--- description: Ontdek de plus- en minpunten van Listen360 en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Listen360 - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Customer satisfaction software](/directory/30541/customer-satisfaction/software) > [Listen360](/software/151950/listen360) # Listen360 Canonical: https://www.capterra.nl/software/151950/listen360 Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.nl/software/151950/listen360?page=2) > Platform voor klantenbinding met sentimentmonitoring, feedback vastleggen, closed-loop follow-up, plaatsen van reviews en tekstanalyses. > > Oordeel: score van **4.8/5** door 57 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Listen360? Ontworpen voor fitnessclubs, thuisdiensten, consumentendiensten, gezondheid en schoonheid, gezondheidszorg en meer. Het is een cloudgebaseerd platform dat helpt bij het verbeteren van klantinteracties met bedrijven. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.8/5** | 57 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.7/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Listen360 - **Locatie**: Alpharetta, VS - **Opgericht**: 2009 ## Commerciële context - **Beginprijs**: US$ 99,00 - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Canada, Verenigde Staten ## Functies - Aanpasbare formulieren - Aanpasbare sjablonen - Activiteitendashboard - Anonieme feedback - Antwoordbeheer - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - Communicatie via meerdere kanalen - Communicatiebeheer - Dashboard - Distributie via meerdere kanalen - Enquêtes en feedback - Feedbackbeheer - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Klantensegmenten - Maatschappelijk delen - Mobiele enquête - NPS-enquêtestructuur - Pulse surveys - Rapportage en analyse - Reviewaanvraag - Reviewmelding - Reviews controleren - Segmentering - Sentimentanalyse - Sms-berichten - Sociale promotie - Tekstanalyse - Third-Party Integrations - Toezicht houden op klachten - Trendanalyse - Visuele analyse - Voor meerdere talen - Waarschuwingen/Meldingen - Workflow Automation ## Integraties (24 in totaal) - ClubReady - Customer Lobby - Daxko Operations - Dispatch - Google Calendar - Jonas Construction Software - MarketSharp - Microsoft Outlook - Mindbody - Nexa Virtual Receptionist - PaySimple - Perkville - Pike13 - Procare Solutions - Profit Rhino ... en 9 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Telefonische ondersteuning - Chatten ## Categorie - [Customer satisfaction software](https://www.capterra.nl/directory/30541/customer-satisfaction/software) ## Gerelateerde categorieën - [Customer satisfaction software](https://www.capterra.nl/directory/30541/customer-satisfaction/software) - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) - [Review management software](https://www.capterra.nl/directory/31024/review-management/software) - [NPS-software](https://www.capterra.nl/directory/32075/nps/software) - [Customer loyalty software](https://www.capterra.nl/directory/10031/customer-loyalty/software) ## Alternatieven 1. [Typeform](https://www.capterra.nl/software/137289/typeform) — 4.7/5 (968 reviews) 2. [SurveyMonkey](https://www.capterra.nl/software/32728/surveymonkey) — 4.6/5 (10460 reviews) 3. [Trustpilot](https://www.capterra.nl/software/169618/trustpilot) — 4.5/5 (1205 reviews) 4. [Broadly](https://www.capterra.nl/software/161326/broadly-reviews) — 4.8/5 (336 reviews) 5. [Jotform](https://www.capterra.nl/software/158456/jotform-4-0) — 4.7/5 (2895 reviews) ## Reviews ### "Game changer\!" — 5.0/5 > **Matt** | *26 april 2019* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great > > **Minpunten**: The number of clicks to get to the screen to address a at risk user ----- ### "Easy way to get customer feedback" — 5.0/5 > **Kara** | *30 oktober 2024* | Horeca | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Easy to work with, automatically surveys customers for you > > **Minpunten**: Would like for it to explain to customers that 0-5 is bad, 6-8 is neutral, 9-10 is good (not sure that customers think of an 8 as neutral) > > Easy to work with, works well with Salesforce ----- ### "Insightful Customer Feedback Platform for Actionable Improvements" — 5.0/5 > **Radha** | *28 april 2026* | Juridische dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I liked most about Listen360 was its strong focus on customer feedback and actionable insights. The platform made it easy to collect real‑time feedback, monitor customer satisfaction trends, and identify areas for improvement quickly. I especially appreciated how clear and visual the reporting was, which helped turn customer responses into meaningful, data‑driven actions rather than just raw survey results. > > **Minpunten**: What I liked least about Listen360 was that the platform could feel somewhat limited in customization. Survey design and question logic didn’t always offer as much flexibility as expected, especially for organizations with very specific feedback needs. I also found that some reports required extra effort to interpret or export, and the interface could feel a bit dated at times, making deeper analysis less intuitive. > > Overall, my experience with Listen360 was positive and insight‑driven. The platform was effective at capturing customer feedback and translating it into clear, actionable insights that supported service improvement and decision‑making. Its reporting tools made it easier to track satisfaction trends and identify issues quickly. While customization and interface limitations were noticeable at times, Listen360 performed reliably in its core role of helping organizations understand and respond to customer sentiment. ----- ### "Listen 360" — 3.0/5 > **Chanda** | *19 februari 2020* | Consumentendiensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed. > > **Minpunten**: Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic. > > Works well for what it is supposed to do. A great way to hear from your customers. ----- ### "Listen360 all the way." — 4.0/5 > **Chryste** | *8 december 2024* | Levensmiddelen- en drankenindustrie | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Very easy to use, havent had any problems with it since started using it 3 months ago > > **Minpunten**: Nothing so far. Havent had any issues with it. > > Definitely recommended Listen360. Very easy and isnt too pricey ----- Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.nl/software/151950/listen360?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/151950/listen360) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens