Salesforce Experience Cloud

Wat is Salesforce Experience Cloud?

Het communityplatform voor ondernemingen van Salesforce Community Cloud verbindt klanten, partners en werknemers rechtstreeks met de informatie, apps en experts die ze nodig hebben om actie te ondernemen:

-Versnel de kanaalverkoop
-Lever uitmuntende service
-Verbind klanten
-Transformeer de werkplek
-Bouw de community die jij wilt

Kenmerken:
-Bedrijfsintegratie
-Personalisatie
-Maatwerk en branding
-Betrokkenheid
-Mobiel
-Opbouwen van community en sjablonen
-Onderwerpen
-Salesforce-bestanden
-Acties
-Groepen
-Vertrouwen

Wie gebruikt Salesforce Experience Cloud?

Bedrijven van elke omvang die snel en moeiteloos naadloze, merkeigen community-ervaringen voor hun klanten, partners of werknemers willen creëren.

Waar kan Salesforce Experience Cloud worden geïmplementeerd?

Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)

Over de leverancier

  • Salesforce
  • Gevestigd in San Francisco, VS
  • Opgericht in 2003
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, Brazilië, Canada, China, Duitsland en nog 5 andere

Talen

Chinees, Chinees (traditioneel), Deens, Duits, Engels en nog 11 andere

Over de leverancier

  • Salesforce
  • Gevestigd in San Francisco, VS
  • Opgericht in 2003
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, Brazilië, Canada, China, Duitsland en nog 5 andere

Talen

Chinees, Chinees (traditioneel), Deens, Duits, Engels en nog 11 andere

Video's en afbeeldingen van Salesforce Experience Cloud

Salesforce Experience Cloud Software - 1
Salesforce Experience Cloud Software - 2
Salesforce Experience Cloud Software - 3
Nog 4 andere bekijken
Salesforce Experience Cloud-video
Salesforce Experience Cloud Software - 1
Salesforce Experience Cloud Software - 2
Salesforce Experience Cloud Software - 3

Vergelijk de kosten van Salesforce Experience Cloud met soortgelijke producten

Salesforce Experience Cloud

US$ 250,00/maand
Gratis versie
Gratis proef
US$ 20,00/maand
Gratis versie
Gratis proef
US$ 25,00
Gratis versie
Gratis proef
US$ 39,00/maand
Gratis versie
Gratis proef

Functies van Salesforce Experience Cloud

  • API
  • Aanpasbare branding
  • Aanpasbare sjablonen
  • Activiteiten volgen
  • Activiteitendashboard
  • Analytics
  • Bestanden delen
  • Bonusbeheer
  • Brainstormen
  • CRM
  • Campagnebeheer
  • Campagnesegmentering
  • Catalogiseren/categoriseren
  • Communicatiebeheer
  • Contactenbeheer
  • Contentbeheer
  • Discussies / forums
  • Documentbeheer
  • Engagement tracking
  • Groepenbeheer
  • Ideeënvorming
  • Integratie van derden
  • Integratie van sociale media
  • Integraties van derden
  • Kalenderbeheer
  • Kennisbankbeheer
  • Klantenkaarten
  • Klantenportal
  • Klantensegmenten
  • Klantgeschiedenis
  • Klantprofielen
  • Ledenlijst
  • Lidmaatschapsbeheer
  • Loyaliteitsprogramma
  • Marketing via meerdere kanalen
  • Meerdere campagnes
  • Merkenbeheer
  • Mobiele toegang
  • Modereren
  • Rapportage en analyse
  • Realtime analyse
  • Samenwerkingstools
  • Segmentering
  • Taakbeheer
  • Toegangsopties/machtigingen
  • Versiebheer
  • Zelfserviceportal
  • Zoeken in gehele tekst
  • Zoeken/filteren

Alternatieven voor Salesforce Experience Cloud

Alles-in-één lidmaatschapssoftware op maat gemaakt voor je. Selecteer je functies om het beheer te vergemakkelijken en de betrokkenheid van leden te vergroten.
TapMango is een volledig merkeigen loyaliteitsoplossing en biedt een zeer geavanceerd beloningsprogramma voor detailhandelaars en restaurants.
Plan, promoot en voer een of honderden evenementen van begin tot eind efficiënt uit met bekroonde software voor evenementbeheer.
Loyalty marketing platform built for businesses of all sizes that lets you reach your customers in-store, online, or via mobile.
An omnichannel CRM life sciences platform built on Microsoft Cloud for healthcare.
A comprehensive, modular platform that allows you to manage the entire end-to-end loyalty program lifecycle efficiently.
Efficy staat bekend als het meest flexibele CRM van Europa, en biedt CRM-oplossingen die volledig aan te passen is waardoor uw medewerkers zich blijven ontwikkelen.
CXONCLOUD is a purpose-built software to understand customer experience to personalise marketing to drive repeat & referral business.
Create and manage a loyalty program across all channels with m—wise Loyalty Cloud, our feature-rich loyalty SaaS solution.
Caspio is een toonaangevend platform met weinig code voor het bouwen van online databasetoepassingen zonder te hoeven programmeren. Meer informatie over Caspio
At MeltingSpot, we are building a new Home for Communities.
Our suite of applications & functional integration platform helps you organize, integrate, and communicate with a unified experience.
CampusGroups is the most comprehensive and innovative Campus Experience platform for HigherEd institutions.

Reviews over Salesforce Experience Cloud

Gemiddelde score

In totaal
4,3 (74)
Gebruiksgemak
4,1 (74)
Klantenservice
4,1 (74)
Functies
4,3 (74)
Waar voor je geld
3,9 (74)

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
49%
4
36%
3
12%
2
3%
Naomi B.
Naomi B.
Owner in VS
Geverifieerde LinkedIn-gebruiker
Detailhandel, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

It's almost considered a neccesity with start-ups and e-commerce businesses...but, the pricing...

5,0 12 maanden geleden

Opmerkingen: Almost an identical opinion and review as I have of its sister company; Sales Force Essentials- Its amazing and everything you could possibly want or need but....It is pricey. Especially, if you're in the very early stages of creating a startup and you're on a tight budget. If you have wiggle room- I say, YES! Invest in yourself, your business and the future of both!

Pluspunten:

Any user that is given access, is able to customize their own portal, site, or files in general. As a business owner who prides herself in originality- that is HUGE! To be able to express myself freely; helps it not feel so much like work!

Minpunten:

Just like other Salesforce software and programs...their largest "con" is pricing. Huge strike against them and their brand if it is a company on a new and strict budget! I feel like the pricing is also; off. It doesn't match. I see something I'm thinking 'yeah that's $2.99' and come to find out I was wrong and it was; $12.99 (just an example!), and vice versa the same is true.

Brandon B.
Business Consultant in VS
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Salesforce is simply the best

5,0 4 maanden geleden

Opmerkingen: The best thing I can say about our decision to use Salesforce is it has made our company more attractive to potential buyers since we are "already on the same platform." There is power in the crowd.

Pluspunten:

Our team loved its usability and intuitive framework. There are other modules we want to buy as soon as we are ready.

Minpunten:

Honestly, there is a lot of work that the third-party consultant had to do to make SF work the way we wanted it to. And this can be expensive.

Craig R.
Web Developer in
2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

SalessForce Craig

3,0 5 jaar geleden

Opmerkingen: I work in SalesForce and rely on it's object and workflow rules to manage our data that we are using. SalesForce is powerful but not the most intuitive software to use on day to day basis. I have gained appreciation for the workflow rules, process builder and approval rules that allow for custom made SalesForce functions to help manage our data structures and data that we pass between our visual pages.

Pluspunten:

Ability to manipulate and change data structures on the fly to account for different processes. Also the plug-ins and ability to tie in things such a docusign, conga workflow are among some of the reasons SalesForce will continue to attract so much business.

Minpunten:

Not intuitive and can be a bit of a pain to navigate through the various ways to get through anything.

Geverifieerde reviewer
Information Manager in VS
Geverifieerde LinkedIn-gebruiker
Automotive, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Customer Portal Software

4,0 4 jaar geleden

Pluspunten:

We use community cloud to provide information and self-services to our external customers. The tool is very flexible and we are able to create templates for different customer types which allows us to tailor their user interface. With community cloud, the customers are able to login to one application to conduct business with our company. It is also integrated with the other salesforce products which enables all customer data to be stored in salesforce and shared across multiple applications.

Minpunten:

The username must be formatted as an email. Some of our customers do not have business email addresses. Also, if our customer has implemented salesforce internally or has a salesforce id already with another vendor, they cannot use the same email as their username. When a user attempts to create a username, we have no way of knowing if they already have a salesforce id in another system so we must assume if the username meets all of our criteria and the creation fails that they must have another salesforce id with that username.

Shamim A.
Business Development in Verenigde Arabische Emiraten
Computernetwerken, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Social framework for companies

4,0 11 maanden geleden

Opmerkingen: Using Salesforce Chatter, your company can communicate internally. One of the best features is the ability to create public and private groups, in which information can be shared publicly and privately. Our company uses Chatter to make announcements.

Pluspunten:

It is a faster and cheaper way to develop CRM applications. It is also very good that there is no need for a separate mobile application development. And its ability to integrate with our partners is excellent. Salesforce is a proven product. Since I worked with an experienced team on the project, there were no serious issues. Ensure continuous improvement decision making Optimize business process outcomes Improve supplier or partner relationships Cost management Enhance compliance & risk management Drive revenue growth Improve business process agility Increase internal/operational efficiencies

Minpunten:

Easy use, however difficult implementation of all services The technical difficulties