LEAP

Fantastic Case Management System

Opmerkingen: It enables us to streamline all our cases, time management and billing.

Pluspunten:

From the outset I have found everything about Leap to be incredibly user friendly

Minpunten:

Some of the bolt-ons look attractive but would increase our monthly expenditure beyond budget.

Leap

Opmerkingen: My assigned advisor, [sensitive content hidden], is helpful, knowledgeable and proactive - really great source of support. Helpdesk can be less so and on one enquiry, they gave me the wrong answer to my query

Pluspunten:

The ability to convert documents to different formats, clear case management, option to put in critical dates and fee estimates

Minpunten:

It can be a hit and miss finding the right guides to help

The idea is there but the follow-through needs some work

Opmerkingen: Overall Leap is a mixed bag. While the features they do have are robust. Several of the features that are advertised are not operational for US clients.I'm also concerned, and that you are required to stay in a trial period for "6 months" from the date of installation. And in order to be "eligible" to cancel the contract, you also have to have every user "actively engaged" with the software for the entire six month period or you can't be released from the contract. I should have realized that any entity that requires a mandatory "trial" period has a reason. This is very disheartening, because I honestly think in 4 or 3 years the software may be usable.All in all I feel like LEAP CRM over promises but under performs, and the lengthy duration of the trial period strongly indicates that they are aware of the problems.

Pluspunten:

The contact and matter cards are the best part of the CRM.

Minpunten:

I disliked that several of the advertised features were not actually included once I already signed into a multi-year contract. Under the contract we were supposed to have immediate access to the client portal, it took over 6 weeks for the portal to be "setup." This resulted in a weird state of limbo regarding the transition. I also had concerns that they advertised a workflow procedure, but once we tried to use the workflow we were informed that it was only available in the UK, and no one could provide an estimate regarding when it would be available in the US. I'm also concerned that they require a third party to install the applications. Although the installation took about 15 minutes for each computer, the installer stayed active in one our firm computers for over 12 hours. When we asked about this potential data breach concern, no one followed up with us for weeks, then we were told "its ok nothing happened." That is a serious data breach issue.

Program ia good, renewal is shady

Opmerkingen: I liked the software up until I had to renew. I had a few glitched along the way no big deal. My contract was with LEAP and was taken out of my account monthly. When I went to renew my contract, I was never told that the renewal was being farmed out to a third party finance company. I found out when I got an alert on my credit, I looked into it and contacted them who told me that this was for my LEAP renewal. Now some financial company who I have no idea about has my banking information because LEAP gave it to them, I get numerous emails from them trying to sell me services. DO not get involved with this company. They are not transparent and to my belief are devious.

Pluspunten:

At first it was good, helps a lot but the renewal is the problem

Minpunten:

I liked the software up until I had to renew. the renewal was inappropriate and possibly fraudulent.

A solid choice on case management and overall firm matter management system

Pluspunten:

It might take a bit getting used to and when first creating a matter it takes a lot of data input, but once you get through that it makes everything you do on that matter in the future faster and easier. The forms generated pull from those data points and helps to speed up the process of writing everyday documents and even some motions in trial practice. It is a good place to store large files are larger cases in the cloud so that they do not clutter your office. Whenever I have an issue, customer support reaches out in the same day and resolves my issues.

Minpunten:

I wish it handled a few more file extensions as some of our digital files would not upload correctly and we would need to reference such external media in addition to the use of LEAP to view everything on a certain matter.