XM Fax

Wie gebruikt XM Fax?

XMedius-oplossingen richten zich op een breed spectrum van markten, waaronder financiën, gezondheid, overheid, productie, detailhandel, juridische zaken en onderwijs, voor het MKB, grote ondernemingen en dienstverleners.

Wat is XM Fax?

De oplossingen van XM Fax zijn snelle en zeer betrouwbare Fax over IP-tools. Deze softwaregebaseerde oplossingen zijn betrouwbaar, veilig en gebruiksvriendelijk en maken de veilige overdracht van zeer gevoelige documenten mogelijk, met behulp van gestandaardiseerde T.38 Fax-via-IP en G.711 Fax-doorvoerprotocollen. XM Fax is beschikbaar in de cloud of lokaal geïnstalleerd en maakt het verzenden en ontvangen van faxen net zo eenvoudig als het gebruik van e-mails.

XM Fax - Details

XMedius

http://www.xmedius.com/

Opgericht in 1996

XM Fax - Prijsoverzicht

XM Fax heeft geen gratis versie maar biedt wel een gratis proefperiode.

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XM Fax video
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Gratis versie

Nee

Gratis proef

Ja

Implementatie

Geïnstalleerd - Mac

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van XM Fax

Fax server software
Archiveren en retentie
E-mail naar fax
Fax naar e-mail
FoIP
Geautomatiseerde routing
Leveringsbeheer
Witte lijst/zwarte lijst

Reviews van XM Fax

5 van 38 reviews worden weergegeven

In totaal
4,7/5
Gebruiksgemak
4,6/5
Klantenservice
4,9/5
Functies
4,7/5
Waar voor je geld
4,6/5
Damien F.
Senior Network Administrator
Rechtspraktijk, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 11-1-2019

"Go XmediusFax Go!"

Opmerkingen: What drives XmediusFax is the people behind it. Both Sales and Support. they work together very well to resolve any issue we might have in an extreme timely fashion.

Pluspunten: Painless, accurate, excellent support. best of all - easy and seamless migration from any other platform. On the other hand - the PRICE is right!

Minpunten: I can't think of one. if you really would like to to find the needle in the haystack - then it would be their support is not 24/7.

  • Bron van de reviewer 
  • Beoordeeld op 11-1-2019
Dennis G.
IT Manager
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 19-4-2018

"Very easy service to use - I use the online portal version as opposed to the local server/client."

Opmerkingen: Allowed us to remove many POTS phone lines and stop using physical fax machines located in many departments. Now we are cloud-based and people can fax directly from their desktop PCs. Saves a lot of money in the long run.

Pluspunten: Very simple - log in, compose, send. Plenty of options to set up accounting groups, usage tracking, etc. There is a word processing program available that allows you to compose and send without logging in first, and although it's not a fully-featured program such as Microsoft Word, it does the job. You can also customize cover pages and integrate printing within other applications (such as Word, Excel, etc) so that you can fax a document directly from one of the supported third-party programs. Handy if you have a need for it.

Minpunten: Portal version doesn't allow you to sort users, numbers, groups, etc, very easily. You have to flip through multiple screens in order to view all the data. No export options either. This part of the portal is a little cumbersome. The data is all there, you just can't see it all at once - fairly annoying when you're searching for something. Otherwise, very simple system to use.

  • Bron van de reviewer 
  • Beoordeeld op 19-4-2018
Richard C.
Application Support Analyst
Financiële dienstverlening, 10.001+ werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 7-8-2020

"XMedius does exactly what it's meant to do"

Opmerkingen: XMedius is a great product and it does exactly what it claims it can do. As with every product you are bound to run into the occasional issue that requires the help of vendor support. XMedius support is a pleasure to work with. I'll leave an example....
We ran into a few issues upgrading the software to the latest release which required the help of vendor support. Within 5 minutes of submitting a support ticket we were on a WebEx fixing the problem. Support gets A+ from us.

Pluspunten: Little to no maintenance required. I particularly like the on-prem web front end which allows our users to send faxes without an application client. It's integration with active directory makes it easy to allow/edit user access.

Minpunten: The on-prem setup and configuration can be somewhat intimidating especially if you are unfamiliar with VoIP technology.

Antwoord van de leverancier

van XMedius op 12-8-2020

Hi Richard,

Thank you so much for your review. We're glad you're happy with the XM Fax product and feel that the support team has your back! If you'd like to share them, we'd love to hear your thoughts about making the onboarding process more accessible. Please send them to [email protected]

The OpenText + XMedius Team

  • Bron van de reviewer 
  • Beoordeeld op 7-8-2020
Geverifieerde reviewer
Senior Systems Administrator
Overheidsadministratie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 17-5-2019

"XMediusFAX 8.0 - Very good Enterprise Fax Application but could use Refinement"

Opmerkingen: XMediusFAX is an above average Enterprise Level FAX system, supporting 1000+ users and devices with good Enterprise Phone system integration options. The administration allows for all types of Faxing options, Routing, OCR and so on. Support is very good. There are a few features (drop Fax folders for sending) that would be nice. Java Jakarta needs to be carefully configured with IIS or you may encounter reliability problems.

Pluspunten: It has many feature for Faxing - to and from the desktop, browser, Multi-Function-Devices (Scanner/Printer), use Network Shares for Receiving FAXES. I do not see a Drag and Drop folder to Send Faxes. It integrates with our Enterprise level Avaya Phone System. Support has been Very good in that the XMedius Support people work hard to resolve each and every issue and provide workarounds during the interim.

Minpunten: The initial setup and configuration took two full days and afterward many weeks to finalize.
Security TLS 1.2 is Required on our system, so specific SMTPS Server setup and integration issues (XMedius Support worked on this for a while). Some Multi-Function Devices not supporting CA Certificates (which was not the fault of XMediusFAX)
A problem with the XMediusFAX Java Jakarta interface with IIS requires a 3am restart daily in order to keep the service from failing intermittently. The fix is Uninstall/Reinstall Jakarta & IIS. However, not a preferred action because our system is in full production.

  • Bron van de reviewer 
  • Beoordeeld op 17-5-2019
Geverifieerde reviewer
Senior Engineer
Kantoorbenodigdheden, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 9-10-2018

"Faxing for dummies"

Opmerkingen: XMediusFAX is a great piece of software, it might even be the best faxing software out there. The issues it solves for end-users are countless and once it's setup and configured you couldn't imagine going back and doing things the old way. XMediusFAX consolidates your faxing infrastructure into one neat place which can be connected to your choice of voice gateways on premise or in the cloud, ultimately saving you or your client money.

Pluspunten: Support, XMedius support is outstanding
Once in place and configured, the system is rock solid and requires virtually no ongoing maintenance
Feature rich
Included packet capturing with wireshark for individual calls

Minpunten: The menu layout needs an overhaul
Some of the included software looks and feels extremely outdated, e.g. SendFax or the Coversheet Editor
The logging system is hard to navigate and you find yourself checking several different logs for one issue
Website needs more KB articles, more community involvement. I see community posts where reps ask people to open tickets rather than opening discussion.

  • Bron van de reviewer 
  • Beoordeeld op 9-10-2018