Wat is Drift?

Drift is een conversationeel marketingplatform. Klanten gebruiken Drift om potentiële klanten een moderne koopervaring te bieden, meer gekwalificeerde leads te genereren en de verkoopcyclus aanzienlijk te versnellen. In tegenstelling tot traditionele marketing- en verkoopsoftware die afhankelijk is van formulieren, koude prospectie en talloze vervolg-e-mails verbindt Drift bedrijven in realtime met websitebezoekers met behulp van bots en artificiële intelligentie.

Ga vandaag nog gratis aan de slag via de website.

Wie gebruikt Drift?

Drift kan ondersteuning bieden aan elk bedrijf of individuele persoon met een website die meer leads wil registreren en in realtime met mensen wil chatten.

Waar kan Drift worden geïmplementeerd?

Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel)

Over de leverancier

  • Drift
  • Gevestigd in Boston, VS
  • Opgericht in 2015
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, Brazilië, Canada, China, Duitsland en nog 5 andere

Talen

Chinees, Deens, Duits, Engels, Fins en nog 14 andere

Over de leverancier

  • Drift
  • Gevestigd in Boston, VS
  • Opgericht in 2015
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, Brazilië, Canada, China, Duitsland en nog 5 andere

Talen

Chinees, Deens, Duits, Engels, Fins en nog 14 andere

Video's en afbeeldingen van Drift

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Nog 6 andere bekijken
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Vergelijk de kosten van Drift met soortgelijke producten

N.v.t
Gratis versie
Gratis proef
US$ 67,00/maand
Gratis versie
Gratis proef
US$ 10,00/maand
Gratis versie
Gratis proef
US$ 15,00/maand
Gratis versie
Gratis proef

Functies van Drift

  • AI/machine learning
  • Aanpasbare branding
  • Aanpasbare sjablonen
  • Aanpasbare velden
  • Abonneebeheer
  • Activiteitendashboard
  • Augmented analytics
  • Autoresponders
  • Beheer van e-mailcampagnes
  • Beheer van enquêtes/peilingen
  • Bestemmingspagina's en webformulieren
  • Bevestigingen/herinneringen
  • Campagnebeheer
  • Chatbot
  • Codevrije ontwikkeling
  • Communicatie via meerdere kanalen
  • Consumentgericht chatten in realtime
  • Contactenbeheer
  • Contactendatabase
  • Dashboard
  • Doelaccountidentificatie
  • Doelgroeptargeting
  • Doorgave menselijke medewerker
  • Drip -campagnes
  • E-mailmarketing
  • Een-op-een berichten
  • Engagement tracking
  • Enquêtes en feedback
  • Geautomatiseerde antwoorden
  • Geautomatiseerde planning
  • Geautomatiseerde routing
  • Gegevens importeren en exporteren
  • Gegevensvisualisatie
  • Geotargeting
  • Integraties van derden
  • Interactie bijhouden
  • Kalendersynchronisatie
  • Klantenondersteuning
  • Klantensegmenten
  • Leaddistributie
  • Leadkwalificatie
  • Leadmeldingen
  • Leads beheren
  • Leads vastleggen
  • Leadsegmentering
  • Lijstbeheer
  • Live chatten
  • Marketing via meerdere kanalen
  • Marketingautomatisering
  • Mobiele toegang
  • Mobiele waarschuwingen
  • Offline formulier
  • Online formulieren
  • Online implementatie
  • Online reserveren
  • Overdrachten en routering
  • Personalisatie
  • Predictieve analyse
  • Priorisering
  • Proactief chatten
  • Proces- en workflowautomatisering
  • Push-meldingen
  • Query-suggesties
  • ROI-tracking
  • Rapportage en analyse
  • Realtime gegevens
  • Realtime gesprekken
  • Samenwerkingstools
  • Segmentering
  • Sjabloonbeheer
  • Spraakherkenning
  • Taaldetectie
  • Tools voor exploratie
  • Transcripten/chatgeschiedenis
  • Verwerking van natuurlijke taal (NLP)
  • Virtuele assistent
  • Voor meerdere talen
  • Voor mkb-bedrijven
  • Voor mobiel geoptimaliseerde e-mails
  • Vooraf geconfigureerde bot
  • WYSIWYG-editor
  • Waarschuwingen/Meldingen
  • Websitebezoekers bijhouden

Alternatieven voor Drift

User.com is een geavanceerd marketing- en verkoopsysteem dat helpt bij het automatiseren van gepersonaliseerde communicatie en het stroomlijnen van bedrijfsprocessen.
EngageBay biedt eenvoudige, betaalbare alles-in-één marketingsoftware om leads te verwerven, betrokken te maken, te onderhouden en af te sluiten. Meer informatie over EngageBay
Hoogwaardige oplossing ontworpen voor effectieve samenwerking, communicatie, sociale netwerken en workflow- en kennisbeheer. Meer informatie over Bitrix24
Populairste marketingplatform voor het MKB! GRATIS marketingdemo
Het platform biedt ondernemingen kosteneffectieve conversationele AI-oplossingen via chat, e-mail en spraak om de interactie met klanten te transformeren.
Zoho CRM biedt organisaties een complete oplossing voor de hele levenscyclus van klantenrelatiebeheer. Meer informatie over Zoho CRM
SAS Customer Intelligence uses analytically driven contextual personalization to help marketers elevate the customer experience.
Met Sales Cloud laat jij je teams beter presteren door verkooprocessen te automatiseren en administratieve taken weg te nemen. Meer informatie over Salesforce Sales Cloud
Volledig uitgerust digitaal marketingplatform voor marketingbureaus
Saphyte leads in technological disruption with its most advanced and innovative features designed to help your business grow.
Smith.ai Live Chat combines live agents & AI to provide 24/7 virtual receptionist service for chats & texts — for all businesses.
Agile CRM is een complete verkoop-, marketing- en servicesuite ontworpen zodat MKB-bedrijven kunnen verkopen zoals de Fortune 500.
Het alles-in-één marketingplatform van Mailchimps helpt kleine bedrijven met slimmere marketing, zodat je sneller kunt groeien.

Reviews over Drift

Gemiddelde score

In totaal
4,5
Gebruiksgemak
4,4
Klantenservice
4,3
Functies
4,3
Waar voor je geld
4,1

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Rob
Rob
Content & SEO Specialist in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Expensive but awesome

5,0 3 jaar geleden

Opmerkingen: With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.

Pluspunten:

With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.

Minpunten:

We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.

Reactie Drift

2 jaar geleden

Hi Rob, Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date. Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you! All the best - Julie Hogan, VP - Customer Experience

Geverifieerde reviewer
Assistant Manager Marketing in India
Geverifieerde LinkedIn-gebruiker
Informatiediensten, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Drift-The new way of conversational marketing!

5,0 vorig jaar

Opmerkingen: Overall I can say we are satisfied with their services. It ultimately filters genuine leads from the universal traffic on the website and that too with high buying intent. Chat bot, Playbooks, Analytics and Integrations are just icing on the cake.

Pluspunten:

-Playbooks- Setting up of chat bot and customizing it based on the page and target market becomes very easy with drift's playbook feature. You can very easily set up chat bot and start receiving genuine leads. -Analytics and Integrations- The deep analysis of the tool always keeps you on your toes and helps in pointing out various scope for improvement. You can also measure the efficiency of your chat agents as well. Also, it provides integration with your marketing CRM as well for lead handling purpose. -Customer Service- You are facing any issue with drift? Do not worry. Customer service is just a chat ping away. They are always attentive and help you proactively

Minpunten:

-Price- This was the main concern while evaluating various chat tools. Drift is follows a premium pricing which might not make it suitable for Small businesses. -No Forms- Drift takes pride on omitting the forms from the chat and enabling their conversational way of marketing. I think, they should make that optional. They should forms as well. -They should also have a feature in which chat transcripts can be emailed as well.

Reactie Drift

vorig jaar

Hi there, Thanks for taking the time to write such a thoughtful review for Drift! It sounds like you're having a great experience on the product and we're thrilled to hear it. We'll absolutely take your feedback into account and hope you continue to provide us feature suggestions in the future. - Sarah Haberman, Senior Customer Advocacy Manager

Geverifieerde reviewer
Owner in Indonesië
Geverifieerde LinkedIn-gebruiker
Internet, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Live Chat Platform that suits my needs.

5,0 vorige maand Nieuw

Opmerkingen: There has been a lot of platform development in recent years.
Newer look and better android app for example. I remember when the Drift android app had quite a lot of bugs, but now many have been fixed.
I am confident in future development and still choose Drift as my primary choice of Live Chat Platform.

Pluspunten:

Live chat and Playbook work well, and widgets are easy to install.

Minpunten:

There are no problems with functionality, but in my opinion, the customization options are still not enough. I would like more widget customization options, such as the ability to add a background image to the Live Chat widget.

Reactie Drift

4 weken geleden

Thank you for the feedback! Love that you're having a positive experience using Drift. I would highly recommend reaching out to your CSM about more customization options so that they can relay this information to the product team.

Geverifieerde reviewer
CEO in Israël
Geverifieerde LinkedIn-gebruiker
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Drift could be Intercom, but it isn't...

3,0 2 jaar geleden

Opmerkingen: We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform.

Pluspunten:

We use Drift as an in-app messaging platform and it's decent at that. We considered using it for marketing automation, customer engagement and on-boarding, but it doesn't cut it.

Minpunten:

Even as an in-app messaging platform for support, there's room for improvement. A few months ago, they removed the option to "close a conversation" (which is essentially used to close a "support ticket"). For whatever reason, they think that it should be more like Whatsapp with an endless list of conversations that you can "archive". Only conversations sometimes come back (not because of new messages), they are sorted wrong so you may miss conversations with new messages, and you don't always get real time notifications in the mobile app.

Reactie Drift

2 jaar geleden

Hi there, Thank you so much for taking the time to share this. I'm sorry we haven't delivered on what you expected from us. I'm more than happy to chat live and learn more about how we can make your experience better. Feel free to reach out at [email protected] All the best, Julie Hogan, VP - Customer Experience

Mark
Mark
Head of Marketing in Australië
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

I use the free version for my consultancy

4,0 4 maanden geleden

Opmerkingen: I have a side-hustle consultancy, and needed a way for my website visitors to get in touch. This was a really simple, free solution.

Pluspunten:

Really simple setup, haven't had to touch a thing since implementing it.

Minpunten:

Having to switch between the app and the browser for different functionality - either have it all in app or dont.

Reactie Drift

3 maanden geleden

Hi Mark, glad to hear you got Drift up and running without a hitch. Appreciate your feedback on our app vs. browser functionality I'll make sure this gets in the right hands. Thanks for your review! - Sarah Haberman, Senior Customer Marketing Manager