AlayaCare

Best Homecare Software

Opmerkingen: Our company has increased its billing turnaround time through this system. We have also made our field staff happy by making everything real time (including ensuring that they get paid on time once paperwork is submitted).

Pluspunten:

The ease of use by internal and external staff is amazing. They are constantly looking to improve the software to make it even better (if that is possible).

Minpunten:

The data exploration was cumbersome in the beginning as it has a lot to offer. With that being said, once you get familiar with it, it actually isn't as difficult as originally anticipated.

Happy customer

Pluspunten:

ability to create custom reports and forms

Minpunten:

Print of reports too small when printed. Would like more staff compliance needs integrated.

alayacare review

Opmerkingen: Overall, a good service product and it is very helpful with coordinating services for a client

Pluspunten:

the connectivity with client information, being able to do multiple areas of work for a client, PSW services, acct, transportation etc

Minpunten:

the internet and service connection errors. billing difficulty

good product, easy to use

Opmerkingen: good product, easy to use and manage the cares

Pluspunten:

easy to use for the staff management and schedule

Minpunten:

we need to print the route sheet separately.

Scalability and Growth

Opmerkingen: Alayacare has helped our organization to scale up quickly and efficiently. We're able to use reports to watch trends, and use Alayacare to present information to our funders along the way as well. It's been an amazing asset to our company!

Pluspunten:

I love the ease of information sharing amongst our field staff and back end office users. We can share data and client information within seconds which has been entirely life changing for our organization!

Minpunten:

Ticket submission can be slow at times, however a resolution is always presented!

AlayaCare Provides the very Best Nursing Documentation Format

Opmerkingen: Best ever Nursing documentation system. Our company used pen and paper until we transitions to AlayaCare. Nurses were required to scan and attach all visit notes into our EMR system. So excited that those days are gone.

Pluspunten:

Easy format for nursing and scheduling to assure guidelines are met with local accrediting corporation.

Minpunten:

ability to add medication profile to Plan of Treatment when faxed to MD

Review of Alayacare

Opmerkingen: Overall it's a great scheduling software. I do recommend Alayacare.

Pluspunten:

AlayaCare is a simple to use scheduling software. I love that my PSW's have access to their client list on their mobile devices.

Minpunten:

Data Exploration 2.0 needs a user manual.

Alayacare Review

Opmerkingen: We have had some ups and downs. They are quick to reply when we have questions.

Pluspunten:

I like that all the information is in 1 database.

Minpunten:

We can’t get the scheduling and payroll to work for our needs.

AlayaCare Has Been a Life Saver!

Opmerkingen: Overall, the system has made my life so much easier! I love being able to email [sensitive content hidden] with any questions and the support we get from the team.

Pluspunten:

I like the wide range of services offered by AlayaCare. The scheduling is specifically very useful to me.

Minpunten:

I love the AlayaCare system, however I do find the data exploration tool daunting and not the easiest to use.

Manager of CSS

Opmerkingen: Good, customer service is good and generally respond quick

Pluspunten:

To be able to schedule multi different programs, easy accessible to update client profiles

Minpunten:

Billing and invoices. Unable to generate an invoice

Service coordinator

Opmerkingen: Easy and user friendly - good experience since transitioning from Procura.

Pluspunten:

Online and live updates of schedules and user friendly, easy to train on.

Minpunten:

That I cannot schedule multiple visits in a day on the scheduling platform.

More of a Partner than a Vendor

Opmerkingen: Our experience with AlayaCare has been great. We have no intentions of switching to another provider. The AlayaCare team is committed to making the platform work, and work well, for their customers. If there's been something that we've needed, they've ever helped us to get it, or given us clear timeframes on when those items are road-mapped to be developed into the system.

Pluspunten:

I absolutely love the customizable form builder and the workflows that can be adjusted related to those forms. It has allowed our business to create our own solutions to situations that are specific to our us. The drag-and-drop scheduling is great as well. Our new scheduler picked up on the system after 30 minutes of training on his very first day, and was able to start helping out our team right away. I also love the shift offers that can be sent out directly from AlayaCare. We send texts directly to multiple staff members for open shifts, and it is a huge time saver for us. The Waystar integration has been a blessing to us as well for sending our electronic claims to Medicaid. We can click a button in AlayaCare and our claims are received by Waystar instantly.

Minpunten:

The medications module. I cringe when I get a new or changed medication. It is time consuming (many fields are marked as required), and in current state, we are not able to make simple changes to meds such as changing the administration times of a medication without first discontinuing the med altogether and then re-entering the whole thing. The meds module also seems to load much more slowly than other modules in AlayaCare, so I often am sort of waiting for the page to load with my most recent changes.

AlayaCare Review

Opmerkingen: I do feel that long-term this system will streamline our process if the adjustments we request are taken care of. However, it seems that a lot of tickets that we submit to Zendesk are met with a lot of pushback and insistence that these are not issues. It takes a very long time to get a result and sometimes we just get a "well that's how it is" answer which defeats the point of having a feedback option.

Pluspunten:

Seeing a full schedule for employees/clients has been so helpful! We can see exact days they were paid for and when they did/didn't work immediately instead of going on a goose chase for a timesheet!

Minpunten:

The telephony option is honestly impractical. We can not view the shift until it is complete and it would be helpful if it was put on the schedule instead of being listed in Unapproved visits. We also have no use for the Service Duration. It creates a problem when transferring shifts from Unapproved visits to the schedule.

AlayaCare software review

Pluspunten:

The mobile software that be used on a smartphone is great. Love that it links to clients address and phone number. Clocking in and out feature is great.

Minpunten:

Would be more helpful if different client statuses could be colour coded. i.e. discharged clients in red etc. On the desktop mode it requires many clicks to get where you need to get to.

Excellent application that is evolving continuously

Opmerkingen: I am still learning and looking forward to attending the conference and learning more from fellow users in different ways. I love technology and myself and a colleague are pushing to try and add the Connector and Family Portal to our services in the near future so my overall experience has been positive thus far.

Pluspunten:

I came from zero background in health software so have nothing to compare to, but I can say that AlayaCare is very user friendly to use and the support through Zendesk is fantastic and relatively fast.

Minpunten:

There are many things that could be done to make AlayaCare better for day to day use. One hurdle I recently discovered the hard way as this was not informed to us by anyone, nor is there any information on Zendesk is when you hide a service on a client profile and then later on discharge the client completely, we have learned the hard way that if the client returns and we have to place them back to active, the hidden service cannot no matter what be UNHIDDEN. You can unhide a service if the client is active, but if they are discharged whether intentionally or by accident, you will not be able to unhide the service and this is very unfortunate. I think AlayaCare should also provide clients who are paying quite a lot of money each month to use the application more allowances and features to personalize our version. For example, under Client Demographics, we should be able to add a new section, or rename sections. Instead of Funding and Billing we should be able to change the name of the section, and the Additional Info section, we should have the capacity to add more than a photo.

User friendly program with schedulers in mind.

Opmerkingen: My overall experience is relatively positive. There is room for some improvement however.

Pluspunten:

Very user friendly and very easy to learn.

Minpunten:

While it is very helpful to have descriptions when applying unavailability, it would be incredibly helpful to have this feature for availability. Family portal access is also quite buggy.

A valuable partner.

Opmerkingen: I have extensive experience with AlayaCare, including supporting the app through my company's network and frequently interacting with the AlayaCare support team.

Pluspunten:

Their user usability is commendable for its simplicity and user-friendliness.

Minpunten:

A dedicated page to discuss only the new web/app version release would be beneficial. It can become confusing when there is a new version release, such as searching for dates, times, and content details of that new release.

Billing Manager

Opmerkingen: Overall, it works for us. We are still learning all the features the system has

Pluspunten:

AlayaCare offers different features such as changing templates on invoice, batch emails, setting service codes and other features to make our billing and scheduling user friendly.

Minpunten:

There are some bugs in AlayaCare. We create tickets in Zendesk to work these out. Some bugs include the rate not initially appearing on the invoice until we regenerate it. Also, dates of services on the schedule sometimes do not match the invoice.

Reliable, Efficient, Easy to Use

Opmerkingen: AlayaCare has been reliable, efficient and easy to use

Pluspunten:

AlayaCare is easy to navigate and learn for those who are new to the system.

Minpunten:

Having to reopen visit screens after saving information.

Over all good!

Opmerkingen: Generally easy to use, lots of capabilities.

Pluspunten:

So many places to have information. Easy to use, tabs are in places that make sense.

Minpunten:

I wish there was a way to preview the care plans as the field worker will see it.

Do not buy this

Pluspunten:

IF it worked it would be great. I hate my company for switching to this. Like nursing isn't stressful enough. Now we have to constantly deal with software that fights against us.

Minpunten:

Some days you can't clock in, some you can't clock out. Notes get lost. Duplicate notes are made that you know you did not create. It's slow. Locks up. Logs you out for no reason. Screen goes black. Impossible to log out at times. Allows others to log in under your name. And ZERO IT assistance.

Colbrow feedback

Opmerkingen: I think the software is ok but I think it has a long way to go to improve for ease of use.
Scheduling visits can be very slow and clunky to use. It's not 'smart' by way of matching employee skill, availability to that of the visit request to identify who is a match/available. That is what is needed.
I would like someone (like [SENSITIVE CONTENT HIDDEN]) who knows our business and how we operate to help us utilise the system properly.

Pluspunten:

Reporting functionality - when it works. DE is great but I find I have a lot of issues with it being unable to crunch the data I need, it freezes all the time. I need to run lots of reports and then do VLOOKUPs to get what I need in 1 report. Time consuming! It takes a long time to get system improvements rolled out, without bugs! There are good features in the system but the short comings over shadow the good.

Minpunten:

I do not like the way you have to manually create service codes, bill codes then link them to the service codes. The bill codes are not in alphabetical order in the list (but rather in order of creation which is not user friendly - especially when you have a large number of bill codes). Nor do I like that I have to update bill codes individually instead of being able to tick/select what I want to update with 'x' fee. It takes a long time. I don't like that it's not a complete package. Payroll - I'd like to see if there is any easier/better way for us to approve our visits for payroll process.

Too top-heavy

Opmerkingen: Frustrating. I see the potential but the execution right now is not good overall. The Data Exploration module for large periods of time has been unusable, and our company lives and dies on reports to our funders. Whenever I complain about the data exploration problems, they offer solutions for a very hefty fee. This should be something they're fixing, not us.

Pluspunten:

Employee tracking can be incredible. However, in areas with limited internet access, the off-line mode can be extremely unreliable. Data Exploration is intuitive and easy to use. Integration with other services can be a godsend.

Minpunten:

The one-day delay between data input and access to data exploration is a killer and inhibits all aspects of daily business, sometimes adding a week to an otherwise 30 minute process. The off-line mode for caregivers is unreliable and clumsy to use. Technical support is too bureaucratic, requiring multiple zoom meetings when a simple email exchange should suffice. I always have to repeat the problem multiple times, as often as ten, before getting an answer. More often than not, the answer is not a solution, but a promise to address it. Zendesk does not seem to be coordinated with the internal workings of Alayacare. To date I have not gotten an actual solution to a problem from Zendesk. Note tho, I am an advanced user and my problems are usually systemic. The last "solution" I got from Zendesk was not to use math in reports. Needless to say, all users need math. Data Exploration to a large degree does not work. It has been better of late, but for several months it crashed every morning with Alayacare witnessing it and having no real solution other than to use less math.

AlayaCare

Opmerkingen: My overall experience with AlayaCare has been positive. We have found that the company has gone through a large amount of change and growth. There are times that I feel like our requests or issues have been dealt with very quickly, and other times where the issue can linger for quite a while. It can take quite a while at times for information to be available in DE and then we are required to figure out our own workarounds.

Pluspunten:

Ability to use App, ongoing improvements to user experience, intuitive, ease of navigation, end to end solution for charting, employee management, billing, scheduling, reporting and equipment orders. Modern look, ability to progress our company smoothly from paper-based to electronic. Customizable forms are amazing.

Minpunten:

Big learning curve for pulling applicable reports in Data Exploration without a lot of guidance. Slow processing speed as additional modules/versions have been added or upgraded. Used to be very fast and responsive and still is for some sections of the production environment.

A good solution for most customers

Opmerkingen: Overall it's been pretty positive, albeit with some caveats. Technical frustrations have been noticeable but the excellent support people have made up for this to an extent--they even flew someone out to help us with onboarding.

Pluspunten:

Form and report builder are easy-to-use for the most part, and are improving albeit rather slowly through updates. AlayaCare is an all-in-one tool for many healthcare providers, although has some issues for those who require more (see cons section). Data collection is very good and allows for identifying underperformance and bottlenecks within the company. Tech support is very courteous, friendly, and takes requests seriously.

Minpunten:

Some functions seem to be more complex to use than they need to be, for this reason I wouldn't call it intuitive for the most part--non-technical employees will almost definitely need training. Also, even though support is very friendly, it seems it often takes a long time for even the most simple of bugs get fixed.