Peakon

Opmerkingen: I've found Peakon to be a well-designed, sophisticated yet easy-to-use product, invaluable in managing large teams.

Pluspunten: The core of Peakon is its benchmarking. It captures staff feedback and measures their engagement using questionnaires, then compares its analysis with benchmarked scores based on team size, industry, location etc. It identifies areas of strength and weakness, making recommendations about improvements that can be made. We have used it to uncover morale and motivation issues amongst staff, and to identify strengths we can build upon. I'm very impressed by the level of thought that's gone into its design and development.

Minpunten: It can sometimes be frustrating trying to second-guess the reasoning behind anonymous feedback, but then the anonymity is key to the platform so I guess it's not the software that's at fault.

Opmerkingen: real-time employee engagement/pulse data
Heat map analysis that allows us to get targeted on populations that need attention
automatic assignment of manager access
quick reference tools
benchmarks against the industry
the ability to level-set against certain benchmarks, such as time in position

Pluspunten: The ease of use and roll-out to our management community.
Real-time employee pulse data
Flexibility of the features, from questions, to survey and question frequency and set-up
The on-going developments, enhancements
This is not part of the software- but the support from Peakon has been phenomenal. Quick response time and insightful as they describe what we're looking for and they help us land the vision and execution. During set-up, our account rep was flexible with her time in accommodating our global timezones. When we were assigned a new account rep, there was a warm handover and the service has continued at its high level. Working with the Commercial side on expanding our subscription was also streamlined and without headache. It was straight-forward and our account rep was able to clearly explain the features, benefits and value of the subscription. She was so articulate in pitching the features and benefits, I was able to get an instant approval from our Finance Director.

Minpunten: There isn't anything we don't like. We did ask for a custom one-off survey design, which Peakon was not able to do. However, they asked questions and offered an alternative that more so aligned to our objectives and what we were trying to achieve.

Pluspunten: Conducting employee surveys allows us to obtain crucial feedback to support our employees, working environment and future company strategy. The customer support team always listen to suggestions and the product keeps getting better and better. We are a big fans of Peakon here at Lombard Risk.

Opmerkingen: Ease of use

Pluspunten: The ability to pinpoint areas of the business and what priorities are required by each area. Allowing the managers to own the data.

Minpunten: It would useful if you were able to produce an additional company level group under the schedules element.

Opmerkingen: Real-time insights into engagement/motivation as well as a focus on the subject among the whole team.

Pluspunten: The ease of setup and daily use. I can now constantly follow engagement in (almost) real-time and I can even interact and reply on questions etc.