--- description: Ontdek de plus- en minpunten van HelpCrunch en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpCrunch - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/30797/live-chat/software) > [HelpCrunch](/software/146516/helpcrunch) # HelpCrunch Canonical: https://www.capterra.nl/software/146516/helpcrunch Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.capterra.nl/software/146516/helpcrunch?page=2) > Gratis livechat software voor startups en kleine bedrijven. Alles-in-één klantenplatform: Livechat + e-mails + ticketverkoop voor grotere bedrijven. > > Oordeel: score van **4.8/5** door 195 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt HelpCrunch? HelpCrunch is ontworpen voor teams in klantenondersteuning, verkoop en marketing bij SaaS-, e-commerce- en andere soorten online bedrijven. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.8/5** | 195 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: HelpCrunch - **Locatie**: San Francisco, VS - **Opgericht**: 2014 ## Commerciële context - **Beginprijs**: US$ 15,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels, Oekraïens, Russisch - **Beschikbare landen**: Albanië, Andorra, Armenië, Australië, Belarus, België, Bosnië en Herzegovina, Brazilië, Bulgarije, Canada, Cyprus, Denemarken, Duitsland, Estland, Finland, Frankrijk, Griekenland, Guernsey, Hongarije, IJsland en 34 meer ## Functies - AI Copilot - API - Aanpasbare branding - Alerts/Escalation - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Callcenterbeheer - Catalog Management - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Contentbeheer - Dashboard - Door gebeurtenissen geactiveerde acties - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Geotargeting - Interactie bijhouden - Kennisbankbeheer - Kennisbeheer - Klantendatabase - Klantensegmenten - Klantgeschiedenis - Live chatten - Macro's/reacties via sjablonen - Mobiele toegang - Offline formulier - Overdrachten en routering - Priorisering - Proactief chatten - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Sjabloonbeheer - Tekstbewerking - Third-Party Integrations - Ticketbeheer - Toegangsopties/machtigingen - Transcripten/chatgeschiedenis - Voor meerdere talen - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal - Zoeken in gehele tekst ## Integraties (1 in totaal) - n8n embed ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Transactionele e-mail software](https://www.capterra.nl/directory/31564/transactional-email/software) - [AI Agents for Customer Support](https://www.capterra.nl/directory/34696/ai-agents-for-customer-support/software) - [Customer communication management software](https://www.capterra.nl/directory/31002/customer-communications-management/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1789 reviews) 2. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3487 reviews) 3. [Slack](https://www.capterra.nl/software/135003/slack) — 4.7/5 (24221 reviews) 4. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1728 reviews) 5. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4094 reviews) ## Reviews ### "The software that really helps" — 5.0/5 > **Lana** | *23 augustus 2019* | Internet | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. > > **Minpunten**: There is nothing I can list here :) Like... really nothing :) > > HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) ----- ### "Good chat client for customer support and feedback" — 4.0/5 > **Grant** | *10 september 2020* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: - Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support > > **Minpunten**: - Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much) > > We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions. ----- ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" — 3.0/5 > **Justin** | *21 december 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. > > **Minpunten**: Mobile app notifications are late or sometimes did not appear. > > Nice UI and easy to use interface. Easy setup. Affordable pricing. ----- ### "Good but app can be better" — 4.0/5 > **Geverifieerde reviewer** | *2 september 2019* | Computersoftware | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible. Looks nice and professional. I do not use a lot of the other functions, like the Knowledge Base. > > **Minpunten**: I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution. The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari) > > I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect. ----- ### "Sales Acquisition and Retention With HelpCrunch" — 4.0/5 > **Bhushan** | *20 augustus 2019* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly. > > **Minpunten**: I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user. > > Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales. ----- Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.capterra.nl/software/146516/helpcrunch?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/146516/helpcrunch) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens