Wat is HelpCrunch?
Gratis live software voor startups en kleine bedrijven.
Alles-in-één klantenplatform: Livechat + gerichte berichten (chat/e-mails) + ticketing voor middelgrote en grote ondernemingen.
HelpCrunch is ontworpen voor teams in klantenondersteuning, verkoop en marketing bij SaaS-, e-commerce- en andere online bedrijven.
Met HelpCrunch kun je meer leads verkrijgen en converteren en je klanten beter ondersteunen.
Wie gebruikt HelpCrunch?
HelpCrunch is ontworpen voor teams in klantenondersteuning, verkoop en marketing bij SaaS-, e-commerce- en andere soorten online bedrijven.
HelpCrunch - Details
HelpCrunch
Opgericht in 2014
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HelpCrunch - Details
HelpCrunch
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Video's en afbeeldingen van HelpCrunch
Vergelijk de kosten van HelpCrunch met soortgelijke producten
Vanaf
Gratis versie
Gratis proef
HelpCrunch - implementatie en ondersteuning
Ondersteuning
- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Chatten
Implementatie
- Cloud, SaaS, Web
- Android (mobiel)
- iPhone (mobiel)
- iPad (mobiel)
Training
- Live online
- Documentatie
Functies van HelpCrunch
Helpdesk software
- API
- Aanpasbare branding
- Aanpasbare formulieren
- Aanpasbare rapporten
- Aanpasbare sjablonen
- Aanpasbare velden
- Activiteiten volgen
- Activiteitendashboard
- Beheer van IT-assets
- Beheer van Service Level Agreements (SLA's)
- Beheer van supporttickets
- Bewaking
- CRM
- Callcenterbeheer
- Chatten/messaging
- Communicatie via meerdere kanalen
- Documenten opslaan
- E-mailbeheer
- E-mailsjablonen
- Enquêtes en feedback
- Feedbackbeheer
- Geautomatiseerde routing
- Gegevens importeren en exporteren
- Helpdeskbeheer
- Integratie van sociale media
- Integraties van derden
- Interactie bijhouden
- Kennisbankbeheer
- Klantendatabase
- Klantenportal
- Klantgeschiedenis
- Live chatten
- Macro's/reacties via sjablonen
- Netwerkcontrole
- Ondersteuningstickets bijhouden
- Prestatiemeetwaarden
- Priorisering
- Rapportage en analyse
- Rapportage en statistieken
- Realtime chatten
- Realtime meldingen
- Ticketbeheer
- Toegang en controle op afstand
- Toegangsopties/machtigingen
- Waarschuwingen / Escalatie
- Waarschuwingen/Meldingen
- Workflowbeheer
- Workflowconfiguratie
- Zelfserviceportal
Klantenservice software
- API
- Aanpasbare formulieren
- Aanpasbare sjablonen
- Activiteiten volgen
- Afsprakenbeheer
- Analyse van klantenservices
- Autoresponders
- Beheer van supporttickets
- Callcenterbeheer
- Communicatie via meerdere kanalen
- Communicatiebeheer
- Contactenbeheer
- Contactendatabase
- Door gebeurtenissen geactiveerde acties
- E-mailbeheer
- Eenmalige aanmelding
- Engagement tracking
- Enquêtes en feedback
- Gegevens importeren en exporteren
- Inboxbeheer
- Integratie van sociale media
- Integraties van derden
- Kalenderbeheer
- Kennisbankbeheer
- Klantendatabase
- Klantensegmenten
- Klantgeschiedenis
- Live chatten
- Meerdere gebruikersaccounts
- Ondersteuningstickets bijhouden
- Op regels gebaseerde workflow
- Oproepen routeren
- Personeelsbeheer
- Prestatiebeheer
- Prestatiemeetwaarden
- Rapportage en statistieken
- Realtime analyse
- Realtime controle
- Realtime meldingen
- Realtime rapportage
- Realtime updates
- Sjabloonbeheer
- Slepen en neerzetten
- Sms-berichten
- Virtuele assistent
- Voicemail
- Waarschuwingen / Escalatie
- Wachtrijbeheer
- Workflowbeheer
- Zelfserviceportal
Knowledge Base Software
- API
- Aanpasbare branding
- Aanpasbare sjablonen
- Catalogiseren/categoriseren
- Chatbot
- Contentbibliotheek
- Dashboard
- Documenten opslaan
- E-mailwaarschuwingen
- Editor met slepen-en-neerzetten
- Feedbackbeheer
- Gebruikersbeheer
- Integratie van sociale media
- Integraties van derden
- Kennisbeheer
- Live chatten
- Mobiele interface
- Mobiele waarschuwingen
- Online forums
- Opmerkingen/notities
- Rapportage en analyse
- Rapportage en statistieken
- Realtime meldingen
- Realtime rapportage
- Rich Text Editor
- SEO-beheer
- Samenwerkingstools
- Sjablonen
- Tekstbewerking
- Voor meerdere talen
- Voorgedefinieerde sjablonen
- WYSIWYG-editor
- Waarschuwingen/Meldingen
- Webmeldingen
- Website-integratie
- Widgets
- Wiki
- Zelfserviceportal
- Zoeken in gehele tekst
Knowledge management tools
- API
- Aanpasbare branding
- Aanpasbare formulieren
- Aanpasbare rapporten
- Aanpasbare sjablonen
- Aanpasbare velden
- Active Directory-integratie (AD)
- Activiteiten volgen
- Activiteitendashboard
- Beslissingsondersteuning
- Bestandsbeheer
- CRM
- Catalogiseren/categoriseren
- Categoriseren/Groeperen
- Chatten/messaging
- Communicatiebeheer
- Configureerbare workflow
- Contentbeheer
- Contentbibliotheek
- Discussies / forums
- Documentbeheer
- Documenten opslaan
- E-mailbeheer
- Eenmalige aanmelding
- Enquêtes en feedback
- Gamification
- Gegevens importeren en exporteren
- Integratie van sociale media
- Integraties van derden
- Kalenderbeheer
- Kennisbankbeheer
- Live chatten
- Markeren
- Online forums
- Opmerkingen/notities
- Prognoses
- Rapportage en statistieken
- Realtime meldingen
- SSL-beveiliging
- Samenwerkingstools
- Slepen en neerzetten
- Tekstbewerking
- Toegangsopties/machtigingen
- Voor meerdere talen
- Waarschuwingen/Meldingen
- Widgets
- Workflowbeheer
- Zelf leren
- Zelfserviceportal
- Zoeken in gehele tekst
Live chat software
- @mentions
- API
- Aanpasbare branding
- Activiteiten volgen
- Activiteitendashboard
- Autoresponders
- Beheer van supporttickets
- Beheer van vergaderingen
- Bestanden delen
- Bestandsbeheer
- Bestandsoverdracht
- Bewaking
- CRM
- Chatten/messaging
- Communicatie via meerdere kanalen
- Consumentgericht chatten in realtime
- Contactenbeheer
- Contentbeheer
- Documenten opslaan
- E-mailbeheer
- Eenmalige aanmelding
- Enquêtes en feedback
- Geotargeting
- Gestandaardiseerde antwoorden
- Integraties van derden
- Interactie bijhouden
- Kalenderbeheer
- Klantgeschiedenis
- Live chatten
- Markeren
- Mobiele toegang
- Offline formulier
- Overdrachten en routering
- Proactief chatten
- Rapportage en analyse
- Rapportage en statistieken
- Realtime analyse
- Realtime controle
- Realtime meldingen
- Samenwerkingstools
- Scherm delen
- Slepen en neerzetten
- Taakplanning
- Taakvoortgang bijhouden
- Transcripten/chatgeschiedenis
- Videovergaderen
- Voortgang bijhouden
- Websitebezoekers bijhouden
- Workflowbeheer
- Zoeken/filteren
Alternatieven voor HelpCrunch
Meer alternatieven voor HelpCrunch
Reviews over HelpCrunch
Lees alle 175 reviews
Lana B.
The software that really helps
Opmerkingen:
HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)
Pluspunten:
HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.
Minpunten:
There is nothing I can list here :) Like... really nothing :)
Reactie HelpCrunch
2 jaar geleden
Lana, you made our team's day. Thanks for all the love! We're super glad to have you and supporthunt team as our loyal customers.
Thomas B.
Overwogen alternatieven:
Excellent value-for-money Software for our SaaS business
Opmerkingen: While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 !
Pluspunten:
- Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams
Minpunten:
- No Drip email marketing implemented (well, not yet as of 12/2019)
Reactie HelpCrunch
2 jaar geleden
Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us. Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers. If any questions, we're always there to assist you.
Andrew R.
Web software ok. Mobile app non-functional. Service non-existent
Opmerkingen: Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.
Pluspunten:
It was reasonably easy to install, although took a while to configure.
Minpunten:
Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.
Reactie HelpCrunch
vorig jaar
Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them. We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features. We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!
Louis M.
Excellent chatbot affordably priced
Opmerkingen: Positive! Especially the customer support
Pluspunten:
It's affordable & the customer service was excellent. I had all my questions answered within 24 hours even though I was only on a free trial version.
Minpunten:
As someone with zero tech background it took me two days to implement the code into my website. This is more a reflection of me than the software, it truly is plug and play I am just terrible with all things tech related.
Petr P.
Itegrated cost effective solution very suitable for SMB
Pluspunten:
Great integrated solution suitable for SMB, easy to deploy and manage, no complicated ticketing system and features uselfull only for enterprices. Knowledge base and chat integrated in one solution. KB default design is modern and nice, not necessary to customize too much (compared to Freshdesk for example). Full KB/chat customization is included (Freshdesk will ask you additional up to 40 USD).
Minpunten:
Support can be faster. In „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem.
