FastSpring

FastSpring

door FastSpring

Wie gebruikt FastSpring?

We power the ecommerce engine for digital products and services, including SaaS, online video, e-books, games, etc. We do not offer service to clients selling physical products.

Wat is FastSpring?

FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSprings full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.

FastSpring - Details

FastSpring

http://www.fastspring.com

Opgericht in 2005

FastSpring - Prijsoverzicht

FastSpring heeft geen gratis versie maar biedt wel een gratis proefperiode.

337630

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Training

Documentatie

Ondersteuning

Online

Functies van FastSpring

Abonnementenbeheer software
Aanmaningsbeheer
Abonnementenbeheer
Annuleringsbeheer
Belastingbeheer
Inkomstenverantwoording
Kortings- en couponbeheer
Productcatalogus
Registratiebeheer
Terugkerende facturering
Testbeheer
Veiligstellingsmiddel inkomsten
Volgen en analyseren van gebruik
Zelfserviceportal
Betaalpassen en creditcards verwerken
Betalingen verwerken
Cryptovaluta's verwerken
Elektronische handtekening
Factureren
Gegevensbeveiliging
Integratie van betalingsverwerkingsdiensten
Integratie van kassasysteem
Meerdere betalingssystemen
Mobiele betalingen
Online betalingsverwerking
PCI-naleving
Persoonlijke betalingen
Preventie van betalingsfraude
Rapportage en analyse
Terugkerende facturering
Verwerking van ACH-betalingen
Aanmaningsbeheer
Aanpasbare facturen
Belastingcalculator
Betalingen verwerken
Contactendatabase
Factureren per uur
Facturering op terugkerende basis en op abonnementbasis
Facturering van onvoorziene gevallen
Factureringsportal
Meerdere valuta's
Mobiele betalingen
Online betalingen
Online facturering
Projectfacturering
Aanmaningsbeheer
Betalingen verwerken
Betalingsuitstel
Facturering op terugkerende basis en op abonnementbasis
Herhaalfacturering
Meerdere valuta's
Terugkerende facturering voor meerdere perioden
Zelfserviceportal
Beheer van meerdere winkels
CRM
E-mailmarketing
Gegevensbeveiliging
Kitting
Marketing via meerdere kanalen
Mobiele toegang
Promotiebeheer
Retourbeheer
Reviewbeheer
SEO-beheer
Sjablonen
Voorraadbeheer
Catalogusbeheer
E-mailmarketing
Kanaalbeheer
Klantenaccounts
Loyaliteitsprogramma
M-commerce
Orderbeheer
Productconfigurator
Promotiebeheer
Retourbeheer
SEO-beheer
Voorraadbeheer
Winkelwagen

Reviews van FastSpring

5 van 29 reviews worden weergegeven

In totaal
4,6/5
Gebruiksgemak
4/5
Klantenservice
4,5/5
Functies
4,1/5
Waar voor je geld
4,3/5
Alex W.
Owner
Publiceren, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 8-11-2018

"FastSpring Has Provided Steady Support for my Small Business for More than Eight Years"

Opmerkingen: I sell books that I publish in paperback and ebook versions. For the ebook versions, I use FastSpring to handle sales through my own website. FastSpring has been a very reliable company for this purpose, handling payment processing and downloads. Their customer support operation is outstanding.

Pluspunten: FastSpring has been completely dependable in providing a way for me to sell ebooks through my website. Once each book is set up as a new product, I rarely have to take any further actions; I can attend to other aspects of my business, secure in the knowledge that FastSpring is taking care of all aspects of sales, including processing payments, taking care of sales taxes in many countries, and handling downloads of the books by the customers.

Minpunten: When I first started using FastSpring, I found it somewhat tricky to set up a new product. It took me a while to understand how to construct the template for the email message a customer receives after purchasing an ebook. However, FastSpring's support team helped me through that process, and now it is very easy to set up each new product, using a template that has been saved to my account, which provides multiple file downloads so the customer can download the book in three versions (PDF, ePub, and Kindle). The only other problem I sometimes encounter is when a customer contacts me to say they have not received an ebook they paid for. On several occasions, the problem was caused when the customer entered their email address incorrectly. I wish the FastSpring system would somehow verify that the email address is correct when entered.

  • Bron van de reviewer 
  • Beoordeeld op 8-11-2018
Craig H.
Internet Marketer
Computersoftware, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 8-11-2018

"FastSpring as a commerce solution"

Opmerkingen: I have been making use of FastSpring for two years now. I will soon launch my second product through them as well. I actually did have another product that I sold through them, however, the product did not meet with their compliance team and I had to remove the second product. This is actually where they impressed me the most... Rather than simply banning my product, which would have killed my site instantly, they told me through their support channel that the product does comply with their acceptable use policies and gave me a week to move it to another commerce provider. At the time I decided to get a merchant account so I can not get into the same situation with another provider and asked for an extension. They were very understanding and extremely helpful in the matter. Their support staff is top notch. It took me more than a month to move to my own merchant account and I was able to do this transparently to my site visitors. They pay out on time (sometimes they actually pay a day or 2 ahead of time), provide extensive reports and to date I have not had a single issue with them. I have been selling online for more than 15 years and to date this is the the best eCommerce platform I have ever used, not to mention trustworthy. If they approve your product, you can be assured that you will have a partner that is trusted by buyers and once integrated with your site, you never have to worry about them as they just work. Highly recommended.

Pluspunten: The fulfillment aspect of FastSpring is very good, making it virtually impossible for visitors to your site to get your product without first paying.

Minpunten: Integrating with your site is a bit involved and you will need some technical knowledge to seamlessly integrate it with your site.

  • Bron van de reviewer 
  • Beoordeeld op 8-11-2018
Larry O.
President
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: Gratis proef
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    2/5
  • Waarschijnlijkheid van aanbeveling
    2/10
  • Bron van de reviewer 
  • Beoordeeld op 22-6-2020

"No Response - No Purcahse"

Pluspunten: Nothing yet! Need to first become a user but hard to do when the rep don't reply.

Minpunten: We are working towards our final selection. Asked a commercial question a week ago the FastSpring has completely ignored an response. Almost like they don't care if we become a customer or not. First experience before even buy is not a good one!

  • Bron van de reviewer 
  • Beoordeeld op 22-6-2020
Justin A.
Co-founder & COO
Computersoftware, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    1/5
  • Gebruiksgemak
    1/5
  • Functies en functionaliteit
    1/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Beoordeeld op 17-7-2018

"Poor user experience, terrible platform to navigate, way too expensive and awful refund management"

Opmerkingen: none

Pluspunten: none that I can think of, we use a number of payment gateways/merchants etc. and FastSpring is never one we would choose, we inherited it from an acquisition.

Minpunten: Poor user experience, terrible platform to navigate, way too expensive and awful refund management, Reporting is terrible.

Antwoord van de leverancier

van FastSpring op 27-7-2018

Hi Justin - We are sorry to hear about your experience. We reviewed your account and see you are transacting via our ¿classic¿ commerce solution. Our platform has evolved over the years and all new customers are on-boarded to our modern contextual commerce solution. This product has a very high customer satisfaction rate, improved user experience, navigation and reporting. We hope you consider migrating over to the newest version.

  • Bron van de reviewer 
  • Beoordeeld op 17-7-2018
Allan S.
Senior Technical Writer
Defensie en ruimtevaart, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 8-11-2018

"Best of the the Bunch"

Opmerkingen: With FastSpring, I can provide purchasing environments for any country on the planet, and in any currency. Their rapid-response Support is a significant advantage over any other online monetary system. If you make the decision to utilize FastSpring, you will rejoice in that choice, both when you need help - and when you get paid for our sales!!

Pluspunten: The learning curve on the FastSpring store environment is easy to master. On first exposure, the features and capabilities can seem to be a bit overwhelming to initially understand. But with careful reading of all of the Help topics you will soon have enough knowledge to begin designing your store structure. Anytime, you discover a feature or function that doesn't understandable, go to Support and submit your questions and intended results that you want to achieve. The folks will rapidly respond and do everything possible to provide information.

Minpunten: I would like to be able to sort products and offerings into more easily manageable groups. For example, being able to add sorting tags to a single product, and generate individual store fronts by simply defining the contents by the assigned tags.

  • Bron van de reviewer 
  • Beoordeeld op 8-11-2018