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Wat is Pendo?

Pendo werd opgericht toen alumni van Rally, Google, Cisco en Red Hat hun gezamenlijke inzet combineerden om iets te creëren dat ze als productmanagers zelf graag hadden willen hebben: een eenvoudige manier om te begrijpen en te profiteren van wat echt de drijvende kracht achter het succes van een product is. Pendo heeft de missie om de ervaringen van de maatschappij met software te verbeteren, en doet dit door middel van krachtige analyses, gebruikersfeedback binnen de toepassing en contextuele begeleiding die is ontworpen om bedrijven te helpen de klantervaring binnen hun toepassingen te meten en te verbeteren.

Wie gebruikt Pendo?

Teams voor productbeheer, succesverhalen van klanten, klantenondersteuning, techniek, marketing, verkoop en gebruikerservaring

Pendo Software - 1
Pendo Software - 2

Twijfels over Pendo? Vergelijk met een populair alternatief

Pendo

Pendo

4,5 (215)
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
164
33
4,1 (215)
4,3 (215)
4,5 (215)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 249,00
jaar
Gratis versie
Gratis proefversie
20
15
4,6 (102)
4,6 (102)
4,8 (102)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over Pendo

Gemiddelde score

In totaal
4,5
Gebruiksgemak
4,1
Klantenservice
4,5
Functies
4,3
Prijs-kwaliteitverhouding
4,3

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Carmen
Carmen
Project Engineer in VS
Geverifieerde LinkedIn-gebruiker
Farmaceutica, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

It is a great tool for analysis, easy to use and with great support.

5,0 vorig jaar

Opmerkingen: Pendo is an great analytics instrument that makes a difference to superior get it client behavior and designs, each time we roll out a modern highlight, we utilize Pendo to tag everything and after that utilize analytics to see which ways users take, where they tap the foremost, what gets utilized the foremost, etc. Utilizing this information, we make choices approximately future forms of that include. characteristic. Pendo makes a difference coordinated subjective and quantitative information to gain a more all encompassing understanding of which regions of our stage drive the foremost esteem and where we are lost target benchmarks. It permits us to get it zones like estimation and exertion in combination with engagement and item analytics, this permits us to decide a wealthier data encounter in behaviors and utilization in key segments/accounts.

Pluspunten:

I utilize Pendo to track which highlights are utilized the foremost on a page, labeling is simple in Pendo, and once it's labeled accurately it's much less demanding to explore through the information and make choices. Too this way we may distribute studies directly through pendo and we are able oversee and share comes about. Pendo itself includes a nice clean plan and is very simple to utilize, the data we get from our item clients helps us track the foremost and slightest utilized highlights, outline client ventures and learn a few cool experiences. I like way analytics because it makes a difference me get it what behavior designs and patterns individuals are receiving in high-traffic zones of our computerized involvement. This makes a difference to get it the qualities and shortcomings of our item without having a predefined way in intellect.

Minpunten:

Pendo some of the time has inconvenience labeling certain capacities, which is generally due to the way it's coded, but I wish pendo may appear how to settle that or an elective. In the event that there were ways to channel a few of the sheets a bit more, that would be incredible; For case, the foremost seen guides as of now as it were appear "all" and I can't channel them to as it were appear guides on my specific item, so I'm seeing guides for all the items I have get to to. The outside detailing piece was a small precarious to set up, but we got it set up by employing a few extra devices within the environment. We had to set up custom ETL forms to be able to disperse reports, there should be an option that permits clients to specifically get to particular reports rather than the complete environment.

Chris
Director of Product Management in VK
Human Resources, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Great product

5,0 4 jaar geleden

Opmerkingen: Very good. The team were highly attentive and supportive. Has been a really enjoyable project getting this set up and running with benefits almost immediately.

Pluspunten:

It is a significant investment, but so many benefits, it is worth it. The software is very easy to integrate with (for standard web apps) to start getting analytics immediately but you do need a role that focuses on this as their day job to drive the most value from it. The guides are easy to set up and flexible too with lots of templates to help get you started quickly. Having worked in product management for over 25 years the discovery of Pendo was a godsend! Wish had discovered it years before.

Minpunten:

Works well for standard web apps. If your app doesn't change URL for each page you visit then there may be issues tracking at volume. Not insurmountable but needs more time, thought.

Gina
COO in VS
Werving en selectie, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Takes A lot of Effort & Time

3,0 3 maanden geleden

Pluspunten:

The product analytics are great and are very robust in the data they provide. Their tooltip and pop up functionality for user onboarding were very useful.

Minpunten:

It was so difficult to implement. We are an SPA and use Shadow Dom. This greatly limited how we could use Pendo and it required a lot of custom work from our Dev Team. When reaching out to support for help we would wait weeks to get an answer. We did pay for implementation but it was a smaller package so we only received an hour with a specialist to install our snippet. We were not able to get help with anything else during that implementation cycle.

Danielle
Product Manager in VS
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Love having Pendo for analytics AND product feedback. Game changer

5,0 4 jaar geleden

Pluspunten:

I couldn't live without Pendo Feedback now that I've been using it. It makes collecting and organizing product feedback and feature requests so easy and I love how visible it is to the whole organization. I'm the only Product Manager at our company so having tools to help automate and organize product requests for all of our products is a life saver. I also really appreciate how easy it was to setup usage analytics and how little engineering effort it took. Since it has been setup, I haven't needed engineering for anything related Pendo and can do everything on my own.

Minpunten:

No complaints or major issues with their analytics or feedback products.

Vinay
User Experience Manager in VK
Informatietechnologie en -diensten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Friendly digital adoption tool

5,0 2 jaar geleden

Opmerkingen: As a business, we like to see if customers have completed a certain CTA or a process. Pendo does a great job in both these areas. The Funnels and Features tools help us to analyse if a suer has completed a task from beginning to end and if they have clicked on any CTA buttons on a landing page.

Pluspunten:

Pendo provides deep insights into how our customers interact with our product i.e. the pages they visit, the features they interact with and the amount of time they spend on our app.

Minpunten:

The page URLs tagged by Pendo are case sensitive. So we end up having to tag variations of the URLs that have lowercase/uppercase characters in them