--- description: Ontdek de plus- en minpunten van HelpCrunch en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpCrunch - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/30797/live-chat/software) > [HelpCrunch](/software/146516/helpcrunch) # HelpCrunch Canonical: https://www.capterra.nl/software/146516/helpcrunch Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.capterra.nl/software/146516/helpcrunch?page=2) > Gratis livechat software voor startups en kleine bedrijven. Alles-in-één klantenplatform: Livechat + e-mails + ticketverkoop voor grotere bedrijven. > > Oordeel: score van **4.8/5** door 195 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt HelpCrunch? HelpCrunch is ontworpen voor teams in klantenondersteuning, verkoop en marketing bij SaaS-, e-commerce- en andere soorten online bedrijven. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.8/5** | 195 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: HelpCrunch - **Locatie**: San Francisco, VS - **Opgericht**: 2014 ## Commerciële context - **Beginprijs**: US$ 15,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Nederlands, Oekraïens, Pools, Portugees, Russisch, Spaans - **Beschikbare landen**: Albanië, Andorra, Armenië, Australië, Belarus, België, Bosnië en Herzegovina, Brazilië, Bulgarije, Canada, Cyprus, Denemarken, Duitsland, Estland, Finland, Frankrijk, Griekenland, Guernsey, Hongarije, IJsland en 34 meer ## Functies - Aanpasbare branding - Alerts/Escalation - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Callcenterbeheer - Catalog Management - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Contentbeheer - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Geotargeting - Kennisbankbeheer - Kennisbeheer - Klantendatabase - Live chatten - Macro's/reacties via sjablonen - Mobiele toegang - Offline formulier - Overdrachten en routering - Priorisering - Proactief chatten - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Tekstbewerking - Third-Party Integrations - Toegangsopties/machtigingen - Transcripten/chatgeschiedenis - Voor meerdere talen - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal - Zoeken in gehele tekst ## Integraties (6 in totaal) - Adobe Commerce - Google Analytics 360 - Pipedrive - Slack - WordPress - Zapier ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Knowledge management tools](https://www.capterra.nl/directory/30094/knowledge-management/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Knowledge Base Software](https://www.capterra.nl/directory/32454/knowledge-base/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Slack](https://www.capterra.nl/software/135003/slack) — 4.7/5 (24071 reviews) 3. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1719 reviews) 4. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Reviews ### "The only chat which can solve all our needs so far" — 5.0/5 > **Anastasiia** | *14 oktober 2024* | Design en ontwerp | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: - online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. > > **Minpunten**: That we need to pay extra for AI Editor. > > As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. ----- ### "The software that really helps" — 5.0/5 > **Lana** | *23 augustus 2019* | Internet | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. > > **Minpunten**: There is nothing I can list here :) Like... really nothing :) > > HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) ----- ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" — 3.0/5 > **Justin** | *21 december 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. > > **Minpunten**: Mobile app notifications are late or sometimes did not appear. > > Nice UI and easy to use interface. Easy setup. Affordable pricing. ----- ### "Sales Acquisition and Retention With HelpCrunch" — 4.0/5 > **Bhushan** | *20 augustus 2019* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly. > > **Minpunten**: I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user. > > Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales. ----- ### "Great platform to directly connect with customers" — 5.0/5 > **Mitch** | *30 augustus 2019* | E-learning | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people. > > **Minpunten**: It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains. > > So far it's been great. I saw many people raving about their customer support and yes, it is legendary\! So far I've only interacted with them twice and it's been great\! ----- Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.capterra.nl/software/146516/helpcrunch?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/146516/helpcrunch) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens