Wat is TapMango?

TapMango is een volledig merkeigen loyaliteitsoplossing en biedt een zeer geavanceerd beloningsprogramma voor detailhandelaars en restaurants. Met TapMango kun je contact maken met klanten via de krachtige functies voor sms/e-mailmarketing, nieuwe klanten verkrijgen door middel van het verwijzingssysteem en promoties via online beoordelingen, de omzet verhogen met flash-verkoop en mobiele bestellingen, naadloos integreren met je POS en nog veel meer. In combinatie met een klantenserviceteam van wereldklasse levert TapMango duizenden tevreden handelaren.

Wie gebruikt TapMango?

TapMango is een ideale oplossing voor elke winkel die zijn klanten wil behouden, innovatieve manieren wil vinden om aan bestaande klanten te verkopen en klanten aan te trekken via geavanceerde verwijzingsmechanismen.

TapMango - Details

TapMango

Opgericht in 2013

video's en afbeeldingen van TapMango

TapMango-video
TapMango Software - 1 - miniatuur
TapMango Software - 2 - miniatuur
TapMango Software - 3 - miniatuur

TapMango - Details

TapMango

Opgericht in 2013

Vergelijk TapMango met soortgelijke producten

Vanaf

N.v.t
US$ 25,00
N.v.t
US$ 20,00/maand

Gratis versie

Gratis versie Nee
Gratis versie Ja
Gratis versie Nee
Gratis versie Ja

Gratis proef

Gratis proef Nee
Gratis proef Ja
Gratis proef Ja
Gratis proef Ja

TapMango - implementatie en ondersteuning

Ondersteuning

  • E-mail/helpdesk
  • Veelgestelde vragen/forum
  • Kennisbank
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Implementatie

  • Cloud, SaaS, Web
  • Windows (desktop)
  • Android (mobiel)
  • iPhone (mobiel)
  • iPad (mobiel)

Training

  • Live online
  • Webinars
  • Documentatie
  • Video's

Functies van TapMango

  • API
  • Aanpasbare branding
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Activiteiten volgen
  • Activiteitendashboard
  • Beheer van cadeaubonnen
  • Bestellingen bijhouden
  • Bezorging van voedsel
  • Elektronische betalingen
  • Geografische kaarten
  • Geolocatie
  • Integraties van derden
  • Keuken- en menubeheer
  • Klantendatabase
  • Klantgeschiedenis
  • Kortingsbeheer
  • Levering volgen
  • Live-tracking
  • Locatie bijhouden
  • Loyaliteitsprogramma
  • Mobiele toegang
  • Mobiele waarschuwingen
  • Multilocatie
  • Online bestellen
  • Orderbeheer
  • Orderinvoer
  • Orderverwerking
  • Personeelsbeheer
  • Promotiebeheer
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime controle
  • Realtime gegevens
  • Realtime meldingen
  • Realtime rapportage
  • Realtime updates
  • Routebeheer
  • Routeoptimalisatie
  • Routering
  • Sms-berichten
  • Status bijhouden
  • Streepjescodes en tickets scannen
  • Verkooppunt
  • Verwerking van creditcards
  • Verzendbeheer
  • Voor restaurants
  • Voorraad bijhouden
  • Voorraadbeheer
  • Waarschuwingen/Meldingen

Bekijk de volledige lijst van Bezorgrestaurant software

  • API
  • Aanpasbare branding
  • Aanpasbare formulieren
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Aanpasbare velden
  • Activiteiten volgen
  • Activiteitendashboard
  • Beheer van enquêtes/peilingen
  • Beheer van klantervaringen
  • Beheer van meerdere kanalen
  • Beheer van negatieve feedback
  • Bewaking
  • CRM
  • Campagnebeheer
  • Chatten/messaging
  • Communicatie via meerdere kanalen
  • Communicatiebeheer
  • Dashboard
  • E-mailbeheer
  • Engagement tracking
  • Enquêtes en feedback
  • Feedbackbeheer
  • Gegevensverzameling via meerdere kanalen
  • Gegevensvisualisatie
  • Integratie van sociale media
  • Integraties van derden
  • Kennisbeheer
  • Klantensegmenten
  • Live chatten
  • Markeren
  • Predictieve analyse
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime controle
  • Realtime gegevens
  • Realtime meldingen
  • Realtime rapportage
  • Scores en reviews
  • Sentimentanalyse
  • Slepen en neerzetten
  • Tekstanalyse
  • Trendanalyse
  • Visuele analyse
  • Voor meerdere talen
  • Waarschuwingen/Meldingen
  • Widgets
  • Workflowbeheer
  • Zoeken/filteren

Bekijk de volledige lijst van Customer experience software

  • API
  • Aanpasbare branding
  • Aanpasbare sjablonen
  • Activiteiten volgen
  • Activiteitendashboard
  • Beheer van cadeaubonnen
  • Beheer van enquêtes/peilingen
  • Bijhouden van klantenactiviteit
  • Bonusbeheer
  • CRM
  • Campagneanalytics
  • Campagnebeheer
  • Campagneplanning
  • Campagnesegmentering
  • Communicatie via meerdere kanalen
  • Communicatiebeheer
  • E-mailbeheer
  • E-mailmarketing
  • Engagement tracking
  • Enquêtes en feedback
  • Gamification
  • Integratie van sociale media
  • Integraties van derden
  • Klantenaccounts
  • Klantendatabase
  • Klantenkaarten
  • Klantenonderzoeken
  • Klantenportal
  • Klantensegmenten
  • Klantgeschiedenis
  • Klantprofielen
  • Kortingsbeheer
  • Ledenportal
  • Lidmaatschapsbeheer
  • Loyaliteitsprogramma
  • Marketing via meerdere kanalen
  • Meerdere campagnes
  • Prestatiemeetwaarden
  • Promotiebeheer
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime gegevens
  • Referenties bijhouden
  • Segmentering
  • Sms-marketing
  • Sociale promotie
  • Transactiegeschiedenis
  • Verkooppunt
  • eCommerce-beheer

Bekijk de volledige lijst van Customer loyalty software

  • API
  • Aanpasbare branding
  • Activiteiten volgen
  • Activiteitendashboard
  • Beheer van cadeaubonnen
  • Beheer van enquêtes/peilingen
  • Bijhouden van klantenactiviteit
  • Bonusbeheer
  • Bonusbeheer
  • CRM
  • Campagneanalytics
  • Campagnebeheer
  • Campagneplanning
  • Campagnesegmentering
  • Communicatiebeheer
  • Drip -campagnes
  • E-mailbeheer
  • E-maildistributie
  • E-mailmarketing
  • Engagement tracking
  • Feedbackbeheer
  • Gamification
  • Gegevens importeren en exporteren
  • Geolocatie
  • Integratie van sociale media
  • Kanaalbeheer
  • Klantenaccounts
  • Klantendatabase
  • Klantenkaarten
  • Klantensegmenten
  • Klantgeschiedenis
  • Klantprofielen
  • Kortingsbeheer
  • Ledenportal
  • Lidmaatschapsbeheer
  • Loyaliteitsprogramma
  • Loyaliteitsprogramma zonder kaart
  • Marketing via meerdere kanalen
  • Meerdere campagnes
  • Mobiele toegang
  • Promotiebeheer
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime gegevens
  • Realtime meldingen
  • Referenties bijhouden
  • Sms-marketing
  • Verkooppunt
  • Waarschuwingen/Meldingen
  • eCommerce-beheer

Bekijk de volledige lijst van Loyaliteitsprogramma software voor kleine bedrijven

  • API
  • Aanbevelingssjablonen
  • Aanpasbare branding
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Activiteiten volgen
  • Activiteitendashboard
  • Affiliatebeheer
  • Analyse/ROI volgen
  • Bewaking
  • Bonusbeheer
  • Bonusbeheer
  • Bonusbeheer
  • Campagneanalytics
  • Campagnebeheer
  • Campagneplanning
  • Campagnesegmentering
  • Contactenbeheer
  • Conversies bijhouden
  • Doorverwijzingsbeheer van personeel
  • E-mailmarketing
  • E-mailsjablonen
  • Engagement tracking
  • Fraudedetectie
  • Gamification
  • Gegevens importeren en exporteren
  • Integratie van sociale media
  • Integraties van derden
  • Klantensegmenten
  • Kortingsbeheer
  • Leadengagement
  • Leads beheren
  • Leads genereren
  • Leads vastleggen
  • Loyaliteitsprogramma
  • Marketing via meerdere kanalen
  • Meerdere campagnes
  • Prestatiemeetwaarden
  • Promotiebeheer
  • Provisiebeheer
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime rapportage
  • Referenties bijhouden
  • Sjabloonbeheer
  • Sociale promotie
  • Voor aanbevelingen van klanten
  • Voor aanbevelingen van medewerkers
  • Waarschuwingen/Meldingen
  • Widgets

Bekijk de volledige lijst van Referral software

  • API
  • Aanpasbare branding
  • Aanpasbare sjablonen
  • Aanpasbare velden
  • Activiteiten volgen
  • Activiteitendashboard
  • Autoresponders
  • CRM
  • Campagneanalytics
  • Campagnebeheer
  • Campagneplanning
  • Campagneplanning
  • Campagnesegmentering
  • Chatten/messaging
  • Communicatie via meerdere kanalen
  • Communicatiebeheer
  • Contactenbeheer
  • Contactendatabase
  • E-mailmarketing
  • Engagement tracking
  • Geautomatiseerde antwoorden
  • Geautomatiseerde planning
  • Geplande berichtgeving
  • Herinneringen
  • Integratie van sociale media
  • Integraties van derden
  • Interactie bijhouden
  • Klantensegmenten
  • Live chatten
  • MMS
  • Markeren
  • Marketing via meerdere kanalen
  • Massa-sms
  • Meerdere campagnes
  • Messaging in twee richtingen
  • Mobiele coupons
  • Mobiele waarschuwingen
  • Opiniepeilingen en stemmen
  • Personalisatie van berichten
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime meldingen
  • Realtime rapportage
  • Shortcodes
  • Sjabloonbeheer
  • Sms-berichten
  • Sms-marketing
  • Trefwoorden voor mobiel
  • Waarschuwingen/Meldingen
  • Winstspellen va sms

Bekijk de volledige lijst van SMS-marketing software

TapMango alternatieven

Meer alternatieven voor TapMango

Reviews van TapMango

Lees alle 154 reviews

Gemiddelde score

In totaal
4,8
Gebruiksgemak
4,6
Klantenservice
4,8
Functies
4,7
Waar voor je geld
4,6

Reviews op basis van score

5
131
4
16
3
5
1
2

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >10.001
Natalia C.
Natalia C.
Founder
Detailhandel, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 28-1-2019

"Highly Recommended"

Opmerkingen: They have been amazing to work with from their initial sales approach to their constant customer service through this process. I am looking forward to working with them as my business grows and ages and hope that once we are fully set up (I have been using the program for 3 months), I won't have to rely so heavily on their support team and my customer loyalty initiative can mostly run itself so that I can focus on other parts of my business.

Pluspunten: I have a retail boutique where I use Lightspeed as my Point of Sale system. After reviewing customer loyalty programs that integrate well with Lightspeed, I was very pleased to come across Tap Mango. Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system. I wanted a program that was very inclusive and gave me the ability to enhance my customer loyalty through a one-stop platform. Since using the program, I have been able to develop e-blasts to promote new arrivals and sales, strengthen my customer communication and engagement, and track customers who visit/purchase. Upon recently, I am delving into understanding the analytics that the platform provides. Overall, my strongest pro of utilizing this software is the customer support that I have received from my account manager . He has been a great support is helping me understand the capabilities and process of the software, and has truly worked to set up my requests in a way that the system can automate my re-targeting initiatives as easily as possible. He seems to really care about how the program enhances my business' growth and has been readily available at all times.

Minpunten: The most significant con that I have of the software is the usability. As I mentioned before, my account manager has played an integral role in my ability to use and understand the software, however, if it wasn't for his direction and dedication I wouldn't really know how to use the program the way that it would be most beneficial for my business. I have needed to rely heavily on to get me set up. For example, it was tough for me to create an email template that was branded in the way that I needed it to be for my business. Their design team created the template for me that I am now very happy with, however, it would have been impossible for me to know how to do it on my own. A second con is their reporting and analytic system. I know that they are working to improve it, and I am currently working with acc manager to develop a work around to better understand my customer analytics. While it is definitely possible to pull comprehensive reports, but the program itself could use a better design to understand your analytics.

Antwoord van de leverancier

van TapMango op 11-2-2019

Thanks for the glowing review, Natalia! We appreciate all the feedback as it helps us identify areas where we need to improve. Since you mentioned you were having trouble with the usability of our email builder, I'm pleased to inform you that we are currently working on an enhanced email designer that is much more user-friendly. This improved tool will be launched very soon and your account manager will let you know as soon as it's ready. Thanks again for your feedback and for your business with us!

  • Bron van de reviewer 
  • Beoordeeld op 28-1-2019
Paula E.
Manager
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 11-8-2020

"The most amazing reward program for business"

Opmerkingen: MY overall experience is awesome as my customers absolutely loves this product. Thank you TapMango for helping me look and be great to my customers.

Pluspunten: I like the ease in which all are able to use the Tablet. I also like the fact that it does the job in following up and reaching out to my customers. Great customer relation

Minpunten: I honestly have nothing I like least about the software. I can say it was a well constructed and thought about product from the developer to their customers.

  • Bron van de reviewer 
  • Beoordeeld op 11-8-2020
Erin D.
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 23-11-2016

"May have been a great product, but we couldn't even get through set up"

Opmerkingen: We already had a loyalty program in our boutique. It was adequate. Not amazing, not bad. So when Tap Mango called and said they could give me more features for less money, I was intrigued. I went through the presentation and we decided (it's a family business) to make the switch, even though our previous service provider actually beat their price when we called to cancel. This was all in the lead up to Black Friday and Small Business Saturday, the beginning of our biggest shopping season. I explained to the sales rep that business has been very slow this year for almost all of the small businesses in our area because of economic issues in our state and the uncertainty of the election, so I need this season to be a big success. I was assured that we would be up and running by Small Business Saturday, no worries. We would have a perfectly smooth transition. Unfortunately, the attempt to transition was anything but smooth. From proofs that weren't sent to me in time to get them printed by the deadline (I actually had to email and request the proofs) to a tablet that dies while connected to the charger and a variety of other issues in between, nothing was going well. I know we all have bad days, bad weeks even, but when everything you are doing is wrong, I expect customer service that is excellent to smooth it over with me. Win me over. Instead I felt like I was chasing them to get answers, and being told, that I just needed to understand that it can be rough and cut them some slack. It would get better. Here's an excerpt from an email from the supervisor: We have thousands of businesses that use our platform, from small single location shops like yours to National franchises in various industries.

Although we deeply care about each and every one of our clients and we actually generate more revenue from franchised businesses, family businesses like yours mean much more to us on a personal level. We realize that it might be your life savings, it is years of hard work, it is a career. We get it and in fact a lot of what we do and how we designed the product is with this in mind. I hope this email is a slight sign of this as well.
Are you kidding me? Now I have to figure out new promotions for Small Business Saturday because I had centered 75% of them on featuring our updated customer loyalty program, and yet, no one there really seems to care. So today, I cancelled and I hope you stay away or proceed at your own risk.

Pluspunten: I never even really got a chance to use it because of the poor customer service. I was looking forward to using the geofencing feature though.

Minpunten: The user interface could be a bit more user friendly.

Antwoord van de leverancier

van TapMango op 24-11-2016

Dear Erin, thanks for your honest review. First of all, we're glad you actually decided to proceed with TapMango.

Secondly, we are very sorry to hear about your experience. We acknowledge that there were a few hiccups in your onboarding process, and rest assured that your experience has been highly unusual.

Regardless, we have reviewed our onboarding processes and made appropriate changes to ensure this doesn't happen again.

We strongly believe our Customer Success Team is second to none, and I'm sure you'll appreciate our level of service and the platform itself once you are completely onboarded.

Again, we appreciate your feedback.

Best of luck.

Your TapMango Team.

  • Bron van de reviewer 
  • Beoordeeld op 23-11-2016
Kimberly J.
Principal Member
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 16-7-2021

"Review"

Opmerkingen: Wonderful! Loved our trainer, Ray, and TapMango!

Pluspunten: We have been on TapMango from a previous app based software and we love that customers access their rewards from our terminal (no app needed) and receive SMS text messages. The amount of questions around downloading the app and redeeming rewards has decreased from slim to none. Also, the marketing aspects are much greater and more robust (yet simple) than that of our previous system. Very happy we chose TapMango!

Minpunten: We have a pos software proprietary to our industry, Resaleworld Liberty. We would absolutely LOVE for the program to integrate to our POS. We type in the reward amounts for the customer each transaction. It is working but could leave room for errors and omissions. This also seems to add a slight amount of time at the register. We also would love to have a method for seeing the transactions that have been logged for each customer at a glance.

  • Bron van de reviewer 
  • Beoordeeld op 16-7-2021
Dave S.
Director of Marketing
Levensmiddelen- en drankenindustrie, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 19-3-2020

"Outstanding Product for Restaurants, Built to Scale"

Opmerkingen: Overall, Tapmango has been a great asset for my business. We launched our restaurant in February 2020, and due to the ease of signing up new customers, within our first month we had over 500 people in our program with over 50 app downloads. These are awesome numbers for a new business, no matter what industry you're in. Also, the support has been amazing, whether it's one-on-one calls or emails with my Customer Success Manager or live chat with Customer Support, I can rest assure that my issue will be resolved asap. I would recommend Tapmango to any restaurant owner looking to improve their bottom line, increase loyalty, build an ecosystem, and boost their technology arsenal.

Pluspunten: For my business, these are the features that have been most impactful: 1. White-label App: Tapmango gave us the ability to have a mobile app for both iOS and android branded to our business from day one. Plus with mobile-ordering functionality for customers to order ahead, as a new business this is the most rewarding feature, as having our own app built with these same items would have cost thousands. 2. Ease of sign-up: With the in-store tablet, its super easy to introduce the program to customers and have them sign-up on the spot. All they need to do is input their phone number, check two boxes (terms of service, agree to receive SMS communications) and that's it. They can start building points from their first purchase. Plus, customers can also join the program via text, online forms or smartphone. 3. Marketing capabilities: With our business just being a little over a month old at the writing of this review, we have yet to realize the full potential of Tapmango. However, based on the features we've used to date and the ones [SENSITIVE CONTENT HIDDEN] (Customer Success Manager) has shown me in training, the sky's the limit when it comes to what is available. SMS messaging, push notifications, emails, vouchers, discounts, instant win (similar to a raffle), mobile ordering with live order updates, friend referral, birthday offers, customer segmentation based on items bought/number of visits/spend/mode of sign-up/etc., program tiers (for e.g. gold, silver, bronze) and so much more.

Minpunten: I believe the UI and overall look of the admin dashboard can be improved. It looks a bit dated on the backend and can be difficult to understand for first timers. However, with my Customer Success Manager [SENSITIVE CONTENT HIDDEN], I've been able to learn about the different tools and features at my disposal and if I'm not sure about something, he's always helpful.

  • Bron van de reviewer 
  • Beoordeeld op 19-3-2020