ConnectWise Control
door ConnectWise
Wie gebruikt ConnectWise Control?
IT Professionals
Wat is ConnectWise Control?
ConnectWise Control (voorheen ScreenConnect) is een volledig functionele oplossing voor ondersteuning op afstand. De software geeft je de mogelijkheid om apparaten op afstand te bekijken en te ondersteunen vanaf elke locatie met een internetverbinding. Als technicus, ongeacht of je nu in de eerste plaats de persoonlijke computers van je klanten of een enorme bedrijfsinfrastructuur ondersteunt, kun je door de mogelijkheid om problemen snel en effectief op te lossen tijd besparen en de klanttevredenheid verbeteren.
ConnectWise Control - Details
ConnectWise
https://www.connectwise.com/software/control
Opgericht in 1982
ConnectWise Control - Prijsoverzicht
ConnectWise Control heeft een gratis versie en biedt een gratis proefperiode. ConnectWise Control betaalde versie vanaf US$ 24,00/maand.
Beginprijs
US$ 24,00/maand
Gratis versie
Ja
Gratis proef
Ja
Implementatie
Geïnstalleerd - Mac
Cloud, SaaS, Web
Geïnstalleerd - Windows
Mobiel - iOS native
Mobiel - Android native
Training
Persoonlijk
Live online
Documentatie
Ondersteuning
Kantooruren
Online
Functies van ConnectWise Control
Alternatieve producten
Populaire producten
Reviews van ConnectWise Control
5 van 1.626 reviews worden weergegeven
Jeev Y.
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Totaalscore5/5
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Gebruiksgemak5/5
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Functies en functionaliteit5/5
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Klantenondersteuning5/5
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Waar voor je geld5/5
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Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 2-7-2019
"If you value your time and energy, use this software"
Opmerkingen: I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.
Pluspunten: ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.
Minpunten: No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.
- Bron van de reviewer
- Beoordeeld op 2-7-2019
David R.
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Totaalscore4/5
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Gebruiksgemak5/5
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Functies en functionaliteit4/5
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Klantenondersteuning4/5
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Waar voor je geld5/5
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Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 25-2-2020
"Overwhelmingly simple yet effective"
Opmerkingen: Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.
Pluspunten:
- Ease of use
- Quick setup (cloud version)
- Minimal training required
- Easy customization
- Solid connectivity
- Requires no end user training
Minpunten:
- Speed of connection varies greatly when using the cloud vs on-prem
- Must have a decent internet connection to use efficiently
- UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)
- Bron van de reviewer
- Beoordeeld op 25-2-2020
James D.
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Totaalscore5/5
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Gebruiksgemak5/5
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Functies en functionaliteit5/5
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Klantenondersteuning5/5
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Waar voor je geld5/5
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Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Bron: SoftwareAdvice
- Beoordeeld op 28-5-2020
"The best remote access platform"
Opmerkingen: I've tried so many remote access platforms in the past. For me they all failed when it came to support sessions for unmanaged clients. The others didn't have the features, the price was too high, and/or they were to difficult for my users. I'll be using ConnectWise Control forever.
Pluspunten: Setting up online meetings - easy. Someone needs me to remote into their computer for the first time while I'm on the beach - easy. I need to maintain unattended access to over one thousand machines - you guessed it, easy. My favorite feature is sending my clipboard as keystrokes. I've used it a million times. The "Wake From Sleep" option has saved me from certain death on numerous occasions.
Minpunten: Not being able to remote into physical machines that don't have a connected display is super annoying.
- Bron van de reviewer
- Bron: SoftwareAdvice
- Beoordeeld op 28-5-2020
Adam B.
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Totaalscore3/5
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Gebruiksgemak3/5
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Functies en functionaliteit2/5
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Klantenondersteuning2/5
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Waar voor je geld3/5
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Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Beoordeeld op 28-6-2019
"The price is right, it has enough features that were not that easy to integrate, its reputation has"
Opmerkingen:
see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'
Pluspunten:
THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies
Minpunten:
Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|
- Bron van de reviewer
- Beoordeeld op 28-6-2019
Sam H.
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Totaalscore5/5
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Gebruiksgemak5/5
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Functies en functionaliteit5/5
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Klantenondersteuning2/5
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Waar voor je geldZonder beoordeling
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Waarschijnlijkheid van aanbeveling
- Bron van de reviewer
- Bron: SoftwareAdvice
- Beoordeeld op 24-3-2020
"ConnectWise Control"
Opmerkingen: The software is very stable and I use it multiple times a day. I would be unable to do my job without it.
Pluspunten: I love the ease of use this software offers and the remote clipboard and file transfer tools. It is an excellent tool.
Minpunten: The customer service is by for the biggest issue with this software. The response time of the support is difficult to deal with.
- Bron van de reviewer
- Bron: SoftwareAdvice
- Beoordeeld op 24-3-2020
