Wat is Crisp?

Bouw je multichannel klantenplatform op met behulp van Crisp en communiceer naadloos met je klanten.
Dankzij de Team-inbox van Crisp kun je chatten met je klanten en de zaken vereenvoudigen voor drukke bedrijven.
Aan de hand van talloze functies vereenvoudigt deze oplossing de manier waarop je je klanten helpt om hun doelen te bereiken door veel zaken te automatiseren.

Wie gebruikt Crisp?

Meer dan 100.000 bedrijven gebruiken Crisp om met hun klanten te praten en de conversie en klanttevredenheid te verhogen.

Waar kan Crisp worden geïmplementeerd?

Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)

Over de leverancier

  • Crisp
  • Gevestigd in Nantes, Frankrijk
  • Opgericht in 2015
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, Brazilië, Canada, China, Duitsland en nog 6 andere

Talen

Chinees, Duits, Engels, Fins, Frans en nog 5 andere

Over de leverancier

  • Crisp
  • Gevestigd in Nantes, Frankrijk
  • Opgericht in 2015
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, Brazilië, Canada, China, Duitsland en nog 6 andere

Talen

Chinees, Duits, Engels, Fins, Frans en nog 5 andere

Video's en afbeeldingen van Crisp

Crisp Software - 1
Crisp Software - 2
Crisp Software - 3
Crisp Software - 4
Crisp Software - 5
Nog 6 andere bekijken
Crisp-video
Crisp Software - 1
Crisp Software - 2
Crisp Software - 3
Crisp Software - 4
Crisp Software - 5

Vergelijk de kosten van Crisp met soortgelijke producten

US$ 25,00/maand
Gratis versie
Gratis proef
US$ 67,00/maand
Gratis versie
Gratis proef
US$ 19,00/maand
Gratis versie
Gratis proef
N.v.t
Gratis versie
Gratis proef

Functies van Crisp

  • Aanpasbare branding
  • Autoresponders
  • Communicatie via meerdere kanalen
  • Consumentgericht chatten in realtime
  • Doelgroeptargeting
  • Doorgave menselijke medewerker
  • Een-op-een berichten
  • Geotargeting
  • Integraties van derden
  • Interactie bijhouden
  • Kennisbankbeheer
  • Leaddistributie
  • Leadkwalificatie
  • Live chatten
  • Macro's/reacties via sjablonen
  • Mobiele toegang
  • Offline formulier
  • Overdrachten en routering
  • Proactief chatten
  • Rapportage en analyse
  • Realtime gesprekken
  • Ticketbeheer
  • Toegang en controle op afstand
  • Transcripten/chatgeschiedenis
  • Videochat
  • Waarschuwingen / Escalatie
  • Websitebezoekers bijhouden
  • Workflowconfiguratie
  • Zelfserviceportal

Alternatieven voor Crisp

TruVISIBILITY's suite of AI-driven, easy-to-use marketing apps is fully integrated and offers free monthly usage without a credit card.
Geweldige klantenservice begint met betere helpdesksoftware. Win meer klanten door uitstekende klantenservice te bieden met LiveAgent. Meer informatie over LiveAgent
Met Service Cloud bied je snelle en productieve service via de telefoon, e-mail, webchat of social media. Meer informatie over Salesforce Service Cloud
Drift helpt je team om meer leads te genereren en vergaderingen sneller te boeken met behulp van chatberichten.
Helpdesksoftware met e-mail, livechat, Facebook, WhatsApp, sms, KB, telefoon, SLA, en rapportage. Gebruik het in de cloud of lokaal. Vertrouwd door DHL.
Verlaag je werkdruk door je service kanalen te verbinden, je software te integreren en start vandaag nog met automatiseren.
Het platform biedt ondernemingen kosteneffectieve conversationele AI-oplossingen via chat, e-mail en spraak om de interactie met klanten te transformeren.
Stel klantenservice centraal in je bedrijf. Maak vertegenwoordigers productiever, managers invloedrijker en geef klanten meer mogelijkheden. Meer informatie over Zoho Desk
Hoogwaardige oplossing ontworpen voor effectieve samenwerking, communicatie, sociale netwerken en workflow- en kennisbeheer. Meer informatie over Bitrix24
Quiq verkoopt oplossingen voor berichtendiensten en livechat om bedrijven en consumenten te helpen communiceren via digitale kanalen.
Helpshift is het toonaangevende automatiseringsplatform voor klantenservice.
Gratis livechat software voor startups en kleine bedrijven. Alles-in-één klantenplatform: Livechat + e-mails + ticketverkoop voor grotere bedrijven.
BeInContact is an enterprise, 100% Cloud, Contact Center Software Omnichannel platform.

Reviews over Crisp

Gemiddelde score

In totaal
4,5
Gebruiksgemak
4,5
Klantenservice
4,4
Functies
4,4
Waar voor je geld
4,6

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
62%
4
31%
3
4%
1
3%
Katherine
Katherine
Administrator in VS
Geverifieerde LinkedIn-gebruiker
Tekstschrijvers, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Amazing Customer Service and a Great Chat App

5,0 2 jaar geleden

Opmerkingen: Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!

Pluspunten:

They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Minpunten:

The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Reactie Crisp

2 jaar geleden

Thank you very much for that nice feedback !

Daniel
Technical Support Director in Canada
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Good solid website chat app

4,0 3 jaar geleden

Opmerkingen: We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites. We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message. With the smartphone apps, we can reply to chats even when we are away from our desks. We also have a robust helpdesk, which is part of the Unlimited plan.

Pluspunten:

Simple but very powerful. It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you. The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue. The built in helpdesk is great. The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Minpunten:

We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours. I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond. I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine. The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

Reactie Crisp

3 jaar geleden

Thank you for your nice review :)

Martin
COO in VS
Detailhandel, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Fraud for the user

1,0 3 jaar geleden

Opmerkingen: We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will.

Pluspunten:

The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.

Minpunten:

Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.

Reactie Crisp

3 jaar geleden

Hey there, I can understand how frustrated you can be regarding the absence of your desired feature. It's not a reason to degrade our image. Our software works really properly and all the other reviews are here to prove it. The support has never defrauded you, we delayed the released of your feature that may come someday. We never forced you to stay with our product (that you've been using for more than a year). Sorry that you feel disappointed. Regards, Crisp team

Simon
Director in Guernsey
E-learning, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Really great product

5,0 2 jaar geleden

Opmerkingen: I am using Crisp for all customer support and queries via website chat and incoming emails. I am also using the Helpdesk for my knowledge base. I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far. Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost. The automated bot is fairly easy to configure and a more advanced automated bot with workflow is also available. I am on the most expensive "unlimited" plan and find it very good value for money.

Pluspunten:

Very easy to use and friendly user interface. Much more intuitive to configure compared to others.

Minpunten:

It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline. I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice.

Viktor
Viktor
CEO in Canada
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great live chat system, even better help docs

5,0 3 jaar geleden

Opmerkingen: Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy.

Pluspunten:

Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website.

Minpunten:

My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed.

Reactie Crisp

3 jaar geleden

Thank you for this nice review :) We will try to improve the feature you are talking about !