Lucky Orange

BEST app to understand why your customers aren't converting

Pluspunten:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Minpunten:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Very good value and relatively easy for a novice to use

Opmerkingen: Very satisfied and recent updates to the dashboard make it a much nicer visual experience to use.

Pluspunten:

The price was the main reason for choosing the software over other options available. We only need and use it for heat mapping but it can do more for those not using Google platforms for data analysis and AB testing.

Minpunten:

Some of the features require technical knowledge that requires a bit of time to learn.

Overwogen alternatieven: Hotjar

Redenen om over te stappen op Lucky Orange: We trialled Hotjar but Lucky Orange provided better value.

Works as it's meant to

Opmerkingen: The software itself works well, but the integration is not user-friendly.

Pluspunten:

I really like the heatmapping feature, the ability to set up tags to inform when users take specific actions, and reporting.

Minpunten:

We were unable to get the integration code to work, so we cannot view the lucky orange information in our CRM like we thought.

Great website monitoring and UX analysis tool at a great price

Opmerkingen: Easy to deploy, loads of features, great price.

Pluspunten:

Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.

Minpunten:

In the recent update, there was some bugs/lag in screen loading but this is now largely resolved.

Overwogen alternatieven: Hotjar

Redenen om voor Lucky Orange te kiezen: Better product, better price.

Overgestapt van: Hotjar

I love Lucky Orange!

Opmerkingen: Love it!

Pluspunten:

I use LuckyOrange daily to check my traffic and what my users are doing on my marketing site and within our app. Helps me keep a pulse on where traffic is coming from and lets me figure out important metrics like our unique visitor -> trial conversion rate.

Minpunten:

I have a lot of websites that I track so I wish pricing was based on overall traffic number and not how many sites you have. I would use the tool more if sites weren't so limited.