Sign In Solutions

Excellent customer service and a company committed to evolving their product

Opmerkingen: I would highly recommend traction guest if you are looking for a guest management program. They have simplified the whole process to make it obtainable for anyone while looking professional and sharp. The staff are knowledge and incredible support. We have never used guest management programs before and we are thrilled with the innovation of Traction Guest.

Pluspunten:

The program is very easy to use for guest and administration. Their tutorials and help links usually can resolve any problem that you may have. If you are still are confused on how to work something in the program, their staff is always readily available via email or a phone call. Our point of contact, Jovito, is always making sure we are doing well and satisfied with TG. He has been extremely helpful and patient with any questions we have and always very friendly. Within the first few months that we have been using TG, staff and guest have praised how efficient and professional it looks. We have seen updates in the program which shows that TG is committed to evolving and becoming better.

Minpunten:

We have been very satisfied from the very beginning implementation stage to now when it is running in full swing. We have had a few badge printing issues but that has nothing to do with TG itself but rather the printer company.

Excellence from start to finished product.

Opmerkingen: I was impressed with everyone on the team. The sales team was very responsive. I dealt with [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] on the Adoptions team was great getting me up and familiar with the platform. And I can't say enough about [SENSITIVE CONTENT HIDDEN] in Support. She is an amazing asset to Traction Guest. She has been incredibly responsive, even during off days and hours, as I worked within a deadline to go live. I couldn't have done it without her support.

Pluspunten:

The platform is easy to navigate and customize with my brand. The product on the user end is clean and efficient. For many of our visitors, our Traction Guest touchless registration is their first interaction with our company. It is a very nice first impression.

Minpunten:

There are some glitches, some more significant than others. I encountered a major one while building my touchless platform. Service couldn't help so I had to start completely from scratch. Not great. There have also been a few hang-ups for our users.

Traction Guest

Pluspunten:

Robust, easy to set up on iPads and Printers. Fully-featured and growing.

Minpunten:

Complex sign-in experiences can become cumbersome to design.

Intuitive system and easy to set-up. Superb customer service!

Pluspunten:

It is very intuitive and relatively easy to set-up. Customer service is superb!

Minpunten:

Even if was easy to set-up the system for our 20+ offices keeping them up to date it possesses some challenges

Great Product!

Opmerkingen: Great experience from implementation to continuous improvement via the customer/technical support team.

Pluspunten:

The ease of administration and support from the Traction Guest Team.

Minpunten:

I don't believe there is anything that I dislike about the software.