Wie gebruikt deze software?

Horeca, apotheken, detailhandel, schoonheidssalons en salons.

Gemiddelde scores

63 beoordelingen
  • In totaal 4.4 / 5
  • Gebruiksgemak 4.3 / 5
  • Klantenservice 4.4 / 5
  • Functies 4.2 / 5
  • Waar voor je geld 4.3 / 5

Productgegevens

  • Beginprijs US$ 70,00/maand
    Zie de prijsinformatie
  • Gratis versie Nee
  • Gratis proefversie Ja
  • Implementatie Cloud, SaaS, Web
    Geïnstalleerd - Windows
    Mobiel - iOS native
    Mobiel - Android native
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning 24/7 (contact met medewerker)
    Kantooruren
    Online

Leveranciergegevens

  • Goodycard
  • http://www.goodycard.co.nz
  • Opgericht in 2014

Over Goody

Veel bedrijven hebben nog steeds moeite om te definiëren wie hun klanten zijn. Zonder die kennis vertrouwen bedrijven op dure externe programma's of onderzoek om hun strategie te bepalen. Goody lost dit op, tegen een fractie van de kosten in vergelijking met traditionele CRM of loyaliteitsprogramma's van coalities. Dit platform bereikt dit door detailhandelaars te voorzien van eenvoudige, geïntegreerde tools om hun eigen loyaliteits- en betrokkenheidsprogramma te creëren. Deze tools zijn geautomatiseerd en bieden detailhandelaars een geconsolideerd overzicht van hun klantenbestand.

Functies van Goody

  • Activiteiten volgen
  • Beheer van cadeaubonnen
  • Bonusbeheer
  • CRM
  • Klantenkaarten
  • Ledenportal
  • Lidmaatschapsbeheer
  • Loyaliteitsprogramma
  • Referenties bijhouden
  • Bijhouden van klantenactiviteit
  • Bonusbeheer
  • CRM
  • Klantenkaartensysteem
  • Kortingsbeheer
  • Ledenportal
  • Lidmaatschapsbeheer
  • Loyaliteitsprogramma zonder kaart
  • Referenties bijhouden
  • Systeem van cadeaubonnen

De nuttigste reviews van Goody

Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.

Beoordeeld op 9-5-2018
Shannay H.
Office Manager
Voedselproductie, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
1 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Hopefully more customers passing through the store

Pluspunten: Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

Minpunten: Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

Antwoord van de leverancier

van Goodycard op 15-5-2018

Hi Shannay, thanks so much for your response.

We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!

Kind regards,

Rory Moss,
Marketing Manager

Consistent

Beoordeeld op 9-5-2018
Jusmena K.
Owner
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
3 / 5
Klantenondersteuning
3 / 5
Waar voor je geld

Pluspunten: That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

Minpunten: Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

Antwoord van de leverancier

van Goodycard op 15-5-2018

Hi Jusmena,
Firstly, thanks so much for your review! We really appreciate this.
Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate.
We also have a check-in version which should work on your POS device, pending your PC is above windows XP.
Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer?
Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options.
Kind regards,
Rory Moss
Marketing Manager

An all-in-one loyalty card in app form and on your Smartphone!

Beoordeeld op 2-2-2018
Laurie R.
Barista
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Working at a cafe, I help customers to sign up and teach them how to use the app so they can start earning points and earn freebies. I tell them of it's other uses and familiar places I have seen Goody Card stations being used.

Pluspunten: Free Goodies!
From cafes to hairdressers, pharmacies and more this app acts as a loyalty card to returning customers at all sorts of stores nationwide. Gone are the days of holding on to dozens of stamp cards or coupons - having the QR code card and/or app on your phone allows free rewards just from reoccuring visits to stores.

Minpunten: With the app being free and easy to use and getting rewards at literally no cost to me there is nothing wrong with Goody.
However I can see how some are skeptical to getting it - "Oh I don't have the time to get this app and do my initial sign up" or "it's one more thing to keep track of" - To me, once you sign up, that's it, there's nothing else to think about or information to put in. A mere scan of the code upon each visit to your favourite places can add up to get you free goodies.

New users

Beoordeeld op 18-1-2019
Brenda H.
Director
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I think a small printed brochure about Goody and outlining benefits of completing registration and installing the app etc would be good. We don't always have time to talk it through completely with customers if there are others waiting to make a purchase.
We are new to Goody and it is a learning exercise for staff and customers. Hopefully the ease of operation for both will improve in time.

Pluspunten: It was easy to get up and running with Shanaya talking me through the process. It is proving good to have a loyalty program that ties in with other small businesses in our town.

Minpunten: My staff are not finding it particularly easy sometimes, especially when customers have not registered online themselves and don't carry their card which makes it time consuming at POS. It would be good if the problems with xtra email addresses could be sorted.
It is a nuisance having to remember to click between POS and Goody windows but as we get used to it hopefully this will come routine.

Antwoord van de leverancier

van Goodycard op 23-1-2019

Thanks for your feedback Brenda, this will be shared directly with our product team.

Unfortunately, xtra.co.nz issues persist across all New Zealand businesses, and we've tried our best to ensure deliver ability to this email provider. We will keep working with them on this, but the issue does exist for all xtra users and email providers here in NZ.

Thanks for your feedback and let us know if we can do anything else to help.

Kind regards,
Rory Moss
Marketing Manager

Fresh fish tinwald

Beoordeeld op 26-2-2019
Gaylene W.
Manager
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Customers love having goody n not having to find an actual card in tbeir purses or wallets. We can find every customer using out front till when they are pmacing anmorder

Pluspunten: Ease of use and can be connected to our tills

Minpunten: We love everything about it, thank you for the option to gve feedbank

Antwoord van de leverancier

van Goodycard op 7-3-2019

Thanks for your 5 star review Gaylene. As you're one of our best customers, you're always going to be biased :). We can only wish for all customers that use the system as well as you do.

For readers out there, this customer has a local population of 3500 people, and has registered 2,000 to their rewards program. It's used every single day, and the staff have made the programme incredibly engaging. Good job!

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