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Wat is Dockwa?

Dockwa is geïntegreerde software voor jachthavenactiviteiten en marketing, waarmee schippers in realtime verbinding kunnen maken met jachthavens, zowel online als via een app.
- Schippers gebruiken de gratis app (iOS en Android) of website om binnen enkele minuten reserveringen te zoeken, te verkennen, aan te vragen en te betalen.
- Jachthavens gebruiken Dockwa om hun ligplaatsen te vullen, hun schippers blij te maken en tijd te besparen. Met Dockwa kunnen jachthavenmedewerkers online dokverzoeken aanvaarden, onmiddellijk havenbetalingen innen, binnen enkele seconden seizoensgebonden en jaarcontracten verzenden, en hun klantenbestand laten groeien.

Wie gebruikt Dockwa?

Jachthavens van alle formaten. Het platform ondersteunt ook honderdduizenden schippers die Dockwa gebruiken om te reserveren bij meer dan 1000 jachthavenpartners.

Dockwa Software - 1
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Dockwa Software - 3
Dockwa Software - 4
Dockwa Software - 5

Twijfels over Dockwa? Vergelijk met een populair alternatief

Dockwa

Dockwa

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US$ 200,00
maand
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27
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VS.
Beginprijs
Prijsopties
Functies
Integraties
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5,0 (4)
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5,0 (4)
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Zeevracht

Reviews over Dockwa

Gemiddelde score

In totaal
4,9
Gebruiksgemak
4,9
Klantenservice
4,9
Functies
4,7
Prijs-kwaliteitverhouding
4,7

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
94%
4
6%
Robert
Robert
Chair of Boat Basin Committee in VS
Geverifieerde LinkedIn-gebruiker
Maritiem, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Game changer for our marina management

5,0 3 jaar geleden

Opmerkingen: Improved our oversight of our staff, especially important in our organization where we only have volunteer managers. We are also able to give our customers better service by taking reservation on-line rather than relying on e-mails and phone calls. Getting better visibility to the market was an added plus.

Pluspunten:

We operate an seasonal community owned marina with a mixture of long-term and daily slip rentals. Prior to installing Dockwa, we were dependent upon our dock masters keeping manual records which led to confusion and concerns about integrity. Since we started using Dockwa we have near complete verification of slip assignments, payments and can start taking reservations during the off-season. It is early March as I right this review and we are over 50% booked for this coming summer! Another plus is that Dockwa brings in business as it is becoming the go to place for booking boating slips. Might also add that our dock masters were not computer mavens when we started with Dockwa, but with a bit of help from the Dockwa staff they were able to learn how to use the product and become very comfortable with it.

Minpunten:

The reports provide lots of information that can be downloaded into Excel, however there is no way to customize the fields you want in your reports. The result is each report has to be manipulated to make it usable. Another small gripe is that pricing can only be set by sending the information to the Dockwa staff.

Reactie Dockwa

3 jaar geleden

Robert, thank you so much for leaving us a review! I'm so glad you're getting value out of being on Dockwa. We hear you loud and clear on wanting the ability to customize reporting and will get that feedback to our product team. Thanks once again for taking the time to review us. It means a lot! Hi to everyone at Fire Island!

Louis
Senior Accountant in VS
Overheidsadministratie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Boaters Love it, Users Love It!

5,0 4 jaar geleden

Opmerkingen: The implementation of the software was very straightforward and went smoothly thanks to the assistance of our support adviser. The customer service from DockWa is always top notch, and the system is easy for our dockmasters to use. It has helped us streamline our process and really focus on keeping good lines of communication with our boaters.

Pluspunten:

Great user interface, hands-off payment processing, useful various reports, easy to communicate with boaters, accessible remotely.

Minpunten:

Initially, the cost to use DockWa consisted of a percentage of our revenue, but recently an additional annual software fee was added. Also, this new base package is very slim on some basic features that would be very helpful to marinas that don't require the extra bells and whistles and advertising features.

Christy
Communications Manager in VS
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

The long-awaited Reservation system that will enhance your customer's booking experience

4,0 8 jaar geleden

Opmerkingen: Dockwa is simple and efficient, easy to use yet enormously advantageous to those customers seeking to reserve while cruising. If you're searching for a new reservation system or to enhance your customer's reservation experience, Dockwa is your solution.

Roland
Marine Manager in VS
Maritiem, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Dockwa - Easy to Use Force Multiplier

5,0 3 jaar geleden

Opmerkingen: We rely on Dockwa to manage our transient mooring and slip rentals. Dockwa allows our dock team to focus on providing top service to our on-site customers and not being distracted by often lengthy phone calls for slip or mooring rentals. In effect, Dockwa gives our team an extra 'set of hands' by handling the collection of the minutia related to rental of property assets. Dockwa notifies us almost instantly of the arrival of new reservation requests so that our team can respond quickly.

Pluspunten:

Dockwa provides our dock team with tools that quickly notify us about incoming reservation requests, changes or cancellations. Being able to respond to our customer quickly within Dockwa is a game-changer and increases the level of customer satisfaction throughout the season.

Minpunten:

My only thought is that reservation details (customer / boat name, boat details) are not always 'in focus' - the operator has to switch to a separate tab to view them. This is a very minor inconvenience.

Steve
Marina MGR and Dockmaster in VS
Maritiem, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I cannot recommend Dockwa more- Great Product/Customer service!

5,0 3 jaar geleden

Opmerkingen: Can't say enough positive things about Dockwa. Love everything about it

Pluspunten:

I have used Dockwa for the past 5 years or so and it has made my transient boating business so increasingly popular and has removed any and all hassles for getting paid. If a client's credit card has any issue I am notified instantly. Their customer service is superb as well. They are always reachable and the program is simple to work with as well.

Minpunten:

No cons at all. I highly recommend Dockwa to any marinas or to any boaters .

Software gevonden in