TextMarks

Opmerkingen: My experience with TextMarks is absolutely great. I love the concept, the software is user-friendly and the diversity and quantity of applications that are offered to help us market our church and church ministries as well as enable us to stay connected with our church leaders & members is extremely useful. I especially appreciate that when I want to learn something about the program or ask any specific questions I receive through instructions from a live person.

Pluspunten: I am the adminsitrater for the text program which our church uses to communicate news and updates to current & new church members. I love how we can stay connect to our church members, keep them plugged in and informed. The program works great to introduce new activities and short notice changes. I especially like that it is not set up like a group text so people don't contiunually get bumbarded with new text from people who would be responding. if it were a group text.

Minpunten: The only draw back to the program is that I cannot add subscribers when requested, they must add themselves. I have had people request to be added but as an adminstrater I could not add them.

Opmerkingen: Our idea behind integrating texmarks into our real-time bus arrival information is that we want everyone to be able to utilize this new capability without owning smartphone. The majority of our transit riders are seniors who do not always know how or own a smartphone. Textmarks allow these riders to obtain real time information using their cell phone at their convenience. It saves our riders time not having to wait at our bus stops wondering when the bus will arrive. It also allows senior to plan out their time better so that they dont have to stand out in the inclement weather waiting for a bus.

Pluspunten: The layout is very easy to follower for our senior riders. We like the option that it can display more should anyone choose to view for more information. The information is easy and clear and not overwhelming for many of our users

Minpunten: Sometimes, there is a delay in getting the messages. This could be due to cellphone signal

Opmerkingen: My experience has been phenomenal. Our rep has been an awesome ambassador for your business. She often contacts me directly. She is more like a friend than some distant, faceless customer service rep. She takes great pride in her work and it shows. I always know I'll get my questions answered and problems solved when I reach out to her. I also interacted once through online chat with anothr rep. She was also fantastic. Great people you have there at Textmarks.

Pluspunten: Being able to leverage electronic documents with unlimited distribution while capturing contact data from interested parties has been invaluable in building our client base.

Minpunten: When I go to obtain the data, rather than displaying a time stamp with date and zulu time, it presents it as "5 hours ago," or "3 days ago," or "2 weeks ago," rtc. This requires me to copy all the data, paste it into our follow-up document, and then go in manually and write in the actual date and zulu time that the document was accessed. Interestingly, that data is available when I hover my cursor over the words "3 days ago," for example. The date/time will then appear and I either have to write it down individually, or take a bunch of photos with my phone, only to have to manually input it back into the document I'm creating. Why not just display the date/time stamp immediately and eliminate a mountain of work for your customers? This would vastly improve the utility and quality of the product.

Opmerkingen: Helps ensure safety for a bike ride.

Pluspunten: - The ability to quickly communicate with majority of event participants (Update route information, Safety, reminders for routine daily schedule).
- Easily customized to our specific event. We can customize Welcome messages, and manage delivery of messages.
- Groups allow us to send messages to all riders or just support crew / staff.
- Pricing is flexible to our event and number of riders.

Minpunten: - All users must manually Opt-In. I know there are regulations that require this process, but it would be faster and ensure all riders are subscribed if we can load rider numbers from a spreadsheet from our registration.
- We'd like to be able to send pictures or map graphics to group subscribers.

Pluspunten: We have been a customer for 2 years. The service is consistent and reliable. Only 1 hiccup in over 700 days of everyday use and they were quick to correct the issue for me. Extremely satisfied with the level of customer service I receive.

Minpunten: Nothing but this site makes me type something. :)