TeamUp

Great scheduling software solution

Pluspunten:

We use this on a daily basis in 7 locations to schedule our patients, schedule our drivers' routes, and track the foot traffic into our stores.

Minpunten:

Only able to have 8 calendars. We have been able to make it work but we would have liked 10-12 caledars available to view on one screen.

Can’t recommend it more

Opmerkingen: Really good. Really pleased I moved over from Virtuagym. The customer service is exceptional and the price is really competitive too for a great product.

Pluspunten:

It’s just really easy to use and intuitive. It feels like it has been designed by a fitness professional who actually uses it

Minpunten:

Nothing yet. It would be nice if I could have a separate calendar for staff to add their availability for the month ahead so I could know who is free to work which session and then allocate them

Used to be ok for the money you pay

Opmerkingen: As always promised the world and under delivered hard. Migration process was super bumpy and a lot went wrong. Promised to keep pricing stable and increased by 20% after one year to be increased further. Constant excuses for mistakes and glitches. Lots of glitches.

Pluspunten:

It was inexpensive but they constantly make useless updates, their app is soooooo bad

Minpunten:

No app for teachers! Custom app lacks basic functionsIncrease rates and prices without notifying you. So you have to check; it gets justified with new features which are just bug fixes really. NO support on weekends! Team is very slow to respond to issues

great, easy to use but a couple quirks means it doesn't get 5 stars

Opmerkingen: Great, but expensive for my size of business.

Pluspunten:

It's to use, easy to add new classes, new teachers and easy to change things once live. Nice new dashboard. nice links directly to classes, courses, memberships. nice marketing tools

Minpunten:

A customer can't bring a guest without having creating a new customer account for their guest. Been told many time this is frustrating for customers. Desktop is better than the app. the app often gets suck when doing anything with dates, adding / changing times. Customer service response times has slowed down, but when there is a response the help is always excellent

Would not use any other booking system.

Opmerkingen: Freed up so much admin time, tons of automation, personal notifications and our clients find it easy to use. We are really happy with it. A great system run by really lovely people.

Pluspunten:

As a studio owner of 25 years and seen staggering changes in how we run our business in all that time I am delighted to be leaving this review. Having been with Mindbody and got thoroughly fed up with constant price hikes I looked around for an alternative. We moved to Teamup in 2016 and have been with them since. The easiest switch from Mindbody to them - mainly because they have done it so often, it was seamless. Most of all its the team behind Teamup that makes this an easy decision. They have the same values of looking after their clients as we do. You don't run a studio and retain clients for years as we have managed for this long without a lot of input into client retention. Lots of great flexibility and easy to use.

Minpunten:

There are always things that can be improved and we have the chance to comment on a wish list that others can see too and if's its a good idea or a great improvement, they make it happen.