Gainsight CS

Wat is Gainsight CS?

Dit krachtige platform is speciaal ontwikkeld om disparate klantengegevens uit meerdere bronnen om te zetten in inzichten en acties die meetbare bedrijfsresultaten voor jouw klanten genereren.

De toepassingen van Gainsight helpen je om de resultaten van je klanten programmatisch te verbeteren over al je klantensegmenten. De toepassingen bestaan uit inzichten, feedback, samenwerking, betrokkenheid en resultaten.

Gainsight CS - Details

Gainsight

http://www.gainsight.com/

Opgericht in 2009

Gainsight CS-video
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Gainsight CS - prijsoverzicht

Gainsight CS heeft geen gratis versie en biedt geen gratis proefperiode.


Gratis versie

Nee

Gratis proef

Nee

Gainsight CS - implementatie en ondersteuning

Ondersteuning

  • Kantooruren
  • Online

Implementatie

  • Cloud, SaaS, Web

Training

  • Persoonlijk
  • Live online
  • Webinars
  • Documentatie

Functies van Gainsight CS

  • Bonusprogramma
  • Campagnebehee
  • Communicatiebeheer
  • Communitybeheer
  • Gamification
  • Maatschappelijke betrokkenheid
  • Pleitbezorging
  • Rapportage en analyse
  • Referentiebeheer
  • Referenties bijhouden

Bekijk de volledige lijst van Customer advocacy software

  • Aanstellen (van personeel)
  • Accountbeheer
  • Accountwaarschuwingen
  • Communicatiebeheer
  • Gezondheidsscore
  • Inkomstenbeheer
  • Klantenbinding
  • Levensduurbeheer van klanten
  • Volgen en analyseren van gebruik
  • Winst- en verliesanalyse

Bekijk de volledige lijst van Customer success software

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Reviews van Gainsight CS

Lees alle reviews

Gemiddelde score

Gebruiksgemak 3,9
Klantenservice 4,7
Functies 4,5
Waar voor je geld 4,2

Software beoordelen

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Jenna H.
Client Success Manager
51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 5-6-2018

"At my prior employer we used Gainsight for our CRM."

Opmerkingen: Great for customer management, as well as daily/monthly task management!

Pluspunten: I loved the ease of the product in managing tasks. It gave the option to snooze tasks to show that you've at least made an attempt prior to closing it out. Also, the fact that the product can integrate with Salesforce is great! It makes logging call activity for all of the company to see SO easy.

Minpunten: I didn't really have any cons in regards to the Software. I believe it's one of the products out there that you pay for what you get - it's by far the best CRM that I've used, thus far.

  • Bron van de reviewer 
  • Beoordeeld op 5-6-2018
Chad H.
Vice President, Client Success
Internet, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 24-10-2019

"The product delivers"

Opmerkingen: I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.

Pluspunten: I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes. This included getting more visibility into the health of our customers and the ability to send targetted emails with dynamic data to our customers.

Minpunten: The recorded training was very long and painful. This needs to be improved.
There are some strange glitches and lack of user alerts that can be very annoying. The good news is that the Support and CSM team are extremely helpful.

  • Bron van de reviewer 
  • Beoordeeld op 24-10-2019
Angela M.
Sales Operations Manager
11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    3 /5
  • Gebruiksgemak
    2 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    3 /5
  • Waarschijnlijkheid van aanbeveling
    4/10
  • Bron van de reviewer 
  • Beoordeeld op 8-12-2016

"Very difficult implementation"

Opmerkingen: You will not get any value out of this product unless you map out very thoroughly all of your processes, the factors that make an account poor or healthy and you have a dedicated resource to configure the system - it is by no means a plug n play tool, and you need to know what your goals are from the beginning. Unfortunately, our implementation has been very difficult, and I have heard the same from other companies as well. The system is very tricky and requires the support of an implementation project manager in order to get most things completed. Their support team is very good, and now that I know the system pretty well I am adept at making configuration changes quickly.

Pluspunten: ability to sync BI data and use it in Gainsight functionality; Account Scoring functionality, good for customer success teams where CSMs manage a lot of accounts

Minpunten: difficult to configure without support, buggy,

  • Bron van de reviewer 
  • Beoordeeld op 8-12-2016
Geverifieerde reviewer
Partner, Customer Success & Account Management
Managementconsulting, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 8-10-2020

"Best-in-class customer success management platform"

Opmerkingen: Positive. They really care about customer success.

Pluspunten: Gainsight has been a leader in the CS space for a long time. They number of possibilities and integrations are endless. The team is knowledgable and they offer so many free resources for people starting out in customer success.

Minpunten: Like all CS platforms, you need to have the technical people and time commitment to onboarding. If your implementation is complex, you may consider a 3rd party.

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 8-10-2020
Misty G.
Manager, Sales Operations
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 4-10-2016

"Robust tool, but need clear deployment plan"

Opmerkingen: Gainsight has been key in getting all our customer data from Salesforce into a single view for our Customer Success team to use. Deploying really required a clear project scope, with insight in how you plan to you utilize the various aspects. You can't just assume you can build rough Call to Actions (CTAs) and the program will pay for itself. You really need to think about what you want for an outcome. For example, tracking healthscore is a great feature, but if you don' t internally have a clear understanding of how you are driving health, the scoring won't be useful. The customer success team is outstanding and will stand by you until you have a successful deployment. The ability to bring in data into an MDA table is key for those processes that don't quite fit into the out of the box program.

Pluspunten: Ease of use

  • Bron van de reviewer 
  • Beoordeeld op 4-10-2016