Wat is Upper Hand?
Upper Hand is innovatieve software voor sport- en fitnessbedrijven. Upper Hand wordt aangedreven door een reeks cloudgebaseerde tools en stroomlijnt de frontdesk- en backofficeactiviteiten, waardoor eigenaren en beheerders kunnen ontsnappen aan de administratieve maalstroom en meer tijd aan hun bedrijf kunnen besteden. Tot de belangrijkste functies van Upper Hand behoren lidmaatschappen, lessen en tegoedpassen, planning en registratie, automatisering van loonadministratie, detailhandelbeheer, geïntegreerde betalingen en meer - plus een eersteklas gebruikerservaring voor klanten.
Wie gebruikt Upper Hand?
Fitness- en sportbedrijven, faciliteiten en trainers die hun klanten een eersteklas online planningservaring willen bieden en tegelijkertijd de tijd die aan administratieve taken wordt besteed, willen verminderen.
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Reviews over Upper Hand
Opmerkingen: Overall I am highly satistfied.
The main reason I switched to upperhand was to cut down on the time I was spending with scheduling and coaches’ payroll and I have been extremely satisfied. I am spending much less time on that and more time on actually growing the business
There are some calendar features I would like to see implemented such as “drag and drop” and a direct link from the calendar session to the client profile. There are also changes I feel are important to the client experience. Many clients get confused between parent and participant profiles. That’s the number one headache I have and the biggest complaint I get from clients is confusion beteeen profiles.
Reactie Upper Hand
5 maanden geleden
Hi Josh, Thank you so much for taking the time to write a review! We're so excited to hear that you've been able to refocus your time and energy into growing your business -- that's the reason we do what we do! We also greatly appreciate your feedback on how we can continue to improve our platform to better support your business and provide a better client experience. We've taken your suggestions and concerns to our product team. Thank you again for providing your feedback, and hope you have a great day! We're looking forward to continue watching your business grow! CK
Opmerkingen: The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!
Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us!
The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon.
Reactie Upper Hand
3 jaar geleden
Hi there Jiselle, We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier. We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out. Have a great day, and thanks for the review!
I like the concept of what they are trying to do. I really believe there's a need for it and was sold from the beginning from the sales and marketing team who told me everything or software could do. Also their customer service is very good, they have a support team that gets back to you quickly which is always great, but I think they are overwhelmed.
I'm really not one to complain, but this experience has been very frustrating. Like trying to hang onto a greased pig. Especially trying to get to the root of the problem-- it's really difficult to do and feels like you have to fight to get real answers. For every camp or clinic we post, there seems to be some bug that customers can't figure out. And I can't help but feel that the upper hand team is blaming that on the customer or on us rather than taking steps to eliminate recurring confusion. I feel like to the upper hand team, any issues are no big deal as their development team is working to fix them.. but those issues end up being hours and hours for me having to bring those customers back around and get them manually signed up. Additionally, when I was sold on the program, they showed me functionality that would be useful in facets more than just camp sign-ups. Lesson sign-ups, memberships, crm And some others. Just having those would have made the software pay for itself by canceling other software's. However, once we started, we found that those other functionalities did not have the features we needed to be able to use them. I think the software has tons of potential and could be very useful, but I think it needs another one or two years of development with close customer feedback. I don't think it's worth it to pay for it as it is now, I think there are better options. Just my two cents, happy to discuss my experience
Reactie Upper Hand
5 jaar geleden
Thanks for your review Brett and we are sorry about your experience using Upper Hand. You definitely hit some bugs as we transitioned into a new interface, and we'd love to show you the new platform after implementing your feedback.
Easy for customers, but lacks some bells and whistles
Opmerkingen: Upper Hand doesn't have as many features as our old software, which makes it a little harder to use when you're used to having tons of control. But the plus side is that it does a few things very, very well. Overall our customers are having a much easier time using this software, and it's straightforward if you're doing straightforward things with it.
The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM. It looks great, and creating events is very easy.
It's hard to tell what your customers owe. Different things are managed in different places - to cancel a lesson you have to go to the contacts tab, to mess with a membership you have to go to the membership tab (can't do it from the contacts page), to see what people owe you have to go to reports. It's hard to shift money around if a customer buys one thing and then decides they wanted something else instead. Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded.
Reactie Upper Hand
2 jaar geleden
Hi Liz, Thank you so much for taking the time to write a review. We are happy to hear that your clients find our software easy to use--that is one of our main goals! However, we are sorry to hear that certain functionality could be improved. I have passed along your feedback to our product team so that we can continue to improve for your use cases. Thank you again for your candid feedback, and have a great day!
Great for Lessons
UpperHand has made it very easy for our clients to book lessons and apply credits from bulk packages. Also made it easier for instructors to see who scheduled lessons with them. Instead of waiting for an email form our training director.
Still have to do a work around if an instructor needs to be listed for multiple sessions the same day but is flagged as a conflict.
Reactie Upper Hand
Hi Natasha, Thank you so much for taking the time to write a review! We are so glad to hear that the software has enhanced your staff and client experience when purchasing and scheduling lessons. We also greatly appreciate your feedback on how we can continue to improve to best fit your business needs. Thank you again for the kind words, and hope you have a great day!