ConnectWise Control

Opmerkingen: I've used many remote access tools in my few years as an IT professional. None have come close to the quality, speed, and reliability of ConnectWise Control.
If you've read any of my other reviews of ConnectWise products you'll find a common theme, we started using the product shortly before the acquisition. In the ScreenConnect days the tool was just as good and it was impressive to see how smoothly this tool was brought into the fold. ConnectWise Control will never leave my mind as the pinnacle of remote access tools.

Pluspunten: The service/local application. Its so fast to reconnect after disconnection. It is so reliable in staying up even when the machine is under great stress otherwise. This is just a solid piece of software that does exactly what it needs to and then some.
The added features are all cohesive and add to the experience of remotely assisting our customers.
This tool filled a VERY much needed gap in the ConnectWise suite of tools and really made for a holy trinity for technicians day to day ease of use in working tickets in Manage, running commands and maintenance out of Automate, and immediately helping clients with Control.

Minpunten: Managing the server yourself had the usual annoyances of having to do so, but also the positives. I believe they will host you now as well. Honestly there is very little poor to say about this product!

Opmerkingen: Our company has been a Connectwise (ScreenConnect) client since nearly the very beginning of the company. We have enjoyed a long standing relationship and legacy pricing that is not offered to other clients.

Pluspunten: We have access to our client's computers at one of the cheapest endpoint costs out there. Our server went down at one point for various reasons and we lost the complete configuration. We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key. Support saved us.

Minpunten: When we did the restore, it didn't preserve the groups that we had segmented our clients into. We had to take alot of time to restore the configuration environment that we had set up.

Opmerkingen: Initially used ConnectWise Control (Formerly ScreenConnect) for simple IT support sessions (credential resets, issues with software, etc.). Later deployed agents to network. We found this product much more superior than other alternatives available on the market such as Kaseya. Sessions with speedy, and tools were easy to use like viewing one monitor individually, or performing maintenance discretely in open office environments. Allowed for support sessions to be performed remotely by staff extending the teams' effectiveness even in inclimate weather or times when IT staff worked remotely.

Pluspunten: Formerly Screenconnect, Connectwise Control is an easy to use remote software that gives IT professionals all the necessary support session tools to easily perform remote IT sessions with end users.
- Includes chat messaging
- Includes options to view services, logs, and processes
- Allows technician to blackout monitor / block keyboard presses during session
- Allows for easy facilitation of temporary remote sessions by non-technical staff
- Easy facilitation to give "passes" (timed access) to end-users and technical support staff
- Allows for basic scripting options for alerting and webhooks
- 2FA Authentication enabled

Minpunten: - Difficult initially to setup department groups of computers,
- Not a lot of documentation on setting up webhook scripting,
- Database maintenance can be tedious
- Outside basic functionality (which is all you need), selective and limited add-on options and integrations (compared to other product Automate [labtech])
- Uses Java over HTML5 only.

Opmerkingen: see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Pluspunten: THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Minpunten: Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

Opmerkingen: ConnectWise Control has allowed us to deliver a custom-branded remote support solution.

Pluspunten: I really like the fact that we can own an on-premise license and not be tied to a contract. It also does not leave any client software installed.

Minpunten: Purchasing additional licenses is harder than it should be, I've reached out to them several times and no one has called me back,