Marsello
Wat is Marsello?
Veel bedrijven hebben nog steeds moeite om te definiëren wie hun klanten zijn. Zonder die kennis vertrouwen bedrijven op dure externe programma's of onderzoek om hun strategie te bepalen. Goody lost dit op, tegen een fractie van de kosten in vergelijking met traditionele CRM of loyaliteitsprogramma's van coalities. Dit platform bereikt dit door detailhandelaars te voorzien van eenvoudige, geïntegreerde tools om hun eigen loyaliteits- en betrokkenheidsprogramma te creëren. Deze tools zijn geautomatiseerd en bieden detailhandelaars een geconsolideerd overzicht van hun klantenbestand.
Wie gebruikt Marsello?
Horeca, apotheken, detailhandel, schoonheidssalons en salons.
Twijfels over Marsello? Vergelijk met een populair alternatief
Marsello
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Reviews over Marsello
Che
A Simple, flexible CRM system for Point of Sale
Opmerkingen: Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'. Love goody.
Pluspunten:
We liked that our loyalty scheme was able to go fully digital.
Minpunten:
Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.
Laurie
An all-in-one loyalty card in app form and on your Smartphone!
Opmerkingen: Working at a cafe, I help customers to sign up and teach them how to use the app so they can start earning points and earn freebies. I tell them of it's other uses and familiar places I have seen Goody Card stations being used.
Pluspunten:
Free Goodies! From cafes to hairdressers, pharmacies and more this app acts as a loyalty card to returning customers at all sorts of stores nationwide. Gone are the days of holding on to dozens of stamp cards or coupons - having the QR code card and/or app on your phone allows free rewards just from reoccuring visits to stores.
Minpunten:
With the app being free and easy to use and getting rewards at literally no cost to me there is nothing wrong with Goody. However I can see how some are skeptical to getting it - "Oh I don't have the time to get this app and do my initial sign up" or "it's one more thing to keep track of" - To me, once you sign up, that's it, there's nothing else to think about or information to put in. A mere scan of the code upon each visit to your favourite places can add up to get you free goodies.
Shannay
Goody review 2019
Opmerkingen: Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.
Pluspunten:
Relatively easy for customers to navigate in store on the tablet
Minpunten:
Not as easy on the app for smart phones - not even I use the phone app
Reactie Marsello
4 jaar geleden
Hi Shannay, We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had. Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders. Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve. Appreciate the feedback. Kind regards, Rory Moss General Manager
Bill
Wild Pear Kitchen can't imagine doing business with out Marsello
Opmerkingen: Traditional Hospitality businesses actually know very little about their customers buying habits and have no ability to, with Marcello the insights are incredibly powerful, and the loyalty that is created thru rewards is a game changer
Pluspunten:
It's hard to pinpoint any one feature that's better than the other the longer it's in place the more powerful it becomes for our business, we can't imagine not using Marsello in our Hospo business now
Minpunten:
I would like to see some additional tools with regard to list management top of mind is a filter for Duplicate accounts (name wise) also it would be good to be able to sort new signups and be able to show more than 50 rows at a time 100 would be betterThere is a grey area around implementing and accessing the online widget
Gaylene
Fresh fish tinwald
Opmerkingen: Customers love having goody n not having to find an actual card in tbeir purses or wallets. We can find every customer using out front till when they are pmacing anmorder
Pluspunten:
Ease of use and can be connected to our tills
Minpunten:
We love everything about it, thank you for the option to gve feedbank
Reactie Marsello
4 jaar geleden
Thanks for your 5 star review Gaylene. As you're one of our best customers, you're always going to be biased :). We can only wish for all customers that use the system as well as you do. For readers out there, this customer has a local population of 3500 people, and has registered 2,000 to their rewards program. It's used every single day, and the staff have made the programme incredibly engaging. Good job!
