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Wat is HelpCrunch?

HelpCrunch is een platform voor klantencommunicatie van de volgende generatie dat bestaat uit een perfecte livechat, berichtenfunctie in de app, automatisering van e-mailmarketing en een helpdesk, en het biedt een naadloze manier om prospects om te zetten in klanten, de omzet te stimuleren, ondersteuning te bieden en klantretentie te verbeteren.

Meerdere communicatiekanalen binnen één tool! Gratis proefversie beschikbaar op helpcrunch.com.

Wie gebruikt HelpCrunch?

HelpCrunch is ontworpen voor teams in klantenondersteuning, verkoop en marketing bij SaaS-, e-commerce- en andere soorten online bedrijven.

HelpCrunch Software - 1
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HelpCrunch Software - 5

Twijfels over HelpCrunch? Vergelijk met een populair alternatief

HelpCrunch

HelpCrunch

4,8 (186)
US$ 15,00
maand
Gratis versie
Gratis proefversie
75
7
4,7 (186)
4,7 (186)
4,8 (186)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
87
205
4,4 (4.136)
4,3 (4.136)
4,4 (4.136)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Voor dit product zijn geen functies beoordeeld door reviewers.

Reviews over HelpCrunch

Gemiddelde score

In totaal
4,8
Gebruiksgemak
4,7
Klantenservice
4,8
Functies
4,6
Prijs-kwaliteitverhouding
4,7

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
80%
4
19%
3
1%
2
1%
Maister
Maister
CEO in Oekraïne
Geverifieerde LinkedIn-gebruiker
Animatie, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Switched from Intercom to HelpCrunch and very happy with this choice

5,0 3 weken geleden Nieuw

Opmerkingen: HelpCrunch enabled effective team collaboration across website chat, social media, and email, all from a single inbox. By switching from Intercom to HelpCrunch, we've cut our support software costs significantly. We've also seen a notable increase in our support team's productivity thanks to built-in AI assistant, macros and saved replies.

Pluspunten:

What stands out with HelpCrunch is its fantastic support for large teams. Features like collaboration tools, private notes, saved replies, and macros are incredibly helpful. The ability to customize the live chat appearance far surpasses what Intercom offers. It's straightforward to use, avoiding unnecessary complexity with a clean and simple design. Navigation is a breeze with clearly categorized chats.

Minpunten:

The live chat sometimes loads slowly in certain locations. However, their customer success team is aware and is currently working on chat speed optimization.

Lana
Lana
CEO in Oekraïne
Geverifieerde LinkedIn-gebruiker
Internet, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

The software that really helps

5,0 5 jaar geleden

Opmerkingen: HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Pluspunten:

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Minpunten:

There is nothing I can list here :) Like... really nothing :)

Reactie HelpCrunch

5 jaar geleden

Lana, you made our team's day. Thanks for all the love! We're super glad to have you and supporthunt team as our loyal customers.

Andrew
MD in VK
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Web software ok. Mobile app non-functional. Service non-existent

2,0 4 jaar geleden

Opmerkingen: Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

Pluspunten:

It was reasonably easy to install, although took a while to configure.

Minpunten:

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Reactie HelpCrunch

4 jaar geleden

Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them. We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features. We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!

Valentyna
Valentyna
CEO in Spanje
Geverifieerde LinkedIn-gebruiker
Programmaontwikkeling, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Helpcrunch is a very efficient tool to deal with my customers

5,0 2 weken geleden Nieuw

Opmerkingen: Assisting us to provide direct support to clients on site and simplifies FAQ articles creation.

Pluspunten:

Helpcrunch panel is very easy to use, and it is very easy to be integrated to any channel you need. Also, AI asssitant helps us responds to questions faster, it gave my customer service a great reputation! I can also generate legit FAQ articles from prompts, saving me tones of time!

Minpunten:

It would be great to have even more AI features

Mitch
Mitch
Co-Founder in Canada
Geverifieerde LinkedIn-gebruiker
E-learning, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Great platform to directly connect with customers

5,0 5 jaar geleden

Opmerkingen: So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great!

Pluspunten:

I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people.

Minpunten:

It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains.

Reactie HelpCrunch

5 jaar geleden

Thanks so much for the kind words, Mitch!