Wie gebruikt Shelf?

Shelf is voor contactcenters en helpdesks die hun kennisbeheer naar de cloud willen brengen of upgraden naar de volgende generatie AI-geactiveerd kennisbeheer.

Wat is Shelf?

Shelf is een bekroond contactcenter en kennisbeheerplatform voor helpdesks met geavanceerde AI (artificial intelligence) en optimale zoekmogelijkheden in de branche. Shelf wordt gebruikt door organisaties zoals Google, Amazon en Nielson, en is ontworpen door een kennisbeheerexpert en gegevenswetenschapper van Harvard voor toonaangevende zoekmogelijkheden en organisatie. In tegenstelling tot andere kennisbankplatforms biedt Shelf mogelijkheden voor het nauwkeurig zoeken van documenten, AI-automatisering voor onderhoud en krachtige analyses. Neem contact op met een consultant.

Shelf - Details

Shelf

http://www.shelf.io

Opgericht in 2015

Shelf - Prijsoverzicht

Shelf vanaf US$ 99,00/maand. Shelf heeft geen gratis versie en biedt geen gratis proefperiode. Hieronder vindt u extra prijsinformatie voor Shelf.

Beginprijs

US$ 99,00/maand

Gratis versie

Nee

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Training

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Shelf

CMS-systemen
Aanpasbare sjablonen
Afbeeldingseditor
Audio-inhoud
Documenten indexeren
E-formulieren
SEO-beheer
Teksteditor
Versiebheer
Video-inhoud
Websitebeheer
Zoeken in gehele tekst
Bestandsherstel
Bestandstypen converteren
Compliance bijhouden
Documenten archiveren
Documenten bewaren
Documenten indexeren
Documenten samenstellen
Elektronische handtekening
Offline toegang
Optische lezers (OCR)
Samenwerkingstools
Versiebheer
Beslisboom
Catalogiseren/categoriseren
Contentbeheer
Discussieforums
Kennisbankbeheer
Samenwerking
Zelfserviceportal
Zoeken in gehele tekst
Bestanden delen
Contentbeheer
Documentbeheer
Realtime chatten
Samenwerking
Zoeken
Administratie
Beheer van fondsenwerving
Beheer van sociale media
Commissiebeheer
Donorenbeheer
Evenementenbeheer
Ledendatabase
Lidmaatschapsbeheer
Schuldenbeheer
Vrijwilligersbeheer
Community's
Beheer van fondsenwerving
Beheer van verkiezingen
Commissiebeheer
E-mailmarketing
Evenementenbeheer
Financieel beheer
Hoofdstukbeheer
Ledenlijst
Ledenportal
Lidmaatschapsbeheer
Schuldenbeheer
Vacaturebank
Websitebeheer

Reviews van Shelf

5 van 45 reviews worden weergegeven

In totaal
4.9/5
Gebruiksgemak
4.9/5
Klantenservice
5/5
Functies
4.6/5
Waar voor je geld
4.8/5
Jordanne O.
Manager of Family and Community Engagement
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 28-8-2018

"Excellent resource for maintaining quality control and communication across our organization"

Opmerkingen: My overall experience with SHELF has been incredibly positive. First and foremost the customer service and personal attention has been wonderful. I never go more than a few hours without answers to my questions and they are always ready to listen and work on any issues I am having no matter how minor. I really feel like they take their clients wants and needs into account as they develop updates and the response that I have gotten from my own organization has been overwhelmingly positive.

Pluspunten: This software is incredibly user friendly and I have really appreciated the ability to create separate libraries for all of the different stakeholders in my organization. It makes the navigation of the resource super intuitive for my staff and allows everyone to put their hands on what they need exactly when they need it. The ability to store and share a multitude of different file types as resources has also been invaluable.

Minpunten: There is not much I don't like about the software but one update that I am eagerly anticipating is the ability to upload and have a master copy of a resource in my organization library and have it replicated in other libraries. This will cut down on the amount of uploads and also allow us to have stronger version control on resources that we use across the organization and across our different regions.

  • Bron van de reviewer 
  • Beoordeeld op 28-8-2018
Jackson D.
Principal
Fondsenwerving, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 27-8-2018

"Our 'walled garden' called Shelf"

Opmerkingen: We were searching for a archiving solution that would package our company's offline and online resources (designs, documents, ideas, etc.) into a value add, easy to find, easy to use tool for our customers. Shelf provided the exact solution. Similar to how Google provides valuable search options, Shelf give us (the originator) a way to package resources and then offer in a secure walled off 'garden' , so our customers can 'harvest' those resources.

Pluspunten: Having a "Google like" (search by tags) generated system of classifying and organizing online/offline content onto one cloud platform is transformational.
By allowing the end user (in our case, customers) to search via tags, then find>view>download any and all content relating to our relationship with them, the overall 'findability' and value of our resources increases expotentially. The value increases because it's not just sitting in some obscure Dropbox, it's growing and being harvested in "our walled garden" by our customers.
For genre specific content, we can upload new content, tag with appropriate genre related tags and automatically 'push out' the material. Soon as the tags are applied, then all members of that genre have access to the material AND are automatically notified. Versus the old method of copy>paste individual files into each customer's Dropbox folder.
The thumbnail display, which is truly amazing, provides a visual reference to the items searched for and shortens the final mile of the search to the speed of light.
Tagging is an art and Shelf customer onboarding walks you through the learning curve (changing from the file folder based system).

Minpunten: Still working on versioning, but the workaround works for us.

  • Bron van de reviewer 
  • Beoordeeld op 27-8-2018
April M.
Founder, Director, Facilitator
Muziek
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    Zonder beoordeling
  • Bron van de reviewer 
  • Beoordeeld op 14-11-2017

"User Friendly with Great Features and Functionality!"

Pluspunten: The top 3 features of Shelf for CMDW, Inc include Sync, Search and Sharing. Shelf syncs with Google Drive and Dropbox to help users better organize and access files. Once files are synced, users can search for files via keyword(s) - even if you don't remember the title or when it was created. It's quick and easy to drag and drop files or folders to an updated private or shared folder from there (or simply leave in the current folders, as Shelf retains the original filing properties/locations during sync). Shelf is already setup with four permission levels - along with a "groups" feature to making sharing at specific access levels a breeze. I should also point out that Shelf works well with all types of files and media, including documents, audio, video and more - which is especially important for the creatives on our team!

There are plenty of organization and collaboration tools out there - I've tried several, but Shelf has hit the UX (user experience) nail on the head. It's visually appealing and less intimidating for my clients and team members who are less tech savvy. The onboarding process for me was actually pretty fun. The demo was informative and tailored to my unique organizational needs. Customer rep really listened to my challenges and showed me how Shelf can solve many of our current problems. I'm really excited to finally have a functional solution for file management. No more lost hours searching and starting over from scratch!

  • Bron van de reviewer 
  • Beoordeeld op 14-11-2017
Don D.
Head of Operations
Research, 13-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    3/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    6/10
  • Bron van de reviewer 
  • Beoordeeld op 18-2-2019

"Cloud Based Knowledge Management System"

Opmerkingen: We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps.

Pluspunten: The search features , quick customer care responses and online tutorials.

Minpunten: The speed and the sense that they were learning the functionalities of the product on the job.

  • Bron van de reviewer 
  • Beoordeeld op 18-2-2019
Nathan B.
Senior Consultant
Computer- en netwerkbeveiliging, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 11-10-2017

"Used as replacement of our Confluence wiki"

Pluspunten: Personally, i love using Confluence but it was difficult to get our company onboard. We needed a product that was more flexible and easier to organize for our company's internal knowledgebase. After a pretty extensive vetting process we selected Shelf because it allowed our team to continue using Dropbox, Drive and Slack while giving us the ability to manage our most critical docs in a centralized place. The features that make shelf unique are it's dropbox and Drive syncing, advanced search and filtered search capabilities, the ability to add additional meta data like tags and badges and the web clipper which enables our team to also use Shelf to capture youtube videos and web articles for training purposes.

Minpunten: No product that tries to address knowledge management issues is going to be perfect.. Even knowledge managers at our firm have trouble keeping track of information across teams and departments so no solution is going to be a one size fits all. I prefer a wiki method of building knowledge bases and Shelf doesn't yet offer this feature but overall we're very happy with Shelf.

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 11-10-2017