--- description: Ontdek de plus- en minpunten van Crisp en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Crisp - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/30797/live-chat/software) > [Crisp](/software/151292/crisp) # Crisp Canonical: https://www.capterra.nl/software/151292/crisp Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.nl/software/151292/crisp?page=2) > Jouw alles-in-één platform voor multi-channel communicatie. > > Oordeel: score van **4.6/5** door 148 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Crisp? Meer dan 100.000 bedrijven gebruiken Crisp om met hun klanten te praten en de conversie en klanttevredenheid te verhogen. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 148 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Crisp - **Locatie**: Nantes, Frankrijk - **Opgericht**: 2015 ## Commerciële context - **Beginprijs**: US$ 45,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200 - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Duits, Engels, Fins, Frans, Hongaars, Japans, Nederlands, Pools, Portugees, Russisch, Spaans, Turks - **Beschikbare landen**: Albanië, Andorra, Argentinië, Armenië, Australië, België, Bolivia, Brazilië, Bulgarije, Cambodja, Canada, Chili, Colombia, Denemarken, Duitsland, Ecuador, El Salvador, Estland, Falklandeilanden, Fiji en 66 meer ## Functies - AI/machine learning - Aanpasbare branding - Alerts/Escalation - Autoresponders - Beheer van Service Level Agreements (SLA's) - CRM - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Contactenbeheer - Doorgave menselijke medewerker - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde antwoorden - Geautomatiseerde routing - Gedeelde inboxes - Gegevensverzameling via meerdere kanalen - Geotargeting - Interactie bijhouden - Kennisbeheer - Klantendatabase - Klantenondersteuning - Leaddistributie - Leadkwalificatie - Leads vastleggen - Live chatten - Macro's/reacties via sjablonen - Marketingautomatisering - Mobiele toegang - Offline formulier - Overdrachten en routering - Personalisatie - Priorisering - Proactief chatten - Rapportage en analyse - Real-Time Monitoring - Realtime chatten - Samenwerking tussen meerdere gebruikers - Samenwerkingstools - Scherm delen - Sjabloonbeheer - Toegang en controle op afstand - Transcripten/chatgeschiedenis - Tweewegs audio en video - Verwerking van natuurlijke taal (NLP) - Videochat - Videovergaderen - Voor meerdere talen - Zelfserviceportal ... en 7 meer functies ## Integraties (30 in totaal) - Adobe Commerce - Aircall - HubSpot CRM - Instagram - JIRA Service Management - Jira - Joomla - Klaviyo - Linear - Mailchimp - Make - Pipedrive - PrestaShop - Ringover - Salesforce Platform ... en 15 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Unified communications software](https://www.capterra.nl/directory/31035/unified-communications/software) - [Email software](https://www.capterra.nl/directory/30553/email-management/software) - [Customer communication management software](https://www.capterra.nl/directory/31002/customer-communications-management/software) - [Knowledge Base Software](https://www.capterra.nl/directory/32454/knowledge-base/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1787 reviews) 2. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3439 reviews) 3. [Slack](https://www.capterra.nl/software/135003/slack) — 4.7/5 (24118 reviews) 4. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1724 reviews) 5. [Tidio](https://www.capterra.nl/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Keep it Crispy" — 4.0/5 > **Latisha** | *26 juni 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: The Crisp support team's rapid responsiveness stands out, enhancing my ability to get quick answers. Their efficiency has significantly improved my experience, making it easy to address queries. Moreover, the platform allows for seamless bug reporting and suggesting product enhancements. This feature not only emphasizes their commitment to user experience but also fosters a collaborative environment for ongoing product development. The ability to swiftly report issues and provide feedback demonstrates a customer-centric approach and contributes to an enhanced user journey within the Crisp ecosystem. > > **Minpunten**: The quality of the helpdesk articles section could be enhanced, especially since videos are currently not permitted. Well, they are permitted but its not an easy process. The structure of the overview page for the helpdesk articles could benefit from better organization. Presently, it only allows categorization without the option for filters. E.g. it would be beneficial to have like a Google Sheet overview with filter functions to navigate through the content easily. This addition would greatly facilitate access to information and improve the overall user experience. > > I'm quite pleased with the Crisp platform, although there are a few specific additions that could enhance its relevance for our unique use case. I recognize that these customizations might not apply to all customers and appreciate the platform's versatility. Furthermore, I'd like to give a shoutout to the dedicated support team at Crisp for their outstanding work – keep it up\! 😊 \& congrats on the 10 years anniversary ----- ### "Great tool" — 5.0/5 > **Vincent** | *28 februari 2025* | Evenementenbureaus | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: - Ease of use - Diversity of features - Support > > **Minpunten**: The dashboard can become a bit unwieldy with many conversations, but that's also because we don't spend an adequate amount of time on it. ----- ### "Great Product" — 5.0/5 > **Simon** | *25 maart 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes. > > **Minpunten**: The language detection of the live translation is not always perfect but you can change it manually so no big deal. > > We have a great experience with Crisp. The tool is awesome, the support team very reactive if you need anything. What more can we ask for? ----- ### "Been using crisp for a year" — 4.0/5 > **Lydie** | *20 juni 2025* | Human Resources | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: What I love the most is the UX design and the support availability, the fair pricing too It's very helpful for our team > > **Minpunten**: Some issues with our proxy (Crisp is not shown to every user) - No possibilities to put a form in the "contact us" in the footer of our helpdesk - The stats need more info like first response, users who contact us the most... - No product tour - No banner to announce something to our users > > I would say it's good if you're looking an easy way to manage support tickets thanks to a great UX/UI ----- ### "Thankful for free tier" — 5.0/5 > **Mahesh** | *8 juni 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Free version truly helping early stage product launches. We use it for chat on our website. Its amazing. > > **Minpunten**: Nothing as such that I can add as dislike, maybe they can enable file support in free version. All the best Crisp. > > Amazing experience overall, have been using their chat tool for such a long time. We are planning to go for paid plan soon. ----- Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.nl/software/151292/crisp?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/151292/crisp) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens