Chronogolf

Opmerkingen: When we partnered with Chronogolf they were still a young company and not all of the features we needed were there, but they have been great at growing with us and constantly upgrading to provide a better product.

Pluspunten: I love how easy it is to use, it's pretty much fool proof! It's very intuitive and all of my employees pick up on it quickly, especially all the millennials joining the work force. The super clean and tidy interface is also very easy to explain to customers and we have found our web-based bookings have increased due to this. I also love that they are continually in touch with updates and take the time to ask what feature their clients need or want to see next. The personal touch goes a long way! That's what we as golf course operators provide for our customers so it is nice to see a tee-sheet management company who does the same for their clients.

Pluspunten: After my first year as Director of Golf at my facility, I decided that we needed a more efficient method of collecting data. We had never had a point of sale at the club and I began the search for one. Two years ago
we investigated over a dozen pos systems and then narrowed it down to several. After interviewing the "users" of the systems, we came down to two contenders, Chronogolf being one of them. Many of the pos systems were pretty similar, but it was the personal attention I felt we were getting from Chronogolf. After two seasons with Chronogolf, I was not disappointed. The system is user friendly and the tech support is
excellent.
We have also signed up with the email marketing system and after some instruction, I am happy to report that I enjoy using the
program. It seamlessly integrates with Chronogolf. The Club had also engaged the website team to build a new website. It was a pleasure working over last winter with the support team on the
website.
Once again, they are supportive and responsive to any changes we need to make in that regard.
So in conclusion, we are very pleased that we have partnered with Chronogolf and now use the Chronopitch email marketing and their website support.

Minpunten: Not much comes to mind. If a member of the staff is having an issue they can send a request directly from the screen and within minutes a reply is received. The instruction is clear and all problems are solved in a reasonable time frame

Opmerkingen: Our staff were able to comprehend and identify how the system worked in no time at all, which saved us having to spend hours in training.

Pluspunten: After using the same POS system for many years, we felt the time was right to look for a new platform. We searched all the latest technology and found Chronogolf by Lightspeed would be our best fit. Now that we have used it for a full season, we are very happy with our decision. The reporting we are able to do exceeds our expectations, as well as the unlimited marketing opportunities we are able to access. We are now taking advantage of the add ons such as ChronoPitch and have developed a new phone app as well.

Minpunten: We've tailored the software to facilitate our needs, can't really complain

Opmerkingen: The experience working with Chronogolf has be very positive. The are a great team player with golf facilities. We are looking forward to seeing the growth of best of business relationships to further our business and no trade times! We feel we have found a long term partner to help grow our business by providing an open platform to provide better services to our customers.

Pluspunten: It is a modern cloud based system that is simple or as complex as you would like. If you are coming from an older style point of sale system it will take a little while to get up to speed, but don't worry the support services are prompt, competent and patient. The ability to work from home to manage the system has been great for our management team. Reports are detailed and easy to run. Collecting customer information is straight forward. Different modules are available as your comfort level with the product increases that will help differential your golf facility from the crowd. The system works seamlessly with Lightspeed and has resulted in improved bottom line performance in every department category. It is easy to make informed decisions on performance as you go along.

Minpunten: There is so much capability with this system you can get overwhelmed in the first peak season. We are really looking forward to the off season to strategically go through the system for improved performance. It is a intuitive system but there is a lot of potential to challenge your team.

Pluspunten: Cloud based! Can be accessed from any device from anywhere. Tee sheet and booking procedure is easy and looks great. Pleasing to the eye and very intuitive in nature. Creating tee times and rates are a bit of a process but once you get the flow it becomes second nature. Creating tournaments and events are simple and can be accessed online. Reporting and statistical information is wonderful and easy to access. Has wonderful features for promotions that work great especially if you have punch cards or multiple round deals. Customer service response is timely and helpful.

Minpunten: UI on a phone is buggy. Needs it's own dedicated app. Limited features compared to other golf software. Lightspeed POS has limitations and isn't tailored towards a golf operations unique set of requirements. Online booking procedure for guests differs from other software but still does the job.