SpinOffice

Betrokken

Opmerkingen: Het beheren van je relaties en dossier. Het beheren van de begeleidingsproces van onze klanten Gerichte marketing inzetten bij je klanten Overzicht creeren in werkzaamheden

Pluspunten:

Wij hebben een centrale plek waar alles van de desbetreffende klant gekoppeld wordt. Verder vind een teamlid het ook handig betreft notities mogelijkheden. En de koppeling van ons app met spinoffice.

Minpunten:

Wanneer je van andere features gebruik wil maken, dien je voor alles extra te betalen. Je kan niet met alle progamma’s koppelen. De app op je telefoon werkt prima, maar duurt een paar seconde om te openen.

Outstanding Customer Service

Opmerkingen: I could not be happier. I am using Spin Office to assist members of our board of directors (we are a non-profit) in fundraising activities. The customer service from HQ is outstanding. I have spoken on the phone, used chat, and e-mail to cover a few initial issues related to start up, tweaks, really, and received a thorough training via phone. They are committed to getting their product up and running flawlessly, because they understand how important the tool is to organizations like ours. I could not be happier.

Pluspunten:

It was easy to set up. It had a place to include process notes on clients, even photos. Each client was really a snap to set up. I got my entire CRM up and running in a few hours. There are a LOT of features that we are not using presently, which may make our work easier in the future as we grow. Meanwhile, those features do not stand in the way of our current usage.

Minpunten:

None. I could not be happier. They are committed to success.

Contact Management

Opmerkingen: We have been using SpinOffice for over 5 years and it has met or exceeded our expectations.

Pluspunten:

We chose this software as we needed a central repository of all email contacts with customers / prospects / suppliers and staff that was accessible to all users. We are a small staff that needs access to the history of correspondence.

Minpunten:

As we are in a timezone very different from Europe we sometimes wait a day for support email responses.

Spinoffice is a typical small business CRM system

Opmerkingen: Overall the system worked ok for me in the time I used it as my main CRM system, but when I started discovering its flaws things started getting difficult. In the aftermath I regret choosing the Spinoffice as my system mostly because I am not in charge of my data and they dont help me transfer data to me.

Pluspunten:

The system is easy to use and somewhat intuitive to learn.

Minpunten:

Spinoffice have big limitation in a typical BtoB type of sales. Its not possible to organize contacts in more than one level up. The only way around this is to make a normal relation between them, but if you have many contacts this will become very unorganized. Also when I said I will stop using it there is no way to transfer data to a new system, and the system turn very slow if you want to maintain the data acquired into Spinoffice. The only way is to manually transfer the data, in 2019???? Not satisfactory and dangerous for most businesses.

What fantastic software package

Pluspunten:

The way it links everything together! So simple to find anything, your emails all in one pace, along with your contacts, your tasks, a gorgeous Kanban board for planning your time. All in all its fa bulls!

Minpunten:

In general no. The software works just as it says on the box. I would like the IOS applications to be a little more refined perhaps, but that's not a major when you have a brilliant application like this on the Mac.