---
description: Ontdek de plus- en minpunten van Aceyus en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Aceyus - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Callcenter software](/directory/30007/call-center/software) > [Aceyus](/software/150303/aceyus)

# Aceyus

Canonical: https://www.capterra.nl/software/150303/aceyus

> Met multi-channel rapportage, klantreizen en aangepaste dashboards stelt Aceyus bedrijven in staat om de klantervaring te verbeteren.
> 
> Oordeel: score van **5.0/5** door 3 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt Aceyus?

Elk contactcenter dat een beter inzicht wil in de ervaringen van klanten en agenten zal waarde vinden in de producten. Specifieke klantvereisten worden beoordeeld en uitgebreide, op maat gemaakte oplossingen worden gecreëerd.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **5.0/5** | 3 Reviews |
| Gebruiksgemak | 3.7/5 | Gebaseerd op alle reviews |
| Klantenondersteuning |  | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding |  | Gebaseerd op alle reviews |
| Functies | 4.0/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Aceyus
- **Locatie**: Charlotte, VS
- **Opgericht**: 2002

## Commerciële context

- **Beginprijs**: US$ 100.000,00
- **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Engels
- **Beschikbare landen**: Verenigde Staten

## Functies

- API
- Aanpasbaar dashboard
- Aanpasbare rapporten
- Activiteitendashboard
- CRM
- CTI (Computer Telephony Integration)
- Controle van oproepen
- Dashboard
- Dashboards maken
- Gegevens importeren en exporteren
- Gegevens vastleggen en overdragen
- IVR
- Oproepen routeren
- Oproepregistratie
- Rapportage en analyse
- Rapportage en statistieken
- Real-Time Analytics
- Real-Time Data
- Trendanalyse
- Wachtrijbeheer
- Zoeken/filteren

## Integraties (2 in totaal)

- Avaya Experience Platform
- Five9

## Ondersteuningsopties

- Telefonische ondersteuning

## Categorie

- [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software)

## Gerelateerde categorieën

- [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software)
- [Datavisualisatie software](https://www.capterra.nl/directory/30696/data-visualization/software)
- [Contactcenter software](https://www.capterra.nl/directory/32035/contact-center/software)

## Alternatieven

1. [DialedIn CCaaS](https://www.capterra.nl/software/29589/callcenternow) — 4.8/5 (314 reviews)
2. [Dialpad](https://www.capterra.nl/software/190976/dialpad-sell) — 4.2/5 (562 reviews)
3. [CTM](https://www.capterra.nl/software/152004/call-tracking-software) — 4.6/5 (150 reviews)
4. [CloudTalk](https://www.capterra.nl/software/182004/cloudtalk) — 4.4/5 (268 reviews)
5. [RingCX](https://www.capterra.nl/software/154951/ringcentral-contact-center) — 4.2/5 (253 reviews)

## Reviews

### "Inspect what you expect." — 5.0/5

> **Enrique** | *31 juli 2019* | Consumentendiensten | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: Real time agents status. Capacity to configure color coded for easier visibility. Can monitor up to 300 agents at the same time. Reporting directly to Excel by just a couple clicks. Daily, weekly and monthly reporting made easy. Can set up for automatic reporting direct to your email.
> 
> **Minpunten**: It does take a lot of load on my computer. I usually set up a different computer to have just aceyus open otherwise I am unable to work freely.
> 
> Good. Really good. We are able to monitor all the agents real time.

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### "Best Call Center Solution so far" — 5.0/5

> **Geverifieerde reviewer** | *9 februari 2021* | Computerhardware | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: The opportunity to track the queue, check the availability of people, what are their actual status, create traces to specific people to improve workflow behaviors, but most importantly, the opportunity to get a report for all of that to do an analytical work and take specific decisions to improve processes.
> 
> **Minpunten**: I like the least the difficult to learn and handling the too.  It is difficult to handle at first without a proper training due the many options it can gives you, also different options that you don't know what is that for until you ask to the support team of this tool.
> 
> Although in my opinion it's difficult to learn at first, after you get use to this tool, this software facilitate the work and automatize many things.  It helps me a lot in my daily work to track the workflow and status of everyone, it is a extremely stable and reliable tool

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### "Complicated at first" — 5.0/5

> **Geverifieerde reviewer** | *17 juni 2019* | Telecommunicatie | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: For my company it helps me to have all data in one hand.. I can actually sport real time reports every hour and I can see previous day performance( call center industry)  and info is very accurate
> 
> **Minpunten**: At the beginning it keep crashing and logging me out and sometimes you have to re - enter your user and password several times.... And sometimes it has a performance delay of 15 to 20 minutes
> 
> First time I didn't like it but then once you know how to move all features it's more than useful

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/150303/aceyus)

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