Wie gebruikt Crisp?

Meer dan 100.000 bedrijven gebruiken Crisp om met hun klanten te praten en de conversie en klanttevredenheid te verhogen.

Wat is Crisp?

Bouw je multichannel klantenplatform op met behulp van Crisp en communiceer naadloos met je klanten.
Dankzij de Team-inbox van Crisp kun je chatten met je klanten en de zaken vereenvoudigen voor drukke bedrijven.
Aan de hand van talloze functies vereenvoudigt deze oplossing de manier waarop je je klanten helpt om hun doelen te bereiken door veel zaken te automatiseren.

Crisp - Details

Crisp

https://crisp.chat/en

Opgericht in 2015

Crisp - Prijsoverzicht

Crisp heeft een gratis versie en biedt een gratis proefperiode. Crisp betaalde versie vanaf US$ 25,00/maand.

286175
445889
445890
445891
445892
Crisp video
Play
286175-thumb
445889-thumb
445890-thumb
445891-thumb
445892-thumb

Beginprijs

US$ 25,00/maand
Zie de prijsinformatie

Gratis versie

Ja

Implementatie

Geïnstalleerd - Mac

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van Crisp

Conversationele marketing software
Afspraakplanning
Chatbot
Communicatie via meerdere kanalen
Doorgave menselijke medewerker
E-mail automatisering
Groepsberichten
Leaddistributie
Leadkwalificatie
Mobiele berichtgeving
Onderverdeling van doelgroepen
Productaanbevelingen
Videochat
Aanpasbare branding
Beheer van IT-assets
Beheer van Service Level Agreements (SLA's)
Communicatie via meerdere kanalen
Documenten opslaan
E-mailintegratie
Geautomatiseerde routing
Interactie bijhouden
Kennisbankbeheer
Netwerkcontrole
Realtime chatten
Ticketbeheer
Waarschuwingen / Escalatie
Zelfserviceportal
Aanpasbare branding
Geotargeting
Gestandaardiseerde antwoorden
Integratie van derden
Offline formulier
Overdrachten en routering
Proactief chatten
Scherm delen
Websitebezoekers bijhouden

De leverancier heeft deze informatie niet opgegeven.

Reviews van Crisp

5 van 58 reviews worden weergegeven

In totaal
4,5/5
Gebruiksgemak
4,6/5
Klantenservice
4,5/5
Functies
4,5/5
Waar voor je geld
4,6/5
Katherine K.
Administrator
Tekstschrijvers, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 13-2-2020

"Amazing Customer Service and a Great Chat App"

Opmerkingen: Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!

Pluspunten: They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Minpunten: The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Antwoord van de leverancier

van Crisp op 14-2-2020

Thank you very much for that nice feedback !

  • Bron van de reviewer 
  • Beoordeeld op 13-2-2020
Daniel S.
Technical Support Director
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 1-10-2019

"Good solid website chat app"

Opmerkingen: We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites. We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message. With the smartphone apps, we can reply to chats even when we are away from our desks. We also have a robust helpdesk, which is part of the Unlimited plan.

Pluspunten: Simple but very powerful.
It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you.
The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue.
The built in helpdesk is great.
The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Minpunten: We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours.
I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond.
I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine.
The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

Antwoord van de leverancier

van Crisp op 14-10-2019

Thank you for your nice review :)

  • Bron van de reviewer 
  • Beoordeeld op 1-10-2019
Amit A.
Seller Online
Groothandel, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 15-7-2020

"Chat Is Very Friendly!"

Opmerkingen: At the beginning of my webstie I wanted to have a chat bot that could correspond with clients when I was not available, as soon as I saw CRISP I knew it was it, the friendly interface, the great YouTube tutorial videos, visitors liked to post and put their personal email I could get back to later, This tool definitely helped me increase my sales.

Pluspunten: The possibility that every visitor who enters the store can see the chat at my command with a pre-made message you planned for each new visitor, this is great work for new leads!
Correspondence time can be saved by a bot with ready-made messages that will never disappoint me!

Minpunten: Once the FREE TRIAL is over you can say that the chat is no longer relevant for the site, lots of useful features go down and you can see a big difference in the drop of messeges.

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 15-7-2020
Martin A.
COO
Detailhandel, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    1/5
  • Gebruiksgemak
    1/5
  • Functies en functionaliteit
    1/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 1-10-2019

"Fraud for the user"

Opmerkingen: We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will.

Pluspunten: The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.

Minpunten: Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.

Antwoord van de leverancier

van Crisp op 23-10-2019

Hey there,
I can understand how frustrated you can be regarding the absence of your desired feature. It's not a reason to degrade our image. Our software works really properly and all the other reviews are here to prove it.
The support has never defrauded you, we delayed the released of your feature that may come someday. We never forced you to stay with our product (that you've been using for more than a year).
Sorry that you feel disappointed.
Regards,
Crisp team

  • Bron van de reviewer 
  • Beoordeeld op 1-10-2019
Geverifieerde reviewer
Co-Founder
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 3-8-2020

"Perfect Chat Tool For Entrepreneurs"

Pluspunten: It has free plan and you can check from which country you are getting visitors which is live.

Minpunten: After a certain time, previous messages get erased.

Antwoord van de leverancier

van Crisp op 11-8-2020

Hey!

Thank you for the nice review.

Please note that answers are not erased (and will never be), they're simply blurred and will be available when you upgrade to any of our paid plan.

Using the free plan, you have 30 days of chat history.

Cheers!

  • Bron van de reviewer 
  • Beoordeeld op 3-8-2020