Aimtell

Excellent tool with all the features you need

Pluspunten:

Kudos to customer service - I've rarely experienced better onboarding with a tool. Aimtell is already easy to understand without explanation, we only needed support with some detailed questions. Not only did we get direct support, but we also received best practices and suggestions for improving performance. The integration and the start are very simple, Aimtell has extensive possibilities to start quickly and efficiently with ready automation options, e.g. via RSS feeds. For those who need more, an extensive API is available, which leaves hardly anything to be desired.

Minpunten:

Sending individual messages could be easier. There is little to improve in all other functions, requests for improvements are immediately taken up by the support.

Great Product that I use daily

Opmerkingen: Great experience so far.

Pluspunten:

easy to use product. helps me give more traffic exposure for clients

Minpunten:

I wish the reporting was a little more robust

Poor Service & Unnecessary Bugs

Opmerkingen: Very poor customer service. The tool is cool, but my experience with the team has soured my view of the company overall.

Pluspunten:

We use it for remarketing. The cost per lead has been quite efficient.

Minpunten:

There are bugs in the messages on PC computers. Aimtell have not come back to me with a solution. I have been chasing them for months, and they keep saying they will come back to me but they never do.

Willing to Change and Improve

Opmerkingen: I've only been working directly with the software for a month or so but the incredible customer service has really gotten my attention. I've never worked with a company so willing to change how their software works so that it meets my needs.

Pluspunten:

The software is very straightforward in terms of what it does, how it does it and what you can expect from it. The implementation is easy enough but there are improvements that can be made. The *BEST* part of this software is the customer support team. They are willing to take your questions and suggestions and make them actionable and adjust the software based on your needs. Need something that isn't there today? Just ask - it may be coming soon and if not, it just might get added to the roadmap.

Minpunten:

I don't like the functionality when you have multiple websites. The navigation leaves some work to be done, but they are not afraid to make improvements, which I love. They are working on, but do not today have, completely automated or templated setups so you can create the exact same segments and triggers for multiple websites. Other than that, everything works as it should and it is very simple to set up and maintain.

A great product for a great price

Pluspunten:

Aimtell addresses the current/future concerns of uncertainty with e-mails. From the constant changes to high competition of inbox rates, Aimtell was the right solution for our business to reach out to our customers through an alternative channel. The amount of data that Aimtell can capture and the trigger based rules that can utilized with the data will allow businesses to create a personalized messages to each website user. The software is extremely powerful and I think is every marketers dream tool with the amount of customization the software can offer. The team is extremely responsive and will sit with you to ensure you are using Aimtell at it's fullest potential. They've got a great price, great software & great support!

Minpunten:

This was a specific issue for our business however as our website runs on Salesforce Commerce Cloud, there wasn't any documentation on how to work around the enterprise levels of security to implement Aimtell. We eventually got it to work however our developers had to work extra hours to try and implement a solution. The installation for other platforms seem to be EXTREMELY easy though!