ConnectWise Control

ConnectWise Control

door ConnectWise

Wie gebruikt ConnectWise Control?

IT Professionals

Wat is ConnectWise Control?

ConnectWise Control (voorheen ScreenConnect) is een volledig functionele oplossing voor ondersteuning op afstand. De software geeft je de mogelijkheid om apparaten op afstand te bekijken en te ondersteunen vanaf elke locatie met een internetverbinding. Als technicus, ongeacht of je nu in de eerste plaats de persoonlijke computers van je klanten of een enorme bedrijfsinfrastructuur ondersteunt, kun je door de mogelijkheid om problemen snel en effectief op te lossen tijd besparen en de klanttevredenheid verbeteren.

ConnectWise Control - Details

ConnectWise

https://www.connectwise.com/software/control

ConnectWise Control - Prijsoverzicht

ConnectWise Control vanaf US$ 19,00/maand. ConnectWise Control heeft geen gratis versie maar biedt wel een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor ConnectWise Control.

Beginprijs

US$ 19,00/maand

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Geïnstalleerd - Mac

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Documentatie

Ondersteuning

Kantooruren

Online

Functies van ConnectWise Control

Helpdesk software
Aanpasbare branding
Beheer van IT-assets
Beheer van Service Level Agreements (SLA's)
Communicatie via meerdere kanalen
Documenten opslaan
E-mailintegratie
Geautomatiseerde routing
Interactie bijhouden
Kennisbankbeheer
Netwerkcontrole
Realtime chatten
Ticketbeheer
Waarschuwingen / Escalatie
Zelfserviceportal
Bestanden delen
Diagnostische hulpmiddelen
Enquêtes en feedback
Realtime chatten
Scherm delen
Sessieoverdracht
Sessies opnemen
Afsprakenbeheer
Callcenterbeheer
E-mailbeheer
Enquêtes en feedback
Integratie van sociale media
Kennisbank
Live chatten
Prestatiemeetwaarden
Virtuele assistent
Waarschuwingen / Escalatie
Wachtrijbeheer
Workflowbeheer
Zelfserviceportal
Brainstormen
Contactenbeheer
Contentbeheer
Discussieforums
Documentbeheer
Kalenderbeheer
Projectbeheer
Realtime bewerken
Taakbeheer
Versiebheer
Videovergaderen
Activiteit-/nieuwsfeed
Audio-oproepen
Bestanden delen
Discussiethreads
Enquêtes en feedback
Integratie van derden
Mobiele toegang
Realtime chatten
Taakbeheer
Videovergaderen
Waarschuwingen/Meldingen
Zoeken
Activiteiten van werknemers controleren
Beheer van vergaderingen
Elektronische handtekening
Externe ondersteuning
Externe toegang
Live chatten
Samenwerking
Softphone
Taakbeheer
Tijdzones bijhouden
Videochat
Webvergaderen
Agendabeheer
Beheer van deelnemers
Bestuursvergaderingen
Commissievergaderingen
Interne vergaderingen
Materialenbeheer
Notulenbeheer
Plannen
Reisgerelateerde diensten
Reserveren van vergaderruimte
Stembeheer
Tools voor opvolging van vergaderingen
Uitnodigingsbeheer
Volgen van actie-items
Voorbereiden van vergaderingen
Wetgevende vergaderingen

Reviews van ConnectWise Control

5 van 1.620 reviews worden weergegeven

In totaal
4.7/5
Gebruiksgemak
4.6/5
Klantenservice
4.5/5
Functies
4.5/5
Waar voor je geld
4.6/5
Jared M.
NOC Manager
Informatietechnologie en -diensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 29-10-2019

"#1 in Unattended Remote Access"

Opmerkingen: I've used many remote access tools in my few years as an IT professional. None have come close to the quality, speed, and reliability of ConnectWise Control.
If you've read any of my other reviews of ConnectWise products you'll find a common theme, we started using the product shortly before the acquisition. In the ScreenConnect days the tool was just as good and it was impressive to see how smoothly this tool was brought into the fold.
ConnectWise Control will never leave my mind as the pinnacle of remote access tools.

Pluspunten: The service/local application. Its so fast to reconnect after disconnection. It is so reliable in staying up even when the machine is under great stress otherwise. This is just a solid piece of software that does exactly what it needs to and then some.
The added features are all cohesive and add to the experience of remotely assisting our customers.
This tool filled a VERY much needed gap in the ConnectWise suite of tools and really made for a holy trinity for technicians day to day ease of use in working tickets in Manage, running commands and maintenance out of Automate, and immediately helping clients with Control.

Minpunten: Managing the server yourself had the usual annoyances of having to do so, but also the positives. I believe they will host you now as well. Honestly there is very little poor to say about this product!

  • Bron van de reviewer 
  • Beoordeeld op 29-10-2019
David R.
IT Manager
Olie en energie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 25-2-2020

"Overwhelmingly simple yet effective"

Opmerkingen: Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.

Pluspunten: - Ease of use
- Quick setup (cloud version)
- Minimal training required
- Easy customization
- Solid connectivity
- Requires no end user training

Minpunten: - Speed of connection varies greatly when using the cloud vs on-prem
- Must have a decent internet connection to use efficiently
- UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)

  • Bron van de reviewer 
  • Beoordeeld op 25-2-2020
Ron V.
Technical Consultant
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 9-1-2020

"One of the best remote tools I've ever used !"

Opmerkingen: The company I work for is supporting over 300 customers and when I came to work here, all remote connections were manually made. Ofcourse not so efficient.
So I started to implement Devolutions Remote Desktop Manager, where I could create a lot of our remote connections but unfortunately not all.
Especially the remote connections which need a VPN connection before using RDP to remotely connect to the server. It is possible in RDM (jump to a virtual machine on the network, start the VPN connection there and then RDP into the server), which is time consuming (over 2 minutes per session).
Therefor I was looking for a quicker solution, but still with the security a VPN connection has to offer.
And then I found ConnectWise Control, which does all that.
Once I tried the trial version and extended it (with help of the CW support team), I was sure this was the solution I was looking for.
Now it only takes me 15 seconds to remotely connect to remote server.
And not only me, but thanks to the integration in RDM my fellow colleagues can use the same configured session and start the remote connections.

Pluspunten: The ease of set up, price, LDAP intergration, RDM (Devolutions Remote Desktop Manager) integration, email notifications

Minpunten: The set up of email notifications can be a little difficult to master. Once mastered, it's quite simple.

  • Bron van de reviewer 
  • Beoordeeld op 9-1-2020
Adam B.
IT
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    2/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    6/10
  • Bron van de reviewer 
  • Beoordeeld op 28-6-2019

"The price is right, it has enough features that were not that easy to integrate, its reputation has"

Opmerkingen: see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Pluspunten: THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Minpunten: Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

  • Bron van de reviewer 
  • Beoordeeld op 28-6-2019
John C.
Customer Success Manager
Telecommunicatie, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 16-1-2020

"Connecting The Dots Between Users and Experience"

Opmerkingen: When our office was brought down to a skeleton crew, the on-site visits took up most of our techs, which means that the tickets were piling up in the office queue. On the days where I was the only one in the office, it was ConnectWise Control that saved the day in keeping those ticket counts down. Early on in my IT career, this really helped me build my skill set as I was better at dealing with problems when I was right in front of it. This program gave me plenty of experience working with many different user pc's. Thanks for such a great product.

Pluspunten: ConnectWise Control was really the tool that helped me expand my skillset in Information Technology. It was the key factor in helping reduce the number of on-site visits needed by a technician. It was much easier and faster to be able to remote into a client PC and see the problem recreated, troubleshoot it and correct it in a few minutes, as opposed to driving 20-45 minutes away to do the same thing and then drive back. I enjoyed being able to use the many features included in this. Being able to send a reboot command, work in the background, block user input, and upload a pertinent fie to a client pc just made knocking tickets out in a timely manner a cinch. It also helped to know when a user was idle or gone for the day for those scheduled end of day tasks.

Minpunten: The transfer options of getting a file/folder were sometimes picky. It seemed that it would take longer to upload a file to a client's computer by using the search and open function than it would to just drag a file/folder from my personal desktop over to the window with the client's desktop. It was inconsistent, picky at times, and just wasted so much time. You never knew which method would work better. When your business has strict SLA's, this kind of thing can kill that AND your performance record. Imagine losing your job because you didn't hit your numbers waiting on software to work...or not?

  • Bron van de reviewer 
  • Beoordeeld op 16-1-2020