Benchmark Gensuite EHS

Provides comprehensive visibility across a geographically challenging portfolio.

Pluspunten:

As a fast-growing company with multiple sites, Gensuite enables us to see critical EHS data from afar. The best thing about Gensuite is that it is user-friendly for our team, encouraging accurate reporting and data from our front line users through intuitive interfaces. We receive great data from Gensuite, and to me, that's what matters most in EHS software.

Minpunten:

One of the challenges we face using Gensuite is that we have to operate as a third-party contractor for another company that uses Gensuite requiring us to input data separately between both instances. To overcome this challenge, I suggest offering flexible EHS data integrations when operating as a third-party contractor.

This is the best platform overall for features, functionality, and value.

Opmerkingen: Overall, this software makes managing EHS easier, and I have used other symptoms where I wanted to pull my hair out. Benchmark is the best. It's not the cheapest, but neither is it the most expensive. This is the best platform overall for features, functionality, and value.

Pluspunten:

The software is intuitive, easy to use, and when I introduced it to Supervisors for use, even they agreed and love it!

Minpunten:

Love the software - it's too bad HR Integration and Single Sign On are add-ons.

Powerful, but inflexible

Opmerkingen: The biggest complaint I hear from NBCU users is that Gensuite does not provide consistent and reliable data or perform as expected.

Gensuite has the ability to manage a huge volume of data, and makes it possible to extract and analyze that data. Having said that, I often hear from users that the software is not very user friendly, and many employees frequently struggle with it. There are many features that you think the application would provide'that are just are not there. My company has spent thousands on custom programming with Gensuite, and then had to spend thousands more to try to get it to perform in a manner that is useable to the field workers. I am speaking specifically of the Mobile products. NBCU has spent over $100,000 so field personnel can conduct inspections while in the field'.so far these products have not worked in a consistent manner. This is frustrating to many workers that after struggling to get the apps to work, now refuse to use the mobile apps at all. Gensuite is a good basic system, but many features that you think the application would provide just are not there.

Many at my company really just want the applications to 'work', they sometimes feel too much time and effort is made on reformatting the pages to make them look pretty, when these users just want consistency and easy functionality. Many of our users are infrequent users of Gensuite, so when you change things for the sake of change it is disconcerting to these users.

Here's what I hear most: ' Metrics run from different reporting areas in Gensuite do not match
' Mobile applications not working together
' Offline not working
' Bar and QR codes do not work
' Why is Gensuite re-formatting pages again?
' Why do we have to 'pay' to get 'basic functionality?'
' Why does it take so long for things to be addressed or fixed?......then to hear Gensuite agrees it is an issue, and often the solution is a proposal or the issue is pushed to the forgotten land of Gensuite roadmap. Overall we are now unhappy with Gensuite and the reliability of the data, responsiveness to concerns, and functionality. Some of the tools are large and require a fair amount of customization to be useful which can be difficult at times and as a result we will start looking at alternative systems (even though we would prefer not to) if these issues are not rectified quickly.

Love Benchmark

Opmerkingen: Once integrated across the organization, all incidents and corrective actions will be entered into the system. I currently keep all the information on an excel spreadsheet and I have zero visibility into the status of corrective actions.

Pluspunten:

Action Tracking System – It holds everyone accountable and escalates to ensure everything gets done. The ability to customize the system.Looking forward to purchasing and utilizing other modules.

Minpunten:

I would love to see the ability to see Benchmark and TapRoot to talk to each other for Root Cause Analysis or another tool that can help with configuring for root cause analysis.

Excellent solution for our needs

Opmerkingen: Gensuite customer service has been excellent. Our account representatives are very responsive.

Pluspunten:

The software is designed for its intended use so they have already considered elements that I could never have imagined. It works extremely well for its purpose.

Minpunten:

Doing mass uploads via Excel workbooks requires certain security settings that our company's I.T. environment cannot handle. I had to upload from my personal computer.