Peakon

"Peakon - best of the best for engagement"

Pluspunten: Peakon gives you and the entire company amazing visibility of the engagement data it captures. Instead of the information being in one persons hands it gives control to managers of all levels the ability to make change both big and small in their areas based on the feedback gained both from the engagement and eNPS scores but also the comments received.
One of the big things that set Peakon apart from the very beginning was the ability to interact with comments anonymously, to acknowledge, respond, and forward them on enhances the feedback cycle for users.

Minpunten: There are some features that I would like to have, but the team are always very interested in our ideas and will send them off to the development team for discussion.

"Peakon has made a big difference to our staff engagement"

Opmerkingen: Been a real plus for us. Moved from annual survey to this pulse survey and for 2.5 years it went out every 2 weeks with a 95% participation response. We recently moved to monthly as employees finding the repeat of the questions were coming around too frequently. Our participation remains high at 95%

Pluspunten: Easy to use and to implement within the organisation. Lots of support from the team who are always on hand to help.

Minpunten: So many features that it can be difficult to get your head around it unless you use it every day. Need to be trained on analysis and supporting Line Managers in using and interpreting the data as it can be confusing with so much data.

"Recently started using this platform"

Opmerkingen: Ease of use

Pluspunten: The ability to pinpoint areas of the business and what priorities are required by each area. Allowing the managers to own the data.

Minpunten: It would useful if you were able to produce an additional company level group under the schedules element.

"Incredible tool"

Opmerkingen: Extremely positive. Without this product the organisation would have taken a different route which wouldn't have potentially put as much focus on the employees. The assistance I receive, especially from [SENSITIVE CONTENT HIDDEN], is fantastic and I couldn't thank him enough for everything he has done us.

Pluspunten: This system is so easy to use, and gives such a great level of detail. This has helped our line managers take responsibility for the engagement of the teams, and is now spoken about with great positivity.

Minpunten: I would like to see more analytics on usage from line managers, this has begun but I think there can be more. I would also like to see more assistance in how to write employee engagement strategies.

"A serious piece of kit if you care about your team and getting the best from them"

Opmerkingen: I've found Peakon to be a well-designed, sophisticated yet easy-to-use product, invaluable in managing large teams.

Pluspunten: The core of Peakon is its benchmarking. It captures staff feedback and measures their engagement using questionnaires, then compares its analysis with benchmarked scores based on team size, industry, location etc. It identifies areas of strength and weakness, making recommendations about improvements that can be made. We have used it to uncover morale and motivation issues amongst staff, and to identify strengths we can build upon. I'm very impressed by the level of thought that's gone into its design and development.

Minpunten: It can sometimes be frustrating trying to second-guess the reasoning behind anonymous feedback, but then the anonymity is key to the platform so I guess it's not the software that's at fault.