Wat is Drift?

Drift is een conversationeel marketingplatform. Klanten gebruiken Drift om potentiële klanten een moderne koopervaring te bieden, meer gekwalificeerde leads te genereren en de verkoopcyclus aanzienlijk te versnellen. In tegenstelling tot traditionele marketing- en verkoopsoftware die afhankelijk is van formulieren, koude prospectie en talloze vervolg-e-mails verbindt Drift bedrijven in realtime met websitebezoekers met behulp van bots en artificiële intelligentie.

Ga vandaag nog gratis aan de slag via de website.

Wie gebruikt Drift?

Drift kan ondersteuning bieden aan elk bedrijf of individuele persoon met een website die meer leads wil registreren en in realtime met mensen wil chatten.

Drift Software - 1 Drift Software - 2 Drift Software - 3 Drift Software - 4 Drift Software - 5

Twijfels over Drift?
Vergelijk met een populair alternatief

Drift

4,5 (171)
Drift
Niet beschikbaar in jouw land
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
152
29
4,4 (171)
4,1 (171)
4,4 (171)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
€ 15,00
maand
Gratis versie
Gratis proefversie
161
80
4,6 (2.698)
4,4 (2.698)
4,4 (2.698)
Waarom krijg ik dit te zien?

Andere goede alternatieven voor Drift

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Functies met hoogste beoordeling
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Kalendersynchronisatie
Online reserveren
SAS Customer Intelligence 360
Functies met hoogste beoordeling
Campagneanalytics
Campagneplanning
Conversies bijhouden
Zoho SalesIQ
Functies met hoogste beoordeling
Consumentgericht chatten in realtime
Rapportage en analyse
Transcripten/chatgeschiedenis
Chatfuel
Functies met hoogste beoordeling
Contactendatabase
Rapportage en analyse
Winkelwagen
Qualified
Functies met hoogste beoordeling
Aanpasbare branding
Gestandaardiseerde antwoorden
Proactief chatten
Olark
Functies met hoogste beoordeling
Consumentgericht chatten in realtime
Offline formulier
Transcripten/chatgeschiedenis
Zoho Desk
Functies met hoogste beoordeling
Consumentgericht chatten in realtime
Ticketbeheer
Toegangsopties/machtigingen
LiveChat
Functies met hoogste beoordeling
Consumentgericht chatten in realtime
Live chatten
Mobiele toegang

Reviews over Drift

Gemiddelde score

In totaal
4,5
Gebruiksgemak
4,4
Klantenservice
4,4
Functies
4,4
Waar voor je geld
4,1

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Rob
Rob
Content & SEO Specialist in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Expensive but awesome

5,0 3 jaar geleden

Opmerkingen: With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.

Pluspunten:

With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.

Minpunten:

We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.

Reactie Drift

3 jaar geleden

Hi Rob, Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date. Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you! All the best - Julie Hogan, VP - Customer Experience

Dalton
Program Sales Manager in VS
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Simple setup, solid results

4,0 3 jaar geleden

Opmerkingen: Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.

Pluspunten:

It was easy to setup, and easy to understand with limited knowledge of this type of product. The product will scale with you, meaning, if you are knowledgable about all features, then they are there for you. If you're just looking for a site lead service, it does that really well also, without being overwhelming.

Minpunten:

The other features aren't explained well, and not sure where to look if I wanted them explained. The image that can be placed with the pop-up message is very limited in customization. For example, it cuts the top of the picture off and there's very limited functionality associated with editing it further.

Reactie Drift

3 jaar geleden

Hi Dalton, Thanks so much for taking the time to share your feedback with us. Your feedback on feature explanation is something we 100% agree with, and an area we are working on improving. Appreciate you calling it out. Please let us know how else we can be helpful to you. All the best - Julie Hogan, VP Customer Experience

Georgi
Demand Generation Manager in VK
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Chatbots and Livechat capabilities that will transform the way to use your website

5,0 3 weken geleden Nieuw

Opmerkingen: Phenomenal value from day 1, very user friendly and great for adoption.

Pluspunten:

Incredibly easy to setup, implement and actually start having conversations on your website. Very user friendly UI and bot building + super easy to train users on the platform.

Minpunten:

Some of the ABM functionality and audience building is a bit unintuitive and hidden in parts of the platform that you wouldn't think to look.

Geverifieerde reviewer
CEO in Israël
Geverifieerde LinkedIn-gebruiker
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Drift could be Intercom, but it isn't...

3,0 2 jaar geleden

Opmerkingen: We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform.

Pluspunten:

We use Drift as an in-app messaging platform and it's decent at that. We considered using it for marketing automation, customer engagement and on-boarding, but it doesn't cut it.

Minpunten:

Even as an in-app messaging platform for support, there's room for improvement. A few months ago, they removed the option to "close a conversation" (which is essentially used to close a "support ticket"). For whatever reason, they think that it should be more like Whatsapp with an endless list of conversations that you can "archive". Only conversations sometimes come back (not because of new messages), they are sorted wrong so you may miss conversations with new messages, and you don't always get real time notifications in the mobile app.

Reactie Drift

2 jaar geleden

Hi there, Thank you so much for taking the time to share this. I'm sorry we haven't delivered on what you expected from us. I'm more than happy to chat live and learn more about how we can make your experience better. Feel free to reach out at [email protected] All the best, Julie Hogan, VP - Customer Experience

steffanie
Manager in VS
Entertainment, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to set up - Great for quick chats with customers

5,0 3 maanden geleden

Opmerkingen: In 2020, when our festival was forced to go online, this software saved us. We were able to easily explain schedule changes to customers, answer their questions, and walk them through set up. We continue to use this software, which has cut down on phone calls, and allowed us to more efficiently assist our customers.

Pluspunten:

I really like that we can have private conversations between staff members in order to confirm we are giving up-to-date information. It is also very helpful for us to see the location of the customer in order to better / properly assist them.

Minpunten:

We use the free version of the software and I cannot think of a single issue we have not been able to easily resolve ourselves.

Reactie Drift

2 maanden geleden

Hi Steffanie! ���� Thank you for leaving this awesome review. There are so many positives here from being able to more efficiently help customers to collaborate with team members all in the same tool. ���� Please don't hesitate to reach out if you ever need any help with anything Drift related. My email is [email protected] --Joshua Morgan: Customer Advocacy @ Drift