REACH

Opmerkingen: REACH has far exceeded our expectations. It's seamless to use and highly engaging among our member base. It's worth noting that whenever I or another REACH admin within our organization have a question, the REACH team is fast in their response...all the time. From the inquiry phase to the design and build-out to training and our launch, we've been extremely happy to partner with REACH. For several years before our launch, we wondered how we can create a digital all-inclusive facility schedule, key announcements, and highlight our social media activity in one. Our dream came true when we discovered REACH. Every day, our members thank us for the beautiful design lighting up our facility space informing them of exactly what they want to see and learn. We couldn't be more happier to recommend REACH to any organization interested in providing solutions to their customers, members, or clients.

Pluspunten: REACH software allows us to achieve our internal member marketing initiatives and communication in a highly effective way. Our members thrive on live, real-time information and the Scheduler accomplishes just that. There is no other way we could have accomplished that without the support and functionality of REACH. Additionally, our members are able to view and learn about the most essential announcements and events within our organization on the same screen. TVs are made larger and larger these days, but it's the REACH software on these TVs that illuminate our entire lobby area and walkway areas to that our members are most informed. Last but certainly not least, REACH is fully integrated with our membership software, making operating use seamless and consistent. As both an operating user of REACH and an active participant as a member myself, the REACH TVs are the most attractive and informative element we have within our space.

Minpunten: There is no con about REACH. From its member-facing views to our internal dashboard, REACH is easy to use and highly effective.

Opmerkingen: My overall experience with REACH is great! The customer service is very helpful and answers my questions right away and also follows up after a problem is resolved. The ease of uploading our flyers has saved a lot of time. The REACH program is very user friendly. I have been able to navigate the program without problems.

Pluspunten: I like the ease of uploading our flyer images (already designed) for each of our programs at the Bartlett Park District and not having to recreate the messages. I also like the preview feature on the desktop without having to be in front of the actual screen. Also, I like that I can change the order of our messages under the change order tab. And lastly, adding videos are as easy to upload as images.

Minpunten: I am not sure if this problem is on our end (internet connection- I have contacted our IT staff and they cannot detect a problem), but under Dashboard - the Network health is offline. When viewing the screen in the lobby, my recently uploaded announcements are running correctly. So I am not sure why it would say it was off line? Also, sometimes when uploading a jpg, Reach will skew the jpg. The image won't fit the total space. I can enlarge the image (by pulling out the corners), but I cannot stretch the image horizontal because the proportions are constrained (skewed). This doesn't happen often (maybe twice a month) but when it does I have to snag (program) my jpg and save it again. So I am not sure if something happens to that file when saving it to a jpg or if something happens to the file when it is uploaded to REACH?

Opmerkingen: I've observed firsthand people coming into our facility and getting up-to-the-minute accurate information to help them find their way, be informed about upcoming events, and be entertained and inspired. REACH's support team is great and they are super friendly... Willing to work through anything with you! It's been a pleasure doing business with them and we are excited to keep expanding our network of displays in new and exciting ways in the future.

Pluspunten: I love that they work with you to design a custom template that matches your organizations brand. Then, they offer integrations (we use the eSpace integration for building schedule) and modules (weather, social media, video, graphics) that pull in data from multiple sources onto one screen seamlessly. I've seen other digital signage solutions that offer either split screen solutions or out-of-the-box templates, but those fall short in creating a seamless brand experience. I also love how I can schedule graphics and videos for different days and times across multiple players/screens, and set them to expire and be removed automatically on a certain date.

Minpunten: One downside is they don't really offer weekend support. (I was able to get someone to message me back once, but the problem couldn't be resolved until Monday). We are a church and if something goes down on Sunday, we are out of luck. Most of the issues we were having were related to our players being on WiFi, which has as much to do with us as it does with them. Since we've hardwired all our players, we've been pretty much incident free. Their lower-end PC's, which they ship by default, leave much to be desired. Consider upgrading a level or two for enhanced performance and reliability. I wish the dashboard was mobile friendly. It is doable to scroll around and edit a few things on a smartphone, but it's less than ideal. In today's mobile world, I need to be able to make simple edits and check on player status' on the go quickly. Overall, it's backend dashboard is stuck in the past... but it does what it needs to do!

Opmerkingen: It gives our Recreation Center a way to visually present data and information to the public without always having to interact with them. We display upcoming programs and events, along with the time, weather, and the day's building schedule. It's a great visual reminder to the staff and participants alike of all the things going on in the department.

Pluspunten: It's easy to use and update daily. I use the software to show the day's schedule in the building I work in, along with upcoming programs and classes that our department is offering to the public. The display is always fresh and looks great. Whenever a small problem has arisen in the past, it was dealt with quickly and efficiently by the reach staff. I was really able to customize the display to exactly what I want and I'm very happy with the product.

Minpunten: The fact that each display has to have its own license can make it expensive for smaller departments like ours. Our Recreation Facility is not overly large, but would benefit from having a second, smaller display in an area other than our main display. The fact that the displays have to be completely the same if they are wired to the same computer, or have a separate license for different displays can be prohibitive.

Opmerkingen: We needed a solution that was powerful but more reasonably priced than some of the competition. Also a company that was more responsive than some of the large signage vendors. REACH has come through on all counts and has a corporate style that is more like dealing with a family business than one of a large company bureaucracy crunching numbers with everything and charging every way possible. Not to mention having to wait until a representative talks to a group of managers just to get the amount for a quote for even simple items. I do not want to seem like I am bashing our former companies, as they both have a quality product and good people. It is just I do not miss their corporate cultures one bit. To compare, dealing with REACH is genuinely pleasant and I can get answers quickly to any need I have. On the occasion where something was truly a hard thing to quote based on the number of variables, I receive honest feedback, am given a general idea of a range and after the process is planned out, I get the answer right away. I never feel like we are waiting because more important customers are in the queue ahead of us.

Pluspunten: I like the ease of use and the quickness that I can post something to multiple signs in multiple locations. Our former provider was one with very good software and REACH had a slightly different approach, but one that made sense and allowed me to manage our signs more efficiently. They are very responsive to user feedback and it show in the software.

Minpunten: Honestly very little. No complaints from my side.