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ServiceNow
Wat is ServiceNow?
IT-servicebeheeroplossing gebouwd om groeiende IT-organisaties te helpen geweldige dingen te doen. Het platform automatiseert je dagelijkse ondersteuningstaken en helpt je elke werkeenheid te volgen, meten en verwerken. Dit wordt gedaan door cloudgebaseerde servicebeheersoftware te leveren die snel te implementeren en eenvoudig te configureren is. Het zorgt ervoor dat je investering is beschermd. ServiceNow is de enige cloudprovider die een ITSM-pad biedt om je services uit te breiden zonder de vervangingslast.
Wie gebruikt ServiceNow?
ITSM-ruimte. Dit omvat groeiende organisaties van elke omvang, in elke sector.
Twijfels over ServiceNow?
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ServiceNow
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Reviews over ServiceNow
I used ServiceNow in a Desktop Support Role
Opmerkingen: I used ServiceNow daily, almost hourly to be honest, as a Level 2 Desktop Support Agent. It replaced vFire which was getting slow and agonizing to work with. Tickets would come in and we would perform the work and move the ticket along and/or close it altogether depending on the job. I liked using it and felt it was very robust and powerful while still being nimble and problem free.
Pluspunten:
ServiceNow is fast and issue free so long as it's setup correctly. The interface is simple and easy to understand. The learning curve, unlike older software, is practically nonexistent.
Minpunten:
Sometimes tasks can have subtasks that are nested so deeply that they can be missed on first glance. I wish the software had a simpler nesting system.
Eerder overwogen alternatieven:
as a Project lead we customize and use this Product extensevely.
Opmerkingen:
I love this Tool because of its ease of use of the tool.
The way they develop the feature is great.
KB and Articles for support documents are good.
ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.
Pluspunten:
all the Modules that we used are ease to use. Documentation is well maintained. Easy to implement. easy to track the changes for Admin Team. Reporting Module is Great for BIz team.
Minpunten:
Cost and Product Support. Product road Map dates are not clear.
Good professional software
Opmerkingen: I have used servicenow on multiple projects, mainly for incident tracking. It has worked very well for our teams.
Pluspunten:
Service now has tons of features that makes tracking tickets and incidents easy. Submitting tickets is straightforward and the communication on updates is good.
Minpunten:
I don't love the UI, I think it is a bit clunky.
Great but UI could use improvements
Pluspunten:
Functionality where it can be used for onboarding/offboarding requests, software vetting, as well as Change Requests for our Change Management board
Minpunten:
Interface can be cumbersome. Many different menus to navigate to then update your Service Now tickets
Eerder overwogen alternatieven:
Service Now Product Review
Opmerkingen: This is an awesome product which can be customized for any business.
Pluspunten:
I like the ticket management, change tracking and reporting options of this product.
Minpunten:
As this is a web-based, we need to have a good WiFi connection to connect the VPN
