Crisp
Wat is Crisp?
Bouw je multichannel klantenplatform op met behulp van Crisp en communiceer naadloos met je klanten.
Dankzij de Team-inbox van Crisp kun je chatten met je klanten en de zaken vereenvoudigen voor drukke bedrijven.
Aan de hand van talloze functies vereenvoudigt deze oplossing de manier waarop je je klanten helpt om hun doelen te bereiken door veel zaken te automatiseren.
Wie gebruikt Crisp?
Meer dan 100.000 bedrijven gebruiken Crisp om met hun klanten te praten en de conversie en klanttevredenheid te verhogen.
Twijfels over Crisp?
Vergelijk met een populair alternatief
Crisp
Andere goede alternatieven voor Crisp
Reviews over Crisp
Vance
Overwogen alternatieven:
Lightweight and easy-to-use live chat
Opmerkingen: Crisp isn't the best in the market, but it does what it does well and is performant.
Pluspunten:
Ease of deployment is Crisp's biggest advantage, and it's quite lightweight and doesn't weigh down the website's performance. Clients have also used Crisp and said nothing but good words, mainly through the mobile app.
Minpunten:
The UI can look a bit too overwhelming and cluttered, particularly on the web app, which can be confusing for first-time users.
Daniel
Overwogen alternatieven:
Good solid website chat app
Opmerkingen: We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites. We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message. With the smartphone apps, we can reply to chats even when we are away from our desks. We also have a robust helpdesk, which is part of the Unlimited plan.
Pluspunten:
Simple but very powerful. It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you. The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue. The built in helpdesk is great. The bot, while still a little bit buggy for more complicated things, is immensely helpful.
Minpunten:
We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours. I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond. I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine. The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.
Reactie Crisp
4 jaar geleden
Thank you for your nice review :)
Fernando
Overwogen alternatieven:
Very good tool but it has many things to imprive
Opmerkingen: If they want to have more clients, I think that they should simplify the integrations with other tools. For example ActiveCampaign that's a real CRM but very expensive for email marketing and doesn't have direct integrations with WhatsApp, Instagram, etc
Pluspunten:
With Crisp, you can have email marketing, webchat, and chatbots on Instagram, Facebook Messenger, Twitter, Telegram & WhatsApp so it simplifies the communication with a contact, but...
Minpunten:
The CRM that they mention is not a CRM. Is a very limited contact list that has a lot of problems when you try to integrate it with Zapier, Integrately, etc. If you want to do some changes or integrations you will need to use code and they don't help you by saying that "is very easy" and the don't have any list of partners/developers to contract.
Simon
Overwogen alternatieven:
Really great product
Opmerkingen: I am using Crisp for all customer support and queries via website chat and incoming emails. I am also using the Helpdesk for my knowledge base. I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far. Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost. The automated bot is fairly easy to configure and a more advanced automated bot with workflow is also available. I am on the most expensive "unlimited" plan and find it very good value for money.
Pluspunten:
Very easy to use and friendly user interface. Much more intuitive to configure compared to others.
Minpunten:
It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline. I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice.
Katherine
Amazing Customer Service and a Great Chat App
Opmerkingen: Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!
Pluspunten:
They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!
Minpunten:
The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!
Reactie Crisp
3 jaar geleden
Thank you very much for that nice feedback !
