Earth Class Mail

Twelve year user of Earth Class Mail

Pluspunten:

A broad selection of addresses, fast and convenient document scanning, quick check deposits, simple shipping, and package management.

Minpunten:

The user interface feels ten years old. Services are priced at a premium and while the product is very good it falls slightly short of the price point. A more user-friendly app and the website would bring the pricing into line with my expectations.

Great solution to manage the mess of mail (paper) that a small business creates

Opmerkingen: We use ECM extensively to manage the mail that we get running several small consulting and software resale companies. Before ECM getting all of the right paperwork to the right place was a pain. After moving online can now manage our mail from wherever we are. Unlike 'virtual office' packages that we've looked at ECM is focused on one thing: mail. They do a pretty darn good job of it too. No worrying about missing letters, you get simple controls to delete the junk mail and fast scanning on the important stuff. Even when we've had problems customer support is great. We've learned some limitations (don't get a laptop shipped to your ECM address if you need them to forward it on via next day shipment, lithium ion shipping rules apply to them as well) but even when we ran into them it was easy to get ahold of support and they did the best they could to sort the problem quickly and efficiently. Good people, great product. Best solution out there for small companies looking to unburden themselves of paper mail.

Pluspunten:

It is easy to use and has lots of control. Build mail routing rules, scanning rules, setup check deposit, etc.

Minpunten:

The platform is a little older, not as many modern design elements, but it gets the job done and the functionality is great, and on some level I don't need every site I use to look like Facebook.

Unbelievably bad customer service; cost me time, energy, and money

Opmerkingen: I have never dealt with a more incompetent company in my entire life. Every single customer service issue is handled in the worst possible way, they question anything you do, and they are the absolute masters of surprise billing. Avoid, avoid avoid!

Pluspunten:

It's tough to think of anything; it was just very poor all around.

Minpunten:

Customer service was the most incompetent I've experienced across 30 years of business purchasing.

Don't Leave Home Without It!

Opmerkingen: Having lived abroad now for going on 8 years, I just don't know where I'd be without the ECM tentacle to my life back in the States. They forward my favorite products that I can't get overseas and handle the occasional check deposit. Thanks ECM for turning problematic into 'simplematic' for this expat!

Pluspunten:

User friendly menu guided "step by step" system.

Minpunten:

No longer allows me to deposit funds to my ECM account without customer service assistance. Also, shouldn't need customer service to arrange the occasional check deposit. More shipping method options would be nice, but not critical.

I have had multiple accounts over the years, and currently I am an administrator for three addresses

Pluspunten:

The basic premise of the service has been met, which is important for the price point of ECM. I have seen ECM change over the past few years, and I am glad to see the pricing match the service level. There is no substitute for performance.

Minpunten:

I have access to multiple accounts for various clients as well as myself. Quickbooks Online provides a great method for a master account to manage multiple accounts, and it would be beneficial if there was such a functionality for ECM.