--- description: Ontdek de plus- en minpunten van ChangeGear en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ChangeGear - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [ITSM-software](/directory/30676/itsm/software) > [ChangeGear](/software/146239/changegear-itsm) # ChangeGear Canonical: https://www.capterra.nl/software/146239/changegear-itsm Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/146239/changegear-itsm?page=2) > ChangeGear van SunView Software levert enterprise-grade ITSM die snel te implementeren is, eenvoudig te configureren is en minder duur is om te onderhouden. > > Oordeel: score van **4.0/5** door 51 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt ChangeGear? ChangeGear is geïmplementeerd voor honderden ondernemingen in alle verticale industrieën. Voor klanten in de gezondheidszorg, technologie, energie, overheid, financiën, onderwijs en meer. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.0/5** | 51 Reviews | | Gebruiksgemak | 3.9/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.0/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: ServiceAide - **Locatie**: San Jose, VS - **Opgericht**: 2016 ## Commerciële context - **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Brazilië, Canada, Verenigde Staten ## Functies - AI/machine learning - Aanpasbare branding - Aanstellen (van personeel) - Activiteitendashboard - Alerts/Escalation - Assets volgen - Auditbeheer - Auditing van problemen - Automatische apparaatherkenning - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - CMDB - Capaciteitsbeheer - Communicatie via meerdere kanalen - Compliance bijhouden - Compliancebeheer - Configuratiebeheer - Contract- en licentiebeheer - Dashboard - Geautomatiseerde routing - Gegevensvisualisatie - Goedkeuringswerkstroom - IT-reporting - In kaart brengen van relaties - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Kosten bijhouden - Leveranciersbeheer - Licentiebeheer - Macro's/reacties via sjablonen - Opdrachtenbeheer - Prestatie bewaken - Priorisering - Probleembeheer - Rapportage en analyse - Releasebeheer - Samenwerkingstools - Taakbeheer - Third-Party Integrations - Ticketbeheer - Veranderingsbeheer - Verwerking van natuurlijke taal (NLP) - Voorraadbeheer - Waarschuwingen/Meldingen - Wijzigingen bijhouden - Wijzigingsplanning - Workflowbeheer - Zelfserviceportal ... en 4 meer functies ## Integraties (5 in totaal) - BellaDati - Callture - Jira - Microsoft SharePoint - Network Performance Monitor ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [ITSM-software](https://www.capterra.nl/directory/30676/itsm/software) ## Gerelateerde categorieën - [ITSM-software](https://www.capterra.nl/directory/30676/itsm/software) - [Verandermanagement software](https://www.capterra.nl/directory/30958/change-management/software) - [CMDB-software](https://www.capterra.nl/directory/30959/cmdb/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [IT-asset management software](https://www.capterra.nl/directory/30077/it-asset-management/software) ## Alternatieven 1. [Freshservice](https://www.capterra.nl/software/132997/freshservice) — 4.5/5 (689 reviews) 2. [ManageEngine Endpoint Central](https://www.capterra.nl/software/170018/manageengine-desktop-central) — 4.6/5 (1549 reviews) 3. [JIRA Service Management](https://www.capterra.nl/software/138769/jira-service-management) — 4.5/5 (764 reviews) 4. [SysAid](https://www.capterra.nl/software/107225/sysaid) — 4.5/5 (512 reviews) 5. [PDQ Deploy & Inventory](https://www.capterra.nl/software/174535/pdq-deploy) — 4.8/5 (341 reviews) ## Reviews ### "Our go to ITSM tool" — 5.0/5 > **Geverifieerde reviewer** | *28 december 2017* | Bouw | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Ease of configuration and flexibility of the product. New features that are added recently such as Task Spawning, Multiple Workflows, Intelli Search etc. > > **Minpunten**: IIS needs resetting after changes made to forms and fields. May be they can do something that it would not require user to reset it. > > We have been using it as our main ticketing system for Incidents and Service Requests and also using it for our Change Management tool. This has helped us streamline our business processes around ticketing system ----- ### "Excellent app" — 5.0/5 > **Rania** | *19 april 2025* | Kunst en nijverheid | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The sll features of application i love it very much i highly recommended it to be used > > **Minpunten**: Nothing to say really i love this application as package all featuress of this application are very good > > Excellent app to use i highly recommended it to be use im fan of this application ----- ### "Don't judge a book by its cover" — 3.0/5 > **Geverifieerde reviewer** | *22 juni 2018* | Computersoftware > > **Pluspunten**: Very impressive looking user interface. From the ITSM standpoint, all expected functionality is present. > > **Minpunten**: The biggest struggle was the implementation and the post sales support. It seemed that the folks doing the implementation weren't as experienced as i would have expected. The technical support is sub-par. Software is buggy. ----- ### "Change Gear - Please Don't Change" — 5.0/5 > **Geverifieerde reviewer** | *13 augustus 2018* | Hoger onderwijs | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Great functionality and ease of use. Simple to learn, simple to master Perfect for our environment Reminders for outstanding tickets > > **Minpunten**: Could be confusing for new users. Not the best support > > Change gear, although wasn't the prettiest, was essential to what our company required. Easy to use, appealing interface, fast. ChangeGear was loved by all because of it's functionality. I would say it was my favourite service management application. ----- ### "Good service but requires careful adjustment" — 5.0/5 > **Geverifieerde reviewer** | *30 maart 2019* | Olie en energie | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: This software has a nice and clear interface. Quickly you can run into the product if there is time. Developers eliminate the problems that arise during implementation. > > **Minpunten**: The program has no localization. Designed for English-speaking countries. Self-localization is complicated. Old version of the program is available for the user on the site. Updates are sent through support. ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/146239/changegear-itsm?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/146239/changegear-itsm) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens