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Wat is Drift?

Drift is een conversationeel marketingplatform. Klanten gebruiken Drift om potentiële klanten een moderne koopervaring te bieden, meer gekwalificeerde leads te genereren en de verkoopcyclus aanzienlijk te versnellen. In tegenstelling tot traditionele marketing- en verkoopsoftware die afhankelijk is van formulieren, koude prospectie en talloze vervolg-e-mails verbindt Drift bedrijven in realtime met websitebezoekers met behulp van bots en artificiële intelligentie.

Ga vandaag nog gratis aan de slag via de website.

Wie gebruikt Drift?

Drift kan ondersteuning bieden aan elk bedrijf of individuele persoon met een website die meer leads wil registreren en in realtime met mensen wil chatten.

Drift Software - 1
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Drift Software - 5

Twijfels over Drift? Vergelijk met een populair alternatief

Drift

Drift

4,5 (197)
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
154
29
4,4 (197)
4,1 (197)
4,4 (197)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
€ 14,00
maand
Gratis versie
Gratis proefversie
168
80
4,5 (2.949)
4,4 (2.949)
4,4 (2.949)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor Drift

Freshchat
Functies met hoogste score
Consumentgericht chatten in realtime
Mobiele toegang
Transcripten/chatgeschiedenis
Pipedrive
Functies met hoogste score
Beheer van verkooppipeline
Contactenbeheer
Leads beheren
Intercom
Functies met hoogste score
Chatten/messaging
Consumentgericht chatten in realtime
Live chatten
Medallia Concierge
Functies met hoogste score
Live chatten
Prestatiemeetwaarden
Rapportage en analyse
Olark
Functies met hoogste score
Consumentgericht chatten in realtime
Offline formulier
Transcripten/chatgeschiedenis
Keap
Functies met hoogste score
Beheer van e-mailcampagnes
Bevestigingen/herinneringen
Marketingautomatisering
Zoho SalesIQ
Functies met hoogste score
Chatten/messaging
Consumentgericht chatten in realtime
Transcripten/chatgeschiedenis
Zendesk Suite
Functies met hoogste score
Beheer van supporttickets
Consumentgericht chatten in realtime
Ticketbeheer
Wufoo
Functies met hoogste score
Enquêtes opstellen
Formulieren maken en ontwerpen
Rapportage en analyse

Reviews over Drift

Gemiddelde score

In totaal
4,5
Gebruiksgemak
4,4
Klantenservice
4,4
Functies
4,3
Prijs-kwaliteitverhouding
4,1

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Rob
Rob
Content & SEO Specialist in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Expensive but awesome

5,0 4 jaar geleden

Opmerkingen: With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.

Pluspunten:

With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.

Minpunten:

We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.

Reactie Drift

4 jaar geleden

Hi Rob, Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date. Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you! All the best - Julie Hogan, VP - Customer Experience

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Informatiediensten, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Drift-The new way of conversational marketing!

5,0 3 jaar geleden

Opmerkingen: Overall I can say we are satisfied with their services. It ultimately filters genuine leads from the universal traffic on the website and that too with high buying intent. Chat bot, Playbooks, Analytics and Integrations are just icing on the cake.

Pluspunten:

-Playbooks- Setting up of chat bot and customizing it based on the page and target market becomes very easy with drift's playbook feature. You can very easily set up chat bot and start receiving genuine leads. -Analytics and Integrations- The deep analysis of the tool always keeps you on your toes and helps in pointing out various scope for improvement. You can also measure the efficiency of your chat agents as well. Also, it provides integration with your marketing CRM as well for lead handling purpose. -Customer Service- You are facing any issue with drift? Do not worry. Customer service is just a chat ping away. They are always attentive and help you proactively

Minpunten:

-Price- This was the main concern while evaluating various chat tools. Drift is follows a premium pricing which might not make it suitable for Small businesses. -No Forms- Drift takes pride on omitting the forms from the chat and enabling their conversational way of marketing. I think, they should make that optional. They should forms as well. -They should also have a feature in which chat transcripts can be emailed as well.

Reactie Drift

3 jaar geleden

Hi there, Thanks for taking the time to write such a thoughtful review for Drift! It sounds like you're having a great experience on the product and we're thrilled to hear it. We'll absolutely take your feedback into account and hope you continue to provide us feature suggestions in the future. - Sarah Haberman, Senior Customer Advocacy Manager

Marco
IT Expert in VS
Consumentendiensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Drift is a Sensational Marketing Automation Solution

5,0 2 weken geleden Nieuw

Pluspunten:

The reliability of Drift has been making it a top and reliable solution. I like the efficiency of this marketing automation software.

Minpunten:

This marketing automation tool works so well for us. No cons for Drift.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Drift could be Intercom, but it isn't...

3,0 3 jaar geleden

Opmerkingen: We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform.

Pluspunten:

We use Drift as an in-app messaging platform and it's decent at that. We considered using it for marketing automation, customer engagement and on-boarding, but it doesn't cut it.

Minpunten:

Even as an in-app messaging platform for support, there's room for improvement. A few months ago, they removed the option to "close a conversation" (which is essentially used to close a "support ticket"). For whatever reason, they think that it should be more like Whatsapp with an endless list of conversations that you can "archive". Only conversations sometimes come back (not because of new messages), they are sorted wrong so you may miss conversations with new messages, and you don't always get real time notifications in the mobile app.

Reactie Drift

3 jaar geleden

Hi there, Thank you so much for taking the time to share this. I'm sorry we haven't delivered on what you expected from us. I'm more than happy to chat live and learn more about how we can make your experience better. Feel free to reach out at [email protected]. All the best, Julie Hogan, VP - Customer Experience

Jessica
IT Specialist in VS
Bouw, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Gets the Job Done

4,0 4 maanden geleden

Opmerkingen: Over the experience has been middle of the line. We have been considering other applications due to Drift being pretty expensive for what it offers. There are other applications out there that offer a lot more functionality in the chat flow.

Pluspunten:

I really like that is it easy to navigate. There are not a lot of places you need to go looking around to figure out what you need to do in order to change or update the flow of something.

Minpunten:

Their customer support is not great. They do not really offer any assistance when it comes to setup, or help with any of the technical processes or procedures. When we first started using this application we were unfamiliar with the targeting, and it would have been beneficial to have someone assist us with that.