Helpt Nederlandse bedrijven al 15 jaar
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Wat is Heap?

Heap Analytics is speciaal ontwikkeld voor middelgrote tot grote bedrijven. Heap legt automatisch alle gebruikersacties vast die op je site worden uitgevoerd. Er is geen IT-integratie vereist, het werkt kant-en-klaar uit de doos. Vergelijkbare tools, waaronder Mixpanel en Google Analytics, vereisen integratie en doorlopend onderhoud om gebruikersinteracties bij te houden.

Wie gebruikt Heap?

Dit product werkt met iedereen die vindt dat gegevens de basis voor besluitvorming moeten vormen, van de kleinste startups tot bedrijven als Zendesk, Macy's en Slack.

Twijfels over Heap? Vergelijk met een populair alternatief

Heap

Heap

4,6 (40)
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
91
45
4,2 (40)
4,5 (40)
4,3 (40)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 10,00
maand
Gratis versie
Gratis proefversie
31
Geen integraties gevonden
4,6 (32)
4,6 (32)
4,8 (32)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over Heap

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,2
Klantenservice
4,3
Functies
4,6
Prijs-kwaliteitverhouding
4,5

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
60%
4
35%
3
5%
Francisco
Francisco
Co-Founder in Venezuela
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A must/have tool to understand user behaviour

5,0 6 jaar geleden

Opmerkingen: Understanding our users in ways we could have never without it. We use it on a daily basis and thanks to this our website continues to improve. We recommend this without a doubt! Best we've used and tested.

Pluspunten:

Thanks to Heap we've been able to track every single step of our user's journey. We've made an incredible amount of improvements and have found bugs in places we could have never without this tool. It even makes Google Analytics look average. Absolutely wonderful piece of software

Minpunten:

I can't say using and implementing heap is the easiest thing. However, there are many tutorials, they have a great onboarding process and their customer service is magnificent. I assume you can't expect a tool this good to be the easiest to use. It needs some training!

Rob
Rob
Sr. Director, Emerging Products in VS
Geverifieerde LinkedIn-gebruiker
Internet, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

A More Intuitive GA Alternative

4,0 4 jaar geleden

Opmerkingen: It took a long time to determine if they were the right solution and to justify the cost, but once the contract was signed the benefits were almost immediate. It is impossible in this day and age to have just one analytics tool, but Heap is a very powerful complement to your took box.

Pluspunten:

The feature set makes it very easy for use by a cross-section of disciplines within your organization. It does not require lengthy training to become proficient in the tool, but Heap does offer a lot of resources to help individuals learn at their own pace/time.

Minpunten:

It requires a bit of set-up out of the box in terms of the reporting/analyzing piece of the business. You have to create events and map pages and that can be a bit time consuming, but once you do it, it doesn't have to be updated again.

Charlie
Charlie
Digital Marketing Executive in VK
Geverifieerde LinkedIn-gebruiker
Vrije tijd, reizen en toerisme, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Ok analytics software if you have developer skills. There are easier to use tools out there

3,0 5 jaar geleden

Opmerkingen: Mainly used it to export contact details of our customers and segment them depending on actions done or pages visited. The interface looks very old and to set up events, segments etc. you need some basic understanding of how APIs and URLs work. also, one of the worst communications with a company that I've experienced.

Pluspunten:

Easy to implement, compared to other solutions.

Minpunten:

Time-consuming to set up specific events and segments. Only exports up to a set number of rows, so you need multiple exports No royalty for their long-standing customers. Company staff not good at communicating

Atour
Analyst in VS
Research, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Every report is entirely real-time.

5,0 vorig jaar

Opmerkingen: Its ability to pinpoint precisely where users are having problems allows it to enhance the customer experience while promoting a simple and entertaining user interface.

Pluspunten:

I can define events and conversions in the past with the help of Heap. This is a helpful feature, especially in circumstances when deliverables are constantly changing.Because Heap tracks every user event out-of-the-box and doesn't require custom labeling, it has a low maintenance cost for tags.Heap is pre-optimized, in my experience as an analyst, for complex web and mobile apps.

Minpunten:

Every user event is recorded automatically by Heap's event tracking system. Although this is a helpful feature, it poses a confusing storage problem which I found. You might need outside assistance services when creating queries to segment this data.

Paulo
CTO in Portugal
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

The no-brainer go-to when it comes to understanding your UX

5,0 3 jaar geleden

Opmerkingen: Our experience has been overwhelmingly positive. Heap gives you the capacity and flexibility that few analytics tool can give to measure the user experience of your website at atomic level and build up from that. There is no easier way to understand the impact of each button, style, feature, functionality, page, tool on our users than with this tool, and, again, it works out of the box.

Pluspunten:

By far the most impressive feature is the fact that from the moment you install heap on your website you can virtually track anything that happens, regardless of being in the past. That is, even if you don't configure anything, it already records everything so you can retroactively analyse funnels, clicks, user behaviours and much more. Another feature that is well implemented is the flexibility to customize segments and events. The tool is designed so you can make your own building blocks for your dashboards, making it a very powerful ally when it comes to understanding what your users are doing in the platform. For example, in most tools it's a headache to even think about analyzing the impact a new feature has on the retention of a segment of your users, especially if didn't think about it when developing the feature. With heap, not only it is possible but it is also very simple and quick. For the first time, our team can think about validating business hypothesis without needing any prior coding or preparation, and even test them long after the features have been released.

Minpunten:

If your frontend programmers are not completely aware of the impact their changes might have, it can be very easy for them to erase css classes and/or change the html structure, which can have a big impact on the events (and, consequently, dashboards) on heap. On the long term, this hurts. Even though heap has put in place warnings when events stop triggering, it is still hard to maintain if you don't bring your developers on board to avoid making structural or class changes. The alternative might be to add IDs to every button, link, page, section, etc, so to ensure the events are kept alive, but that is also not a good option. If you don't expect your webpage to change that much, then this is not a problem. The amount of configurations and customizations in the dashboards and reports is limited. There should be a more powerful reporting tool, with more (and more customizable) charts.