--- description: Ontdek de plus- en minpunten van INSIDE en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: INSIDE - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/30797/live-chat/software) > [INSIDE](/software/148963/inside) # INSIDE Canonical: https://www.capterra.nl/software/148963/inside Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/148963/inside?page=2) > INSIDE van Powerfront is omnichannel klantenservice software die online naadloos een persoonlijke beleving reproduceert. > > Oordeel: score van **4.6/5** door 41 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt INSIDE? Luxe mode, beauty, sieraden, overheid, nutsbedrijven en telecom, automobielsector, horeca en reizen, financiële instellingen, universiteiten, elektronica en elke organisatie die prioriteit geeft aan de klantbeleving. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 41 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Powerfront - **Opgericht**: 2004 ## Commerciële context - **Beginprijs**: US$ 120,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Duits, Engels, Frans, Hebreeuws, Italiaans, Japans, Koreaans, Portugees, Spaans, Thai - **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, Italië, Japan, Portugal, Spanje, Verenigd Koninkrijk, Verenigde Staten ## Functies - AI/machine learning - Aanpasbare branding - Aanpasbare sjablonen - Activiteitendashboard - Alerts/Escalation - Autoresponders - Beheer van klantervaringen - CRM - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Doelgroepanalyse - Doelgroepbetrokkenheid - E-mailbeheer - Engagement tracking - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde antwoorden - Gedragsanalyse - Gegevens importeren en exporteren - Geotargeting - Inboxbeheer - Kennisbankbeheer - Klantensegmenten - Klantgeschiedenis - Live chatten - Meerdere camerafeeds - Mobiele toegang - Offline formulier - Overdrachten en routering - Personalisatie - Prestatie bewaken - Prestatiemeetwaarden - Proactief chatten - Rapportage en analyse - Rapportage en statistieken - Realtime uitzending - Samenwerkingstools - Sessies opnemen - Streamen van sociale media - Third-Party Integrations - Toegangsopties/machtigingen - Transcripten/chatgeschiedenis - Verwerking van natuurlijke taal (NLP) - Visuele analyse - Voor meerdere talen - Waarschuwingen/Meldingen - Wachtrijbeheer ... en 7 meer functies ## Integraties (3 in totaal) - Salesforce Sales Cloud - Salesforce Service Cloud - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Customer engagement software](https://www.capterra.nl/directory/30906/customer-engagement/software) - [Customer journey mapping tools](https://www.capterra.nl/directory/31537/customer-journey-mapping-tools/software) - [Conversational AI software](https://www.capterra.nl/directory/31596/conversational-ai-platform/software) - [Live streaming software](https://www.capterra.nl/directory/31755/live-streaming/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Birdeye](https://www.capterra.nl/software/152997/birdeye) — 4.7/5 (702 reviews) 3. [Pipedrive](https://www.capterra.nl/software/132666/pipedrive) — 4.5/5 (3042 reviews) 4. [Intercom](https://www.capterra.nl/software/134347/intercom) — 4.5/5 (1131 reviews) 5. [Tidio](https://www.capterra.nl/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "INSIDE has proven to increase website revenue, enhance customer engagement and reduce customer servi" — 5.0/5 > **Geverifieerde reviewer** | *9 april 2018* | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I like about Inside is that it is very easy to use and they have a good technical support team to answer any questions. > > **Minpunten**: What I like the least about INSIDE is that I have to pay a monthly budget to be able to use their service. ----- ### "Unique among other platforms" — 5.0/5 > **Cherry Paula** | *14 oktober 2020* | Fabricage van elektrische/elektronische producten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I like how it is being interactive for agents. It was totally different from the other platforms with the same purpose. It was not boring. A bit expensive but they are evolving on the area that we need which is what i really wanted to see. > > **Minpunten**: Whenever I use it, it takes up a lot of bandwidth. Sometimes it slows down my connection, sometimes doesn’t. > > I love how this platform was put up together. The way it was designed was meticulously thought of. It gives visual representation of what we most of the time see as text only. Not only that - the people we work with are a delight to talk to. They help us resolve our issues quicker. ----- ### "Glitches" — 3.0/5 > **Aquinda** | *14 oktober 2020* | Consumentendiensten | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: Disposition options are easier to access > > **Minpunten**: Closes out chats while working, chat showing long times when just receiving chat, dispostition not working all the time ----- ### "Great visual & user friendly system" — 4.0/5 > **Brooke** | *14 oktober 2020* | Nutsbedrijven | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The visual layout and being able to watch customers move throughout the website. The ability to add customisation into other systems like our CRM. Has been easy for our agents to pick up especially during COVID when many were taught on the fly. > > **Minpunten**: Features like being able to have the webchat set to on constantly even if an agent isn't online yet - We'd like it to be open 8am - 6:30pm like clockwork. Credit card masking feature is creating a few issues internally. > > Has been great to work with. We have had alot of wins customising and integrating system and they have been helpful throughout. Looking forward to getting more and more value out of Powerfront \& Inside. ----- ### "Inside makes it easy for agents and executives to engage" — 5.0/5 > **Steve** | *14 oktober 2020* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The visual interface is superior to other solutions making engaging with customers fun and interesting. We've recently begun deploying the BOTS feature and are finding it helpful to assist customers without adding more agents > > **Minpunten**: Nothing comes to mind. Inside offers so much more capability than we are currently using > > From our perspective we are using a very simple level of Inside but are increasingly becoming aware of the further potential of the platform. As we adopt new elements we continue to improve our user experience ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/148963/inside?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/148963/inside) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens