TalkToTheManager

TalkToTheManager

door TalkToTheManager

Wie gebruikt TalkToTheManager?

Mainly restaurant owners & managers.

Wat is TalkToTheManager?

Own or manage a restaurant? TalkToTheManager is the perfect customer feedback solution. You no longer need guest comment cards. TalkToTheManager allows business owners to get anonymous comments from customers by text message and the ability to reply in real-time in order to address customer service, product, and facility issues, often while the customer is still on-site. Intercept negative feedback, avoid negative reviews and create strong customer relationships. Our customers love it!

TalkToTheManager - Details

TalkToTheManager

https://talktothemanager.com/

Opgericht in 2012

TalkToTheManager - Prijsoverzicht

TalkToTheManager vanaf US$ 29,00/maand. TalkToTheManager heeft geen gratis versie maar biedt wel een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor TalkToTheManager.

Beginprijs

US$ 29,00/maand

Prijsinformatie

per month, per business location

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Training

Webinars

Ondersteuning

Kantooruren

Online

Functies van TalkToTheManager

Customer experience software
Analyse
Beheer van enquête/peiling
Dashboard
Feedbackbeheer
Gegevensverzameling via meerdere kanalen
Kennisbeheer
Klantensegmenten
Predictieve analyse
Sentimentanalyse
Tekstanalyse
360-gradenfeedback
Analyse
Enquêtebeheer
Oproepen rapporteren
Toezicht houden op klachten
Verzamelen van feedback

Reviews van TalkToTheManager

5 van 9 reviews worden weergegeven

In totaal
4.9/5
Gebruiksgemak
5/5
Klantenservice
4.8/5
Functies
4.5/5
Waar voor je geld
4.8/5

Texas State Aquarium - TalkToTheManager User

Beoordeeld op 18-11-2019
Ruben P.
Guest Relations Coordinator
Management non-profit organisaties, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Its Fantastic really! We have it both on our maps and website - so that guests can message us while they are enjoying their visit, or planning ahead and can contact us and then almost immediately get a response to their simple question without having to go through a call/talk service. I personally feel it saves us managers and guests some possible awkward conversations with either a bad experience or an issue, but still allows both parties to help resolve or address anything that could come up by using this service to remove that added stress or wait time.

Pluspunten: How convenient it is to answer or address our guest's questions, concerns, good comments, or even complaints - I personally feel like it takes a load off of both sides who may be addressing an issue or resolving a minor inconvenience for the manager or guest perspective.

Minpunten: I really love this software - but if I had to say one thing I did not like is that sometimes the conversations that do arise from here are not always ideal to the text format of the phone or carrier (multiple or split messages). But that may be out of your control - and also why we have the website service to use too.

I love this for getting feedback from guests!

Beoordeeld op 24-5-2018
Caroline P.
Interpretation Coordinator
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld

Pluspunten: This is so easy to use! I love That it is so easy for guests to send us feedback or ask questions. In today's time many people do not want to have to call or come tell us their feedback face to face. This is a great way for them to share feedback or ask questions in a way that makes them feel comfortable and is convenient for us.

Minpunten: It is not a big issue, but you have to put and the appointed customer number. I forget Every once and a while and it usually lets me know to resend it so I know it didn't go through.

Helping to expand the guest experience

Beoordeeld op 30-4-2018
Sarah B.
Guest Relations Manager
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
4/5
In totaal
5/5
Gebruiksgemak
3/5
Functies en functionaliteit
4/5
Klantenondersteuning
4/5
Waar voor je geld

Pluspunten: This software is easy to use for both staff and visitor. We have been able to receive very valuable feedback from our guests about their visit. We are also able to answer a lot of questions that they before and during their visit, which helps us expand on their experience overall.

Minpunten: The software is easy to use, and works well. It would be great to see expansions to what the software can do. Additional features, like some sort of comment box widget that we could have on our website for a guest to type a message into, would be a useful expansion. Overall, the features we have are excellent, so I look forward to further developments.

TTTM

Beoordeeld op 17-12-2015
Keith D.
Business Systems Specialist
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
Functies en functionaliteit
5/5
Klantenondersteuning
Waar voor je geld

Opmerkingen: I love using this software in our restaurants. It's simplicity is what I value most about it. Having an IT background, its hard finding software that is absolutely user friendly! It does exactly what it says it does, with no glitches, no configurations, and no additional programming. I have had nothing, but great feedback while using Talk To The Manager from our guests and staff. We love it! Even when I have support questions, their staff ALWAYS delivers quick responses and solutions. TTTM is definitely going to continue being apart of our restaurants going forward.

Antwoord van de leverancier

van TalkToTheManager op 17-12-2015

Thanks so much for the kind words! We care about customer service just like you do. Thank you for being a customer.

Talk to the Manager is an amazing product. It allows consumers to contact us anonymously in real tim

Beoordeeld op 17-12-2015
Susan L.
Communications Coordinator
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
Functies en functionaliteit
5/5
Klantenondersteuning
Waar voor je geld

Opmerkingen: Talk to the Manager is a wonderful product that allows consumers to contact us in real time, anonymously. We are able to respond back to them and provide feedback and assistance, if necessary. We have found that our customers love this program and use it often. We receive mostly positive feedback about our services and are able to let employees know they are doing a great job. This helps with employee morale and employee recognition programs as well. This is a great product and I highly recommend it.

Antwoord van de leverancier

van TalkToTheManager op 17-12-2015

Thank you for the very nice review of our service. We appreciate our customers!