--- description: Ontdek de plus- en minpunten van ServiceNow en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Business management software](/directory/30532/business-management/software) > [ServiceNow](/software/152871/servicenow) # ServiceNow Canonical: https://www.capterra.nl/software/152871/servicenow Pagina: 1 / 16\ Volgende: [Volgende pagina](https://www.capterra.nl/software/152871/servicenow?page=2) > ServiceNow automatiseert je dagelijkse ondersteuningstaken en helpt je elke werkeenheid te volgen, meten en verwerken. Het is gebruiksvriendelijk en schaalbaar. > > Oordeel: score van **4.5/5** door 356 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt ServiceNow? ITSM-ruimte. Dit omvat groeiende organisaties van elke omvang, in elke sector. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 356 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: ServiceNow - **Locatie**: Santa Clara, VS - **Opgericht**: 2012 ## Commerciële context - **Beginprijs**: US$ 100,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Japans, Nederlands, Portugees, Spaans - **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, India, Japan, Mexico, Verenigd Koninkrijk, Verenigde Staten ## Functies - API - Activiteitendashboard - Alerts/Escalation - Asset Lifecycle Management - Assets volgen - Auditing van problemen - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Bewaking - CRM - Capaciteitsbeheer - Chatbot - Compliancebeheer - Configuratiebeheer - Contract- en licentiebeheer - Dashboard - Enquêtes en feedback - Financieel beheer - Geautomatiseerde routing - Gegevens importeren en exporteren - Gegevensvisualisatie - Geïntegreerde bedrijfsvoering - Geïntegreerde ontwikkelomgeving - Grafische gebruikersinterface - HR-beheer - IT-assets bijhouden - IT-reporting - In kaart brengen van relaties - Kennisbankbeheer - Kosten bijhouden - Licentiebeheer - Macro's/reacties via sjablonen - Prestatie bewaken - Prestatiemeetwaarden - Priorisering - Projectbeheer - Rapportage en analyse - Rapportage en statistieken - Slepen en neerzetten - Status bijhouden - Taakbeheer - Toegang en controle op afstand - Veranderingsbeheer - Versiebeheer - Voorraadbeheer - Waarschuwingen/Meldingen - Workflowbeheer - Zelfserviceportal ## Integraties (98 in totaal) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... en 83 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Business management software](https://www.capterra.nl/directory/30532/business-management/software) ## Gerelateerde categorieën - [Business management software](https://www.capterra.nl/directory/30532/business-management/software) - [Cloud management software](https://www.capterra.nl/directory/30852/cloud-management/software) - [App development software](https://www.capterra.nl/directory/30082/application-development/software) - [ERP-systemen](https://www.capterra.nl/directory/9/enterprise-resource-planning/software) - [ICT-beheersoftware](https://www.capterra.nl/directory/10001/it-management/software) ## Alternatieven 1. [Freshservice](https://www.capterra.nl/software/132997/freshservice) — 4.6/5 (792 reviews) 2. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3470 reviews) 3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [Milvus](https://www.capterra.nl/software/202528/milvus) — 4.8/5 (298 reviews) 5. [JIRA Service Management](https://www.capterra.nl/software/138769/jira-service-management) — 4.5/5 (775 reviews) ## Reviews ### "Ideally IT service management support tool provide end to end support" — 4.0/5 > **Nishant** | *17 april 2025* | Financiële dienstverlening | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: - Robust capabilities around IT workflow management, particularly in IT service management. I mange the whole workflow from incident to the final resolution. - Ideal for multi-departmental company, where employee size is big and its difficult to manage workflow manually. > > **Minpunten**: - It is costly for SME firms - When integrated to outlook, it produce too many auto mailers, which can disturb corporate user now and then. - Third party supply dependency risk > > \- Overall, its really good tool specially with IT support functionality ----- ### "Good Product" — 4.0/5 > **Preethi** | *6 augustus 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: ServiceNow is easy to use and helps manage incidents, service requests, changes, and workflows in one place. I especially like the automation and reporting features, which make it easier to track work, monitor status, and improve overall process efficiency. > > **Minpunten**: The main thing I like least about ServiceNow is that some advanced features can take time to learn and configure. The interface can also feel a little complex when handling large workflows or multiple modules. > > Overall, my experience with ServiceNow has been good. It helps manage IT processes, assets, incidents, and workflows in an organized way. I find it useful for improving visibility, tracking tasks, and making day-to-day IT operations more efficient. ----- ### "Great Customer Ticketing Solution" — 4.0/5 > **Andrew** | *27 februari 2026* | Verzekeringen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: It has a great user interface that is very easy to manipulate and learn from an end user perspective. It has a ton of customizable options available. > > **Minpunten**: When extracting from the old existing Remedy platform it was a bit tricky to get it to fully integrate. > > Overall I would say I am pretty happy with it. I loved how it allow easy ticket escalation and allowed collaboration with other departments. ----- ### "Valuable enterprise platform" — 5.0/5 > **Edwin** | *29 juli 2026* | Financiële dienstverlening | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: What I liked most about ServiceNow is how it brings many IT and business processes into one centralized platform. The workflow automation features are very powerful because they reduce repetitive manual tasks and help teams work more efficiently special for a strong bank as us. I especially like the AI capabilities, such as AI-assisted ticket categorization, knowledge recommendations, and automation suggestions that help employees resolve issues faster. The platform also provides strong reporting and dashboards, making it easier to understand service performance and identify areas for improvement. Security controls, role-based access, and audit tracking give confidence that sensitive business information is protected. The ability to customize workflows without heavy development effort is another strong advantage. ServiceNow continues to improve with regular updates, new features, and better automation tools that help organizations modernize their operations. > > **Minpunten**: The biggest challenge with ServiceNow is that it can become complex and expensive, especially for smaller organizations. Setting up workflows, integrations, and custom modules often requires experienced administrators or developers. While the platform offers many features, the large number of options can make it overwhelming for new users. Some configurations require significant time and testing to make sure updates do not affect existing processes. Documentation is available, but sometimes finding the exact information needed can take time because of the size of the platform. Customer support quality can also depend on the support plan and the complexity of the issue. The user interface has improved over time, but some areas still feel less intuitive compared with newer cloud applications. More simplified setup options would make adoption easier. > > My overall experience with ServiceNow has been positive because it provides a complete solution for managing IT services, automation, and business workflows. The platform helps teams improve efficiency by automating approvals, routing requests, and managing incidents in a structured way. Features like AI-powered assistance, virtual agents, and intelligent recommendations help reduce response times and improve user experience. The chat communication features are useful because employees can quickly submit requests and receive updates without needing to understand complex IT processes. ServiceNow also helps organizations maintain better security practices through access controls, monitoring, and detailed records. Regular patches and platform updates show that the product continues to evolve. While the learning curve and cost can be challenging, the long-term benefits in productivity, visibility, and process improvement make ServiceNow a valuable enterprise platform. ----- ### "A decent product with a couple of connectivity issues" — 3.0/5 > **Tom** | *29 maart 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: ServiceNow puts me in touch with our IT support team usually relatively quickly. It has a very convenient Microsoft Teams plugin. > > **Minpunten**: Whilst using ServiceNow, I do have connectivity issues occasionally where, I receive messages stating the conversation has timed out. > > Overall ServiceNow is a good product and puts me in touch with the right people. However the only downside for me is the connectivity issues on occasions. ----- Pagina: 1 / 16\ Volgende: [Volgende pagina](https://www.capterra.nl/software/152871/servicenow?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/152871/servicenow) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens