Goody

Goody

door Goodycard

Wie gebruikt Goody?

Horeca, apotheken, detailhandel, schoonheidssalons en salons.

Wat is Goody?

Veel bedrijven hebben nog steeds moeite om te definiëren wie hun klanten zijn. Zonder die kennis vertrouwen bedrijven op dure externe programma's of onderzoek om hun strategie te bepalen. Goody lost dit op, tegen een fractie van de kosten in vergelijking met traditionele CRM of loyaliteitsprogramma's van coalities. Dit platform bereikt dit door detailhandelaars te voorzien van eenvoudige, geïntegreerde tools om hun eigen loyaliteits- en betrokkenheidsprogramma te creëren. Deze tools zijn geautomatiseerd en bieden detailhandelaars een geconsolideerd overzicht van hun klantenbestand.

Goody - Details

Goodycard

http://www.goodycard.co.nz

Opgericht in 2014

Goody - Prijsoverzicht

Goody heeft geen gratis versie maar biedt wel een gratis proefperiode. Goody betaalde versie vanaf US$ 70,00/maand.

Beginprijs

US$ 70,00/maand

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van Goody

Customer loyalty software
Activiteiten volgen
Beheer van cadeaubonnen
Bonusbeheer
CRM
Klantenkaarten
Ledenportal
Lidmaatschapsbeheer
Loyaliteitsprogramma
Referenties bijhouden
Bijhouden van klantenactiviteit
Bonusbeheer
CRM
Klantenkaartensysteem
Kortingsbeheer
Ledenportal
Lidmaatschapsbeheer
Loyaliteitsprogramma zonder kaart
Referenties bijhouden
Systeem van cadeaubonnen

Reviews van Goody

5 van 73 reviews worden weergegeven

In totaal
4,4/5
Gebruiksgemak
4,4/5
Klantenservice
4,4/5
Functies
4,2/5
Waar voor je geld
4,3/5
Che C.
Sales And Marketing Specialist
Detailhandel, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 10-10-2018

"A Simple, flexible CRM system for Point of Sale"

Opmerkingen: Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'. Love goody.

Pluspunten: We liked that our loyalty scheme was able to go fully digital.

Minpunten: Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.

  • Bron van de reviewer 
  • Beoordeeld op 10-10-2018
Shannay H.
Office Manager
Voedselproductie, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 9-5-2018

"Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer."

Opmerkingen: Hopefully more customers passing through the store

Pluspunten: Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

Minpunten: Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

Antwoord van de leverancier

van Goodycard op 15-5-2018

Hi Shannay, thanks so much for your response.

We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!

Kind regards,

Rory Moss,
Marketing Manager

  • Bron van de reviewer 
  • Beoordeeld op 9-5-2018
Shannay H.
Office Manager
Levensmiddelen- en drankenindustrie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Beoordeeld op 12-3-2019

"Goody review 2019"

Opmerkingen: Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.

Pluspunten: Relatively easy for customers to navigate in store on the tablet

Minpunten: Not as easy on the app for smart phones - not even I use the phone app

Antwoord van de leverancier

van Goodycard op 19-7-2019

Hi Shannay,

We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had.

Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders.

Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve.

Appreciate the feedback.

Kind regards,

Rory Moss
General Manager

  • Bron van de reviewer 
  • Beoordeeld op 12-3-2019
Jusmena K.
Owner
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    Zonder beoordeling
  • Bron van de reviewer 
  • Beoordeeld op 9-5-2018

"Consistent "

Pluspunten: That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

Minpunten: Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

Antwoord van de leverancier

van Goodycard op 15-5-2018

Hi Jusmena,
Firstly, thanks so much for your review! We really appreciate this.
Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate.
We also have a check-in version which should work on your POS device, pending your PC is above windows XP.
Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer?
Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options.
Kind regards,
Rory Moss
Marketing Manager

  • Bron van de reviewer 
  • Beoordeeld op 9-5-2018
Laurie R.
Barista
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 2-2-2018

"An all-in-one loyalty card in app form and on your Smartphone!"

Opmerkingen: Working at a cafe, I help customers to sign up and teach them how to use the app so they can start earning points and earn freebies. I tell them of it's other uses and familiar places I have seen Goody Card stations being used.

Pluspunten: Free Goodies!
From cafes to hairdressers, pharmacies and more this app acts as a loyalty card to returning customers at all sorts of stores nationwide. Gone are the days of holding on to dozens of stamp cards or coupons - having the QR code card and/or app on your phone allows free rewards just from reoccuring visits to stores.

Minpunten: With the app being free and easy to use and getting rewards at literally no cost to me there is nothing wrong with Goody.
However I can see how some are skeptical to getting it - "Oh I don't have the time to get this app and do my initial sign up" or "it's one more thing to keep track of" - To me, once you sign up, that's it, there's nothing else to think about or information to put in. A mere scan of the code upon each visit to your favourite places can add up to get you free goodies.

  • Bron van de reviewer 
  • Beoordeeld op 2-2-2018