Facelift Cloud

Good Service and Datasecurity

Pluspunten:

The customer service is quite good and the datasecurity is one of the best on the market.

Minpunten:

The software has a lot of functions, but sometimes it is too much for a good overview.

Overwogen alternatieven: Hootsuite

Großer Funktionsumfang und super Support

Opmerkingen: Alle Kanäle zentral auf einen Blick organisiert. Mit Hilfe von verschiedenen Teams und deren Rollen ist die Orchestrierung und Koordination verschiedener Standorte/ Tochterunternehmen zentral steuerbar.

Pluspunten:

Das Rechtemanagement ist sehr detailliert aufgestellt, man kann Berechtigungen sehr weit runter brechen. Der Support funktioniert einwandfrei. Über den Chat bekommt man sehr schnell Hilfe und auch größere Probleme sind schnell behoben.

Minpunten:

Teilweise könnte man die Usability noch etwas verbessern. Das Tool ist sehr kostspielig, viele Funktionen kosten extra.

Overwogen alternatieven: AgoraPulse, Brandwatch en Hootsuite

Redenen om voor Facelift Cloud te kiezen: Weiterentwicklung des Tools war nicht gut genug, wir hatten ständig Fehlermeldungen und waren dadurch mehr mit Supportanfragen beschäftigt als im Tool zu arbeiten.

Overgestapt van: dirico.io

Redenen om over te stappen op Facelift Cloud: LinkedIn, Xing und Instagram Schnittstelle vorhanden, Mobile Publishing Funktion, Europäisches Tool, Exzellenter Support, Funktionsumfang

It can be so much better

Opmerkingen: It's one of the best two options one could have at the time being. I appreciate it's stability but it could look, feel and function in a much more modern way.

Pluspunten:

Once you get the structure, it's fairly easy to use. It's stable and straightforward.

Minpunten:

The mobile app isn't too functional, I wish you could post stuff from there too. Also resharing/retweeting posts have to be done manually, which is a main part of content marketing. I wish these could be done inside the Facelift platform. Ideally I would never have to leave Facelift to do anything on social media, but I find myself very often doing so. Some new features from social media websites take too long to get integrated in the platform. You still can't post multiple pictures on Linkedin, or Instagram. There are very strict limits on video/image sizes to be used on platforms. I wish Facelift would auto-size these instead of telling me to squeeze a huge video into 15 MB. The UI is a bit stagnant and too "German". I wish I would have the option to make "Monday" the first day of the calendar. There are too many menus which I feel like could be simplified a lot.

Facelift review by Alnatura

Opmerkingen: We use it mostly as a Publishing and Community Management tool.

Pluspunten:

We do use the Facelift Cloud since our communities are growing rapidly. Facelift is a easy to use and easy to implement Software solution. At Alnatura multiple different Teams are working with Facelift and everyone Needs not more than one to two Hours to start working with the platform.

Minpunten:

There are no real cons About the Software. :)

Good campaign management

Opmerkingen: I'm happy with Facelift Cloud and the customer service they provide.

Pluspunten:

Facelift Cloud has made campaign management within our team a lot easier. The UI is good and was very easy to work with. Facelift Cloud also made good documentation about their product. The software also includes a free trial, which made it possible for me to find out whether the mobile support it gives is any good (and yeah it is alright).

Minpunten:

I haven't used Facelift Cloud for a long time, and within this time I haven't really experienced anything that I dislike.