Wie gebruikt Kangaroo Rewards?

Dit loyaliteitsplatform is perfect voor elk bedrijf van elke omvang en in elke sector. Klanten variëren van één locatie tot franchises met meerdere winkels in meer dan 15 sectoren over de hele wereld.

Wat is Kangaroo Rewards?

Maximaliseer je verkoop en je klantenbinding met Kangaroo Rewards. De robuuste oplossing voor loyaliteitsmarketing van Kangaroo kan volledig worden aangepast om klanten betrokken te maken via gepersonaliseerde aanbiedingen en beloningen, geautomatiseerde marketing, digitale cadeaubonnen, een merkeigen app en een aangepaste omnichannel-ervaring. Kangaroo Rewards biedt diepgaande rapportage om je programma te volgen en aan te passen op basis van klantgedrag en trends.

Kangaroo Rewards - Details

Kangaroo Rewards

http://www.kangaroorewards.com

Opgericht in 2013

Kangaroo Rewards - Prijsoverzicht

Kangaroo Rewards heeft geen gratis versie en biedt geen gratis proefperiode.

Kangaroo Rewards-video
-thumb
-thumb
-thumb
-thumb
-thumb

Gratis versie

Nee

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Kangaroo Rewards

  • Analyse
  • Communicatiebeheer
  • Communitybeheer
  • Contentsyndicatie
  • Gamification
  • Live chatten
  • Opzeggingenbeheer
  • Verzamelen van feedback
  • Video-inhoud

Bekijk de volledige lijst van Customer engagement software

  • Analyse
  • Beheer van enquêtes/peilingen
  • Beheer van negatieve feedback
  • Dashboard
  • Gegevensverzameling via meerdere kanalen
  • Kennisbeheer
  • Klantensegmenten
  • Predictieve analyse
  • Sentimentanalyse
  • Tekstanalyse

Bekijk de volledige lijst van Customer experience software

  • Activiteiten volgen
  • Beheer van cadeaubonnen
  • Bonusbeheer
  • CRM
  • Klantenkaarten
  • Ledenportal
  • Lidmaatschapsbeheer
  • Loyaliteitsprogramma
  • Referenties bijhouden

Bekijk de volledige lijst van Customer loyalty software

  • Badgebeheer
  • Beheer van wedstrijden
  • Bonusbeheer
  • Doelen stellen en bijhouden
  • Feedbackbeheer
  • Leaderboards/Activiteiten bijhouden
  • Prestatiemeetwaarden
  • Samenwerkingstools
  • Voor callcenters
  • Voor het aannemen van personeel
  • Voor het onderwijs
  • Voor ontwikkelaars
  • Voor verkoop

Bekijk de volledige lijst van Gamification software

  • Bijhouden van klantenactiviteit
  • Bonusbeheer
  • CRM
  • Klantenkaartensysteem
  • Kortingsbeheer
  • Ledenportal
  • Lidmaatschapsbeheer
  • Loyaliteitsprogramma zonder kaart
  • Referenties bijhouden
  • Systeem van cadeaubonnen

Bekijk de volledige lijst van Loyaliteitsprogramma software voor kleine bedrijven

  • Catalogusbeheer
  • E-mailmarketing
  • Kanaalbeheer
  • Klantenaccounts
  • Loyaliteitsprogramma
  • M-commerce
  • Orderbeheer
  • Productconfigurator
  • Promotiebeheer
  • Retourbeheer
  • SEO-beheer
  • Voorraadbeheer
  • Winkelwagen

Bekijk de volledige lijst van Webshop software voor kleine bedrijven

Kangaroo Rewards alternatieven

Meer alternatieven voor Kangaroo Rewards

Reviews van Kangaroo Rewards

5 van 46 reviews worden weergegeven

In totaal
4,5/5
Gebruiksgemak
4,4/5
Klantenservice
4,6/5
Functies
4,5/5
Waar voor je geld
4,2/5
Amanda josalene W.
Fragrances
Detailhandel, 13-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 11-3-2019

"Helped to reward my repeat customers :)"

Opmerkingen: Overall, Kangaroo has proved a success for myself and my business, and my customers are very satisfied that I am now able to give them a loyalty rewards program.

Pluspunten: I run a small scale business but we have fantastic profits and a lot of repeat customers, and Kangaroo was able to help me develop my own rewards program for my loyal & dedicated customers/clients. Kangaroo was very easy to learn and to navigate, which reduced the time it took to be able to achieve the rewards system that I wanted to great. When you're running a business with a close-knit team but have high production demands, time is very important, and I praise Kangaroo for helping me develop my rewards system without forcing me into spending too much time trying to learn how to navigate the software.

Minpunten: I don't have any cons; I still use Kangaroo on my site!

Antwoord van de leverancier

van Kangaroo Rewards op 12-3-2019

Hello Amanda,
Thank you for the 5 star review! We're delighted to hear that our loyalty software has been easy to implement and instrumental in the growth of your company. We appreciate your feedback and look forward to servicing your loyalty needs for years to come!

Warm Regards,
Valerie - Kangaroo Rewards

  • Bron van de reviewer 
  • Beoordeeld op 11-3-2019
Zondre W.
General Manager
Detailhandel, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    2/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Beoordeeld op 31-12-2019

"Best option for Lightspeed"

Pluspunten: The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience. The basic features, such as tracking customer purchase history in analytics and being able to send offers to all of the customers, works at least as well as other loyalty programs.

Minpunten: A lot of the additional features promised, such as being able to do targeted campaigns based on purchase history and promotions based on category, don't work as promised. The software doesn't capture the information necessary to do targeted campaigns. And, when you try to do a promotion based on a category, you can't select the category from Lightspeed. You have to tag all of the products, which is a lot of extra work.

Antwoord van de leverancier

van Kangaroo Rewards op 7-1-2020

Hello Zondre,
Thank you for taking the time to review our software. We were surprised to see that you're experiencing issues with targeted marketing. We pride ourselves on our comprehensive integration with Lightspeed POS and the granular targeting and customer segmentation capabilities Your review has been forwarded to our support team who will reach out shortly to address your pain points. Thank you once again for choosing Kangaroo Rewards to power your loyalty program. We appreciate your business.

Best Regards,
Team Kangaroo

  • Bron van de reviewer 
  • Beoordeeld op 31-12-2019
Tim N.
president
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    6/10
  • Bron van de reviewer 
  • Beoordeeld op 22-12-2019

"good product"

Opmerkingen: fairly good prdouct

Pluspunten: nice simple product to use ... nice to be able to provide customers with rewards ...

Minpunten: missing some features that another product had ... need to be able to let people know when they have a discount ...

Antwoord van de leverancier

van Kangaroo Rewards op 7-1-2020

Hello Tim,
Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business.

Best Regards,
Team Kangaroo

  • Bron van de reviewer 
  • Beoordeeld op 22-12-2019
Andre L.
Owner
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 18-12-2019

"A Rewards System that Grows with Your Business"

Opmerkingen: Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.

Pluspunten: I love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!

Minpunten: My major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.

Antwoord van de leverancier

van Kangaroo Rewards op 7-1-2020

Hello Andre,
Thank you for the glowing review! It was a pleasure meeting you at the conference and we're thrilled that our software is helping to contribute to the success of your business! Thank you for your ongoing support and fidelity, we appreciate your business.

Warm Regards,
Team Kangaroo

  • Bron van de reviewer 
  • Beoordeeld op 18-12-2019
Joshua L.
Owner
Restaurants, 13-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 21-1-2020

"The Loyalty Program we were looking for"

Opmerkingen: We did everything manually which meant a lot of customers slipped through the cracks. Kangaroo allows us to properly reward our customers and makes that process very streamlined. Another very important aspect fo Kangaroo was that they were willing to work with us although we are a small operation in Belize.

Pluspunten: Firstly it linked with our POS which was a big plus for us and although this has nothing to do with the actual program, the customer attention for onboarding and setup was great. There are so many options for how guests can be rewarded that you almost get lost, but this allows you to specialize days, weeks, a certain time and so forth allowing for a very customizable service.

Minpunten: My biggest concern is the sign-in page for the customer. It is a little too basic for my liking and doesn't properly resize for the screen used. I wish it looked more like a web app that a webpage.

Antwoord van de leverancier

van Kangaroo Rewards op 29-1-2020

Hello Joshua,
Thank you for the 5 Star review! We're delighted that our loyalty software is exactly what you were looking for to help you meet your business's goals and that our support team's attentiveness is appreciated. We like to practice what we preach and work hard to create an exceptional customer experience. Your comments regarding the sign-in page will be reviewed by our development team and a member of our support team will reach out shortly. Thanks again for choosing Kangaroo Rewards to power your loyalty program.

Best,
Team Kangaroo

  • Bron van de reviewer 
  • Beoordeeld op 21-1-2020