Raklet

Membership & Continuing Technical Education Software

Pluspunten:

We are a professional organization that requires the capacity to track our members in order to award certifications, track continuing education units, and conduct events for the professional growth of our members. In light of the preceding requirements, we discover that racklet are capable of assisting us in achieving our goals. The certificate is one of the things we'll need to make, and it will help us a lot to make sure that our organization runs smoothly. The developers working on this platform are quite approachable and well-versed in the requirements of our firm. Their understanding of our organization's needs, as well as their eagerness and willingness to help us reach our goals, is a big deal. There is always the chance to check with the team and ask that a feature be added to your account if one isn't already there. It is possible that this platform will provide us with many additional functionalities that we have not yet completely explored. Utilize digital tools such as memberships, newsletters, and other forms of advertising to develop and monetize your following. There is no need for coding. There are a lot of useful tools that this platform can offer that we haven't used yet that will help us make our community experience beautiful. I would strongly recommend this platform to any serious businesses that want to give their users a great experience.

Minpunten:

Feature limitations on artifact submission

Great platform, highly recommended!

Opmerkingen: Support team is really helpful. We can easily get in touch with them over phone/video calls. Engineering team delivers new features and improvements all the time.

Pluspunten:

It's really easy to import members, assign dues and collect payments online. We use it for membership management at Center for Financial Inclusion at Accion.

Minpunten:

Nothing in particular. It works like a charm.

Terrible customer service and you have to pay to use the main features.

Opmerkingen: I hope that Raklet have a look at their customer service.

Pluspunten:

I like the bar code option and also the social aspect, with announcements . The fundraising feature was also quite cool.

Minpunten:

* Bad customer service - very slow and often no response. I got so frustrated. (After no response for over a week, I then received a "how was your experience?" email - hence this review. * False advertising - it does not integrate with your website (it is basically a button re-direct to their site). * It also does not integrate with Facebook or Eventbrite as advertised - it only integrates with Zapier, and the functions are not useful for businesses. (Ie: it won't create an event like it does on Eventbrite, it only creates a post). * Event functionality is very basic. I had endless issues trying to get an event live with 503 errors. * You upload your logo but when customer register on an event it doubles up the logo (even though its only been uploaded once). No "event images" appear in emails, or on the event listing page. * I was unable to find an event calendar - just a list of events. * If checking people in to your event when you have no wifi or mobile phone service is important to you, then this is not for you. * An event organiser is unable to cancel an attendee from the app. * Probably the most frustrating thing was that I was still in my trial stage, but had to pay to use the features that I wanted to test. I used the system for 4 days (most of that was waiting for their customer service to get back to me). I have requested a refund for the trial as I never actually used it for my business but I have been ignored, or told to read the terms of business.

Excelent platform and super intuitive

Opmerkingen: We could configure the whole forum, social network and fundraising in 24 hours. It was impressive!

Pluspunten:

It's easy-to-use, has a good support team and is very flexible.

Minpunten:

Some very good features are only available for the bigger packages, which are more expensive, so we don't have the chance to try them since we subscribe to the smaller packages.

Very Pleased

Opmerkingen: I'm building an online community for local business owners in a suburban town who have limited access to expert resources. It's a bit of a pet project right now but has the potential to turn into a solid little business with the huge number of very profitable businesses barely an hour outside primary commercial centres who are so disconnected from the "Wall St. / Bay St." crowd and have both REAL NEEDS & the WILLINGNESS TO PAY yet have been almost entirely disregarded, disrespected, and dismissed. Raklet seems uniquely positioned to support such a cause, and I find it very clear they're as passionate about the community component as they do the commercial side... that alignment in their values and sense of purpose with my own gives me a lot of trust, confidence, and optimism about what's to come.

Pluspunten:

Very happy with Raklet so far. It's quite robust, yet has a clean and sleek interface. It offers phenomenal value relative to its peers at its current price point. There are some customization options missing that would fall into the "nice to have" category, but, there are also others not included elsewhere (or not done as well) despite paying more. Onboarding support and learning materials are excellent.

Minpunten:

Restricting the custom domain feature to only the Premium ($399/mo) level and above feels a little extreme to me. This is not a purely white label solution since the "Powered by Raklet" messaging and logo is still at the bottom of each page (even if you pay for Premium, so far as I can tell), and, even if it were, the app still provides Raklet with exposure since only the $4800/yr Premium plan has the custom-branded app option... but even then, that's at an extra $3600/yr. I would have liked to see the option to trade off on some other bells and whistles to have a custom domain included instead. There's so much here and it all seems outstanding so far; I just think there might be a case to be made for a bit more flexibility in the pricing/bundling structure to allow for a-la-carte add-ons without having to upgrade the whole plan to the next tier. I'm paying for things I don't need but can't justify the monumental jump in price to get the one or two features missing that I really wish I could incorporate.