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Take Control
Wat is Take Control?
Solarwinds Take Control (voorheen SolarWinds MSP Anywhere) biedt software voor ondersteuning op afstand om je IT-bedrijf te helpen slagen – tegen een betaalbare prijs. SolarWinds Take Control is ontworpen om IT-serviceproviders van elke omvang te helpen meer klanten te ondersteunen via intuïtieve, snelle ondersteuning op afstand. Take Control biedt toegang tot diepgaande diagnoseapparatuur vanaf één dashboard en maakt binnen enkele seconden verbinding met apparaten. Het is ontworpen om aan te sluiten op de werkstromen van je technici en het budget van je bedrijf.
Wie gebruikt Take Control?
Kleine tot middelgrote IT-serviceproviders en MSP's die uitstekende klantenservice willen bieden.
Twijfels over Take Control?
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Reviews over Take Control
Quality service at a great price for small businesses
Opmerkingen: Never had any real issues with the software. Support team has been very good about getting back to us in a timely fashion
Pluspunten:
Where some other applications have issues on both PC and Mac, Take Control is a great example of how well the software can operate with both systems. The console is easy to use and also offers a USB loaded version of it to take on the go. Having the subscription cover per technician and not per node allows a small team to be extremely versatile at the flat monthly rates
Minpunten:
No rebranding available. Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem
Eerder overwogen alternatieven:
Good Product as a Complment to Solarwinds N-Central
Opmerkingen: Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.
Pluspunten:
Take Control standalone is a good compliment to N-Central. This product is integrated into N-Central, but that versions lacks ad hoc connections for systems tht are not already added to the system. Using Take Control stand alone lets start connections for users on machines that are not already in Solarwinds N-Central.
Minpunten:
The fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. his functionality really should be integrated into N-Central.
Not user friendly
Opmerkingen: None at all
Pluspunten:
The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.
Minpunten:
This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.
Eerder overwogen alternatieven:
Great for remote management
Opmerkingen: I use this every single day and I have very little complaints about it
Pluspunten:
I love the take control feature. It makes it very easy to work with clients and assist remotely. It is also very useful for working and connecting to my machine remotely
Minpunten:
Takes a bit to connect to the workstation even after the workstation has been turned on
Eerder overwogen alternatieven:
Take Control: Just Works
Opmerkingen: Awesome. Love it.
Pluspunten:
It just works. Fast connections. Tons of features, built in multi-pane file transfer w/ multi-queue, pause and resume functionality. Automatic reconnect Lightweight integrated chat, system shell, information, full audit trail.
Minpunten:
It's hard to find a glaring Con with Take Control. ~2-5% of installations occasionally have an issue (integrated NCentral version of TC), however I have never seen a simple quick reinstall fail to fix any of those issues.
