Wat is Lucky Orange?

Waarom converteren mijn bezoekers niet? Maar liefst 99% van je bezoekers zal nooit klanten worden, en Lucky Orange weet waarom. De installatie is snel en duurt slechts een paar seconden, geen codering vereist. Daarnaast is Lucky Orange gebruiksvriendelijk, klaar om out-of-the-box te gaan, en elk abonnement bevat volledige toegang tot al deze functies, waaronder dynamische heatmaps, gebruikersopnames, live chat, enquêtes en peilingen, conversietrechters, realtime dashboard en dagelijkse e-mailrapporten.

Wie gebruikt Lucky Orange?

De software is geschikt voor kleine tot middelgrote bedrijven, tot aan bedrijven van ondernemingsniveau en Fortune 500-bedrijven.

Waar kan Lucky Orange worden geïmplementeerd?

Cloudgebaseerd
On-premise

Over de leverancier

  • Lucky Orange
  • Opgericht in 2012

Ondersteuning voor Lucky Orange

  • Telefonische ondersteuning
  • Chatten

Beschikbaar in deze landen

Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden en nog 224 andere

Talen

Engels

prijzen van Lucky Orange

Beginprijs:

US$ 18,00/maand
  • Ja, heeft een gratis proefversie
  • Ja, heeft een gratis versie

Lucky Orange heeft een gratis versie en biedt een gratis proefperiode. Lucky Orange heeft een betaalde versie vanaf US$ 18,00/maand.

Prijsmodellen vraag een gratis proefversie aan

Over de leverancier

  • Lucky Orange
  • Opgericht in 2012

Ondersteuning voor Lucky Orange

  • Telefonische ondersteuning
  • Chatten

Beschikbaar in deze landen

Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden en nog 224 andere

Talen

Engels

Video's en afbeeldingen van Lucky Orange

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Functies van Lucky Orange

  • A/B-tests
  • API
  • Aanpasbare branding
  • Aanpasbare formulieren
  • Activiteiten volgen
  • Activiteitendashboard
  • Analyse van gebruikersonderzoek
  • Annotaties
  • Autoresponders
  • Beheer van enquêtes/peilingen
  • Beheer van gegevensopslag
  • Bezoekers bijhouden
  • Bijhouden van klantenactiviteit
  • Bruikbaarheidstests
  • Campagneanalytics
  • Campagnebeheer
  • Campaign tracking
  • Chatten/messaging
  • Communicatiebeheer
  • Consumentgericht chatten in realtime
  • Contactendatabase
  • Conversies bijhouden
  • Customer journey mapping
  • Dashboard
  • Doelen stellen en bijhouden
  • Doelgroeptargeting
  • Engagement tracking
  • Enquêtes en feedback
  • Enquêtes opstellen
  • Feedbackbeheer
  • Funnelanalyse
  • Gebeurtenislogboeken
  • Gebruikersinteractie bijhouden
  • Gebruikerstrajecten
  • Gedragsanalyse
  • Gegevens vastleggen en overdragen
  • Gegevensverzameling via meerdere kanalen
  • Gegevensvisualisatie
  • Gegevensvoorbereiding met zelfservice
  • Heatmaps
  • Hover maps
  • Integraties van derden
  • Klantensegmenten
  • Klantgeschiedenis
  • Klantprofielen
  • Klikken bijhouden
  • Leads vastleggen
  • Live chatten
  • Multi-channel attribution
  • Offline formulier
  • Overdrachten en routering
  • Prestatiemeetwaarden
  • ROI-tracking
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime controle
  • Realtime gegevens
  • Samenwerkingstools
  • Schermactiviteit vastleggen
  • Scroll maps
  • Slepen en neerzetten
  • Tijd op site bijhouden
  • Transcripten/chatgeschiedenis
  • Trefwoorden bijhouden
  • Trendanalyse
  • Visualisatie
  • Visuele analyse
  • Volgen van gedrag
  • Voor salesteams/-organisaties
  • Voor websites
  • Waarschuwingen/Meldingen
  • Websiteanalyse
  • Websitebezoekers bijhouden
  • Webverkeerrapportage
  • Zoeken/filteren

Alternatieven voor Lucky Orange

Heatmaps, gebruikersopnames en A/B-testen. 300.000 klanten. Springlevend sinds 2005.
A/B-testtool voor optimalisatie van websites en conversies. Functies omvatten targeting, personalisatie en analyse. Meer informatie over VWO Testing
Feedback- en analysetools die zijn ontworpen om de ervaring van je websitebezoeker te verbeteren. Levert heatmaps, feedbackvragen, enquêtes en nog veel meer.
Analyseplatform waarmee bedrijven van elke omvang het gedrag van gebruikers kunnen volgen, marketinginzichten kunnen verkrijgen en meer.
VWO Insights combineert sessie-opnames, heatmaps, formulieranalyse en meer om probleemgebieden in je bezoekerservaringen te diagnosticeren. Meer informatie over VWO Insights
Platform voor gedragsregistratie van websitegebruikers dat de activiteiten van bezoekers helpt te onthullen door middel van heatmaps, sessieherhalingen, trechters en meer.
FullStory helpt bedrijven hun digitale ervaring op verschillende sites en apps te begrijpen, meten en verbeteren. Meer informatie over FullStory
Het is een geweldige UX-monitoringtool (User Experience) en het is ook een alles-in-één realtime, 24x7, big data platform voor APM (Application Performance Management), BPM (Business Process Management), RUM (Real User Monitoring) en automatisering.
EQUP is een cloudgebaseerd CRM-systeem waarmee je marketing-, verkoop- en factureringsactiviteiten kunt automatiseren. Meer informatie over EQUP

Reviews over Lucky Orange

Gemiddelde score

In totaal
4,7
Gebruiksgemak
4,7
Klantenservice
4,7
Functies
4,7
Waar voor je geld
4,7

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
79%
4
16%
3
4%
2
1%
Raad
Raad
Marketing Director in Jordanië
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

BEST app to understand why your customers aren't converting

5,0 3 jaar geleden

Pluspunten:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Minpunten:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Reactie Lucky Orange

3 jaar geleden

These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way. Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into [email protected], we can also take you through the steps.

Joshua
Administrator, Web Technology / IT Support in VS
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Has helped us offer better support and better track down customer issues

5,0 2 maanden geleden Nieuw

Pluspunten:

The live chat and session recordings have enabled us to better serve our customers. The live chat allows us to answer questions in real time for customers and allows them to complete their order without having to sit on hold trying to connect with us via the phone. It also allows us to better track down issues customers experience.

Minpunten:

The biggest challenges we have had is that sometimes the session recordings do not exactly match what the customer experienced. I am not certain, but I think it may have to do with externally hosted JavaScript files. It would also be helpful if when you are searching for a customer session, more of the data would bring up the session. Sometimes even when I have the city, state, phone number and email address of a customer, I still cannot locate their session recording. This is especially frustrating when I finally find the session and some or all of that information is in the session data, but it still did not come up in the session search results.

Reactie Lucky Orange

vorige maand

Thank you for the review and feedback - I'll pass it along to our engineering team. It's great to hear that you're using Session Recordings to provide even better support to your customers. We're here if you need anything! Cheers - Bradley from Lucky Orange

Stephen
Owner in VS
Muziek, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Lucky Orange is a Critical Tool at a Great Price

3,0 2 maanden geleden Nieuw

Opmerkingen: I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.

Pluspunten:

What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.

Minpunten:

The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.

Reactie Lucky Orange

2 maanden geleden

Thank you for leaving us a review! Using live Session Recordings and Chat to direct your website visitors is a great way to understand where they might have trouble navigating your site. Using a VPN is likely why you are running into problems while viewing Sessions. If you send us an email to [email protected], we can ensure there isn't something else at play. Happy tracking! Cheers - Bradley from Lucky Orange

Zachary
Director in Singapore
Groothandel, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great beginner visitor snapshots software

5,0 2 maanden geleden Nieuw

Opmerkingen: I always use lucky orange whenever i launch a new product or a new ad on a new landing page. It tells me the effectiveness for the customer, what customers want, and why some people don't even buy things on my store. It tells me sometimes what a customer is like as well.

Pluspunten:

It is very easy to check what a customer does, where they glance at, and what pages they go to on my site, and what they interact with.

Minpunten:

I did not use the analytics or heatmap software. I feel that there is not much use as I need to individually look at each snapshot video for me to get the most out of it.

Overwogen alternatieven: Hotjar

Reactie Lucky Orange

2 maanden geleden

Thank you for the 5-star review and all of your positive feedback! It's great to hear that you use Session Recordings to determine the effectiveness of an ad campaign or new product. Please don't hesitate to reach out if there's anything we can help you with! Cheers- Bradley from Lucky Orange

Shaun
Operations Coordinator in Zuid-Afrika
Consumentengoederen, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Haven't seen an orange orange visitor yet :-)

5,0 2 maanden geleden Nieuw

Opmerkingen: Lucky orange allowed us to see pretty much all of the visitor information that was important to us right out of the box. The UI is so intuitive and this really helped us get started without too much trouble figuring out where to find stuff. At some point in time, we needed to export some visitor data but the feature was only available for heatmaps and to our surprise, they announced the feature just a few months later. Overall, we now make data driven decisions efficiently with lucky orange

Pluspunten:

Great and easy to use UI, feature rich out of the box with a wealth of information on website visitors, worth paying for

Minpunten:

Live chat feature doesn't always show on website

Reactie Lucky Orange

2 maanden geleden

Thank you for leaving us a five-star review! Great to hear that you've been making business decisions based on the insights you've gathered from Lucky Orange. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange