Wat is HelpCrunch?

Gratis live software voor startups en kleine bedrijven.

Alles-in-één klantenplatform: Livechat + gerichte berichten (chat/e-mails) + ticketing voor middelgrote en grote ondernemingen.

HelpCrunch is ontworpen voor teams in klantenondersteuning, verkoop en marketing bij SaaS-, e-commerce- en andere online bedrijven.
Met HelpCrunch kun je meer leads verkrijgen en converteren en je klanten beter ondersteunen.

Wie gebruikt HelpCrunch?

HelpCrunch is ontworpen voor teams in klantenondersteuning, verkoop en marketing bij SaaS-, e-commerce- en andere soorten online bedrijven.

Waar kan HelpCrunch worden geïmplementeerd?

Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel)

Over de leverancier

  • HelpCrunch
  • Gevestigd in San Francisco, VS
  • Opgericht in 2014
  • Chatten

Beschikbaar in deze landen

Albanië, Andorra, Armenië, Australië, Belarus en nog 49 andere

Talen

Duits, Engels, Frans, Italiaans, Nederlands en nog 5 andere

Over de leverancier

  • HelpCrunch
  • Gevestigd in San Francisco, VS
  • Opgericht in 2014
  • Chatten

Beschikbaar in deze landen

Albanië, Andorra, Armenië, Australië, Belarus en nog 49 andere

Talen

Duits, Engels, Frans, Italiaans, Nederlands en nog 5 andere

Video's en afbeeldingen van HelpCrunch

HelpCrunch Software - 1
HelpCrunch Software - 2
HelpCrunch Software - 3
HelpCrunch Software - 4
HelpCrunch Software - 5
Nog 6 andere bekijken
HelpCrunch-video
HelpCrunch Software - 1
HelpCrunch Software - 2
HelpCrunch Software - 3
HelpCrunch Software - 4
HelpCrunch Software - 5

Vergelijk de kosten van HelpCrunch met soortgelijke producten

HelpCrunch

US$ 15,00/maand
Gratis versie
Gratis proef
US$ 38,00/maand
Gratis versie
Gratis proef
US$ 19,00/maand
Gratis versie
Gratis proef
US$ 25,00/maand
Gratis versie
Gratis proef

Functies van HelpCrunch

  • Aanpasbare branding
  • Afsprakenbeheer
  • Autoresponders
  • Beheer van Service Level Agreements (SLA's)
  • Beheer van supporttickets
  • Callcenterbeheer
  • Catalogiseren/categoriseren
  • Communicatie via meerdere kanalen
  • Consumentgericht chatten in realtime
  • Contactendatabase
  • Contentbeheer
  • E-mailbeheer
  • Feedbackbeheer
  • Geautomatiseerde routing
  • Geotargeting
  • Integraties van derden
  • Interactie bijhouden
  • Kennisbankbeheer
  • Kennisbeheer
  • Klantendatabase
  • Live chatten
  • Macro's/reacties via sjablonen
  • Mobiele toegang
  • Offline formulier
  • Overdrachten en routering
  • Prestatiemeetwaarden
  • Priorisering
  • Proactief chatten
  • Rapportage en analyse
  • Samenwerkingstools
  • Tekstbewerking
  • Ticketbeheer
  • Toegangsopties/machtigingen
  • Transcripten/chatgeschiedenis
  • Voor meerdere talen
  • Waarschuwingen / Escalatie
  • Waarschuwingen/Meldingen
  • Wachtrijbeheer
  • Websitebezoekers bijhouden
  • Widgets
  • Workflowbeheer
  • Workflowconfiguratie
  • Zelfserviceportal
  • Zoeken in gehele tekst

Alternatieven voor HelpCrunch

Geweldige klantenservice begint met betere helpdesksoftware. Win meer klanten door uitstekende klantenservice te bieden met LiveAgent. Meer informatie over LiveAgent
Drift helpt je team om meer leads te genereren en vergaderingen sneller te boeken met behulp van chatberichten.
Zakelijke berichtenfunctie met meerdere kanalen zoals oproepen, online chatten, integraties met Facebook en nog veel meer. Alles wat je bedrijf nodig heeft.
Moderne live chat- en berichtoplossing ontworpen om persoonlijke communicatie tussen bedrijven en hun klanten te vereenvoudigen.
Help Scout is een webgebaseerde helpdesk die is ontworpen voor een geweldige klantervaring.
Livechat voor ondersteuning via het web, mobiel en chat. Help je klanten wanneer het ertoe doet en waar het ertoe doet. Meer informatie over Userlike
Krijg alle tools die je nodig hebt onder één dak om online betere klantrelaties op te bouwen. Meer informatie over Sendinblue
Gratis livechat software voor startups en kleine bedrijven. Alles-in-één klantenplatform: Livechat + e-mails + ticketverkoop voor grotere bedrijven.
Formilla.com is een toonaangevende leverancier van klantberichtensoftware voor verkoop, marketing en ondersteuning. Livechat, e-mail en in-app-pakket.
EngageBay biedt eenvoudige, betaalbare alles-in-één marketingsoftware om leads te verwerven, betrokken te maken, te onderhouden en af te sluiten. Meer informatie over EngageBay
SnapEngage is een speciale chatoplossing voor grote ondernemingen waarmee verkoop- en klantenserviceteams leads kunnen overhalen en klanten erbij kunnen betrekken.
LivePerson maakt het leven gemakkelijker door de manier te wijzigen waarop mensen met merken communiceren via chat en berichten ondersteund door bots en AI.
De beste software voor de levenscyclus van klanten: ondersteuning, automatisering en feedback.

Reviews over HelpCrunch

Gemiddelde score

In totaal
4,8
Gebruiksgemak
4,7
Klantenservice
4,8
Functies
4,6
Waar voor je geld
4,8

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
81%
4
17%
3
1%
2
1%
Lana B.
Lana B.
CEO in Oekraïne
Geverifieerde LinkedIn-gebruiker
Internet, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

The software that really helps

5 3 jaar geleden

Opmerkingen: HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Pluspunten:

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Minpunten:

There is nothing I can list here :) Like... really nothing :)

Reactie HelpCrunch

3 jaar geleden

Lana, you made our team's day. Thanks for all the love! We're super glad to have you and supporthunt team as our loyal customers.

Thomas B.
Client Success Director in Frankrijk
Internet, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Excellent value-for-money Software for our SaaS business

5 2 jaar geleden

Opmerkingen: While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 !

Pluspunten:

- Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams

Minpunten:

- No Drip email marketing implemented (well, not yet as of 12/2019)

Reactie HelpCrunch

2 jaar geleden

Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us. Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers. If any questions, we're always there to assist you.

Andrew R.
MD in VK
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Web software ok. Mobile app non-functional. Service non-existent

2 2 jaar geleden

Opmerkingen: Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

Pluspunten:

It was reasonably easy to install, although took a while to configure.

Minpunten:

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Reactie HelpCrunch

2 jaar geleden

Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them. We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features. We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!

Bj J.
News editor in VS
Nieuwsbladen, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Very good software that drives customer interaction

5 3 jaar geleden

Opmerkingen: Very pleased. Nice people, good software and good value for money.

Pluspunten:

I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received. I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening. It was a great use of time, because now I am finally seeing results when other software would draw crickets. So I would suggest HelpCrunch to anyone serious about communication.

Minpunten:

I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now.

Reactie HelpCrunch

3 jaar geleden

Thanks so much for the detailed review, BJ! We're looking to improve our user onboarding soon so it takes even less time to completely set up your account. And yes, facebook messenger integration is coming soon. Stay tuned! Appreciate your business.

Petr P.
CEO in Tsjechië
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Itegrated cost effective solution very suitable for SMB

5 10 maanden geleden

Pluspunten:

Great integrated solution suitable for SMB, easy to deploy and manage, no complicated ticketing system and features uselfull only for enterprices. Knowledge base and chat integrated in one solution. KB default design is modern and nice, not necessary to customize too much (compared to Freshdesk for example). Full KB/chat customization is included (Freshdesk will ask you additional up to 40 USD).

Minpunten:

Support can be faster. In „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem.