricing for full details.

Gratis versie

Nee

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Training

Persoonlijk

Live online

Ondersteuning

24/7 (contact met medewerker)

Functies van Greenlight CRM

Callcenter software
Campagnebehee
Escalatiebeheer
Gemengd callcenter
Handmatig kiessysteem
Inbound callcenter
Interactive Voice Response (IVR)
Oproepen opnemen
Oproepregistratie
Oproepscripts
Outbound callcenter
Predictief kiezen
Progressief kiessysteem
Rapportage en analyse
Realtime chatten
Wachtrijbeheer
Campagnebehee
Campagnespecifieke beller-ID
Controle van oproepen
Leads beheren
Lijstbeheer
Naleving van FCC-richtlijnen
Naleving van FTC-richtlijnen
Oproepen doorsturen
Oproepen opnemen
Telefoongesprekken plannen

Reviews van Greenlight CRM

5 van 16 reviews worden weergegeven

In totaal
4,9/5
Gebruiksgemak
4,8/5
Klantenservice
4,9/5
Functies
4,8/5
Waar voor je geld
4,9/5
Gary S.
Head of Training & Brand
Marketing en reclame, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 30-11-2018

"Greenlight - Our "Go To" CRM Provider"

Opmerkingen: I can't praise Greenlight CRM highly enough. Working with them has been completely hassle-free!
We have worked with a number of CRM and Dialler companies in the past and have had a number of bad experiences - Greenlight are the exception to that trend! The Greenlight team have accommodated every request we have made quickly, efficiently and without challenge - their account management and support has been faultless and they're system has been quickly adopted with ease within our business. I would happily recommend them to any company requiring an enterprise class CRM platform.

Pluspunten: The software itself is easy to setup, easy to deploy and intuitive to use.
The system is well designed and has flexibility to accommodate user requirements.
Reporting and analysis functionality is versatile and can be tailored to individual needs.
All-in-all, a powerful platform to support business management and development.

Minpunten: Not Applicable.... to date, we haven't found any weaknesses of the platform!

  • Bron van de reviewer 
  • Beoordeeld op 30-11-2018
Ohiunkunofan A.
Managing director
2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 14-9-2016

"Will never change dialler provider and recommend Greenlight to anyone that asks me"

Opmerkingen: I've been using Greenlight since 2013. I have to say that they are the best dialler provider I've ever used. There has been nothing I've asked to be added in terms of functionality that has been too big a task. We have done numerous campaigns and each campaign has different things that the dialler needs to be able to do to make the campaign run smothly for me and my partners. I can call Greenlight, explain the campaign and what I need to be system to be able to do and they make it happen. I can't say anything negative about the company or staff and unfortunately I can't say that about many other dialler providers I've used or tested. It feels like they work for my organisation to the point I don't have a dialler guy in house. Anything I need I just call or email and they sort.

Pluspunten: I love how easy it is to use and that any functions that are really bespoke can be added. They've always looked after me. Even when I'm late on payments which sometimes happens with business they've always allowed me time and the level of customer service has never dropped. I would never change provider and owe them an awful lot as I've had campaigns I simply couldn't have done either due to the time frame it would take to set up things I need on the dialler to make the campaign work or the length of time it would take to have to explain and get it added if that was possible. I think the main difference is that they understand all their systems and can make changes extremely quickly because everything was designed and built by them.

  • Bron van de reviewer 
  • Beoordeeld op 14-9-2016
Darren M.
Sales Centre Manager
13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 14-7-2016

"Greenlight"

Opmerkingen: The system is good but needs some development work, on the up side the lack of features makes it very easy to use although you will need to ask support to make every change you need, luckily they are pretty good at that side of things and do deal with most of the support tickets I have quickly and efficiently.

Pluspunten: Easy to use

Minpunten: lack on management control over functionality

  • Bron van de reviewer 
  • Beoordeeld op 14-7-2016
James S.
Head of Data and Risk
Marketing en reclame, 13-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 13-9-2016

"An amazingly flexible and customizable call centre solution!"

Opmerkingen: My overall experience of the Green-light platform has been fantastic and it has now become a central part of our daily operational processes and allows us to gain a greater level of insight which helps us to be better informed about our clients and in turn helping to drive an improvement in sales performance.

Pluspunten: As a base product this is a strong CRM solution but its true strength comes in its ability to be customised to meet the exact requirements that we need. We have worked alongside Greenlight to hone our CRM platform and throughout that process we have felt enabled to build it in a way that works for us, rather than adapting our approach to suit any system limitations.

Minpunten: The learning curve on some of the aspects can be a little steep for people that are not the most technically literate however after some time users can quickly get to grips with the basics and then expand on that as required.

  • Bron van de reviewer 
  • Beoordeeld op 13-9-2016
Tommy F.
Director
51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 17-9-2016

"Greenlight - a great service"

Opmerkingen: Greenlights system has helped utilise all our staff in different branches to help with our customer telephone service, ensuring faster answering and more customer calls being dealt with at any given time.

Pluspunten: Its ease of use. We just attach their phone onto the internet and it works. Some staff who cant work in a branch will sometimes bring a phone home and help out from their house. I love the fact that we don't have to maintain a server inshop anymore - Greenlight do it all.

Minpunten: Really - I dont have any !

  • Bron van de reviewer 
  • Beoordeeld op 17-9-2016