Jazva

Great software easy to use

Opmerkingen: Overall great and easy to use

Pluspunten:

Easy look up on orders and existing customers

Minpunten:

If one customer orders more than 50 times when searching for that customer the search engine won't pop up. It will state too many orders and forces us to search more defined and specific

Jazva Review

Opmerkingen: Shoreline Handwerks, LLC is a small business focused on selling a full range of quilting fabrics, quilting notions and supplies. Shoreline has several sales channels including eBay, Amazon, Woo Commerce Web Store and a brick and mortar shop.
A vital link, which Jazva fulfills, is the tracking of inventory related transactions including order consolidation, stock management and order shipment across all sales channels.
In late 2015 Shoreline initiated a contract to develop a Woo Commerce Web Store. At that time, order consolidation and inventory tracking was accomplished by another vendor who committed their software would integrate with all our sales channels. After many failed attempts the vendor admitted that there was no Woo Commerce integration.
Shoreline then undertook a search for a software vendor capable of integrating across its sales channels, which resulted in finding several vendors including Jazva. Much to our surprise no one vendor could provide a complete solution however Jazva did commit to the completion of their product offering to include Woo Commerce.
For Shoreline, the migration from a simplistic product set to a very rich and complete application was challenging but Jazva support met that challenge and we are now enjoying the benefits of that effort.
While the migration was on-going Jazva completed their build out of the Woo Commerce integration and Shoreline does in fact have integration across all its sales channels.
Although Shoreline has yet to use all the functionality of Jazva, the foundation is in place to do so. As Shoreline grows we are sure that Jazva can accommodate that growth with no anticipated issues.

Pluspunten:

Very rich product set. Very good customer/technical support. Cloud based with minimal down time. Very fast transaction response time.

Minpunten:

Report writer not intuitive. Support is on west coast time. No ios based app that can access Jazva functioality.

Good song and dance but huge failure

Opmerkingen: Jazva told me they could give me the world basically. They fell way short on every promise. They refuse to refund you wasted money. Ive been with them for 7 months and i have still not received my full setup. I have hardly received any training on the software after several plee's for it. They have no ability to pull catalog data like i was promised. No API support at all. I can not begin to express how disappointed i am with this company. I had a good rep and they got rid of him when the company is so overwhelmed with work to begin with. It looks like at one time they did pretty good but it appears they have gotten much larger then they can handle. They threw me out to the wolves with the program with nothing setup so they could start charging me the monthly rate when i havent even received the setup that was promised. If you can take one thing from this review it is run in the other direction and take Jazva off your list of possible companies to use.

Pluspunten:

Nothing my experience has been nothing more than a scam.

Minpunten:

Does nothing that they say it will do. Reports are terrible. Kitting is a joke. Inventory management was still not right after 7 months. The employees that they have are so overworked they cant possibly have the time to give you the help you need. Shipping automations are nonexistant. I could go on for days with bad things.

Excellent Inventory Management Software

Opmerkingen: Jazva has allowed us to integrate several different sales channels including our website into one unified system. Using Jazva saved our company huge amount of time and money on inventory maintenance and order fulfillment. The support staff was there every step of the way to assist us in the integration process and help us every way they could.

Pluspunten:

Jazva synchronizes our inventory with our eBay, Amazon and our WooCommerse website automatically whenever a product sells on either one of the platforms. This level of integration allowed us to save tremendous amount of time on fulfilling orders and getting them out on time. One thing I would like to note is the amazing support staff. They work on West Coast time but are one click away on any page inside Jazva for us to reach out to them using the live support button and help with any issues we might run into.

Minpunten:

Lack of documentation on the reporting portion of Jazva. Jazva has a really deep reporting features that will help you see the little details about every order and performance of your company but unfortunately the documentation in their help center is lacking in details on how to maximize the use of said feature.

We Cant Live Without It!

Opmerkingen: Jazva has been great for us. As a small company of under 10 employees, it was advanced enough to handle a company that could easily need 15-20 employees without the system. The cloud/online accessibility for us is major. As a VP of the company I'm always out the office, but I'm always connected to the company. I also am able to bring commerce with our company on the road with Jazva, and no need for external devices. Never know when a sale is possible on the spot, or an inventory check is needed, and i can just pull up the site on my cell phone, log in, and make it happen. But lets talk about what really matters to a smaller, but growing business like ours. THE CUSTOMER SERVICE RELATIONSHIP! We feel we have a partner in Jazva thats big enough to handle our wildest dreams (ok, maybe wildest realities), but also be there for us as a small company growing and learning. The experience feels very custom and tailored to our company. They feel like extended partners of ours, that we might not feel with other companies unless we were spending millions with them. I have no idea where we would be without Jazva, and i honestly do not want to know.