Wie gebruikt deze software?

Any business interested in measuring and improving their customer satisfaction.

Gemiddelde scores

16 beoordelingen
  • In totaal 4.9/5
  • Gebruiksgemak 4.9/5
  • Klantenservice 4.8/5
  • Functies 4.7/5
  • Waar voor je geld 4.8/5

Productgegevens

  • Beginprijs US$ 39,00/maand
  • Gratis versie Nee
  • Gratis proef Ja
  • Implementatie Cloud, SaaS, Web
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning 24/7 (contact met medewerker)
    Kantooruren
    Online

Leveranciergegevens

  • Retently
  • https://www.retently.com/
  • Opgericht in 2015

Over Retently - NPS Software

Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn and turn detractors into promoters.

Retently will send your customers a single question satisfaction survey. Theyll give your business a score and provide additional feedback. Your Net Promoter Score will be calculated based on the survey responses.

Functies van Retently - NPS Software

  • Activiteiten volgen
  • Beheer van cadeaubonnen
  • Bonusbeheer
  • CRM
  • Klantenkaarten
  • Ledenportal
  • Lidmaatschapsbeheer
  • Loyaliteitsprogramma
  • Referenties bijhouden

De nuttigste reviews van Retently - NPS Software

Clean, beautiful design, intuitive interface, great customer support, and a high value product.

Beoordeeld op 18-4-2018
Mark D.
Marketing and Community Coordinator
Levensmiddelen- en drankenindustrie, 13-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Ease of use, beautiful and intuitive interface, cost effective.

Pluspunten: I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

Minpunten: None!

Great Product

Beoordeeld op 9-3-2017
John W.
Advisor
Bankwezen, 10.001+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Hi!
I'd like to share a quick overview of my experience with Retently.
Recommendations to others Retently app is easy to setup, and within minutes you can get it working.
There are clear steps on what you have to do after signing up t :
Import Customers
Personalize Survey
Finish Set up
What do you like best?
Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends
What problems are you solving and what are my benefits?
This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers.

Pluspunten: Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends

Minpunten: Nothing, great product and great service!They delivered the value at the right time with the right mindset.

Does what it promises

Beoordeeld op 6-1-2019
George M.
Lead Customer Success Manager
E-learning, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
4/5
In totaal
5/5
Gebruiksgemak
4/5
Functies en functionaliteit
3/5
Klantenondersteuning
4/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.

Pluspunten: Simple and modern UI
Fairly generous plan for up to 3,000 responses per month
The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)

Minpunten: Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app.

I evaluated 4 platforms and Retently was the only one that checked all my boxes

Beoordeeld op 13-11-2019
Jordan P.
Co Founder
Administratie, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: Easy to use, great customer support, great UI, and did exactly what I needed it to do

Minpunten: Reporting Export could be a little more refined than a csv dump

Simple and easy product. Good API. Great Support

Beoordeeld op 11-6-2018
Sharoon T.
CEO
Informatietechnologie en -diensten, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Getting to learn how our customers think about the product has been a great way to improve.

Pluspunten: It does exactly what it's supposed to do without clutter. Good user experience and as the CEO I get to see exactly what I want to see and nothing more.

Minpunten: Would love to embed the survey as part of apps. Other than that, we have not faced any major issues with the product.

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