Wat is Marsello?
Veel bedrijven hebben nog steeds moeite om te definiëren wie hun klanten zijn. Zonder die kennis vertrouwen bedrijven op dure externe programma's of onderzoek om hun strategie te bepalen. Goody lost dit op, tegen een fractie van de kosten in vergelijking met traditionele CRM of loyaliteitsprogramma's van coalities. Dit platform bereikt dit door detailhandelaars te voorzien van eenvoudige, geïntegreerde tools om hun eigen loyaliteits- en betrokkenheidsprogramma te creëren. Deze tools zijn geautomatiseerd en bieden detailhandelaars een geconsolideerd overzicht van hun klantenbestand.
Wie gebruikt Marsello?
Horeca, apotheken, detailhandel, schoonheidssalons en salons.
Waar kan Marsello worden geïmplementeerd?
Cloud, SaaS, Web, Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)
Over de leverancier
- Marsello
- Gevestigd in Auckland, Nieuw-Zeeland
- Opgericht in 2013
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Beschikbaar in deze landen
Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Andorra en nog 191 andere
Talen
Engels
prijzen van Marsello
Beginprijs:
- Ja, heeft een gratis proefversie
- Geen gratis versie
Marsello heeft geen gratis versie maar biedt wel een gratis proefperiode. Marsello heeft een betaalde versie vanaf US$ 99,00/maand.
Prijsmodellen vraag een gratis proefversie aanOver de leverancier
- Marsello
- Gevestigd in Auckland, Nieuw-Zeeland
- Opgericht in 2013
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Beschikbaar in deze landen
Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Andorra en nog 191 andere
Talen
Engels
Video's en afbeeldingen van Marsello
Functies van Marsello
Alternatieven voor Marsello
Reviews over Marsello
Che C.
A Simple, flexible CRM system for Point of Sale
Opmerkingen: Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'. Love goody.
Pluspunten:
We liked that our loyalty scheme was able to go fully digital.
Minpunten:
Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.
Shannay H.
Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.
Opmerkingen: Hopefully more customers passing through the store
Pluspunten:
Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.
Minpunten:
Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.
Reactie Goodycard
4 jaar geleden
Hi Shannay, thanks so much for your response. We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10! Kind regards, Rory Moss, Marketing Manager
Walt F.
A great all round marketing tool
Opmerkingen: Great. Excellent customer support as well. With one on one support when I need it.
Pluspunten:
The loyalty programme is great. It also does really well in tying together our bricks and mortar and ecommerce offerings.
Minpunten:
Probably the reporting. Could be more customizable, but still pretty good.
Shannay H.
Goody review 2019
Opmerkingen: Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.
Pluspunten:
Relatively easy for customers to navigate in store on the tablet
Minpunten:
Not as easy on the app for smart phones - not even I use the phone app
Reactie Goodycard
3 jaar geleden
Hi Shannay, We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had. Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders. Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve. Appreciate the feedback. Kind regards, Rory Moss General Manager
Chere B.
Legacy user
Opmerkingen: Its a bit clunky on the user side and really needs more utility for things like embeded Forms and login forms
Pluspunten:
I've used it before and it's stable with Kounta Light speed and It is a reasonably solid application
Minpunten:
Not a lot of change over the last 5 years, I have to say I doubt any average user would know how to implement this loyalty program easily, there are large gaps in terms of web-side implementation, you now have no login widgets to embed on websites and the forms are not really customizable. Please allow users to alter and embed forms on websites!!!!!
