TXT180

Been a customer for years

Opmerkingen: TXT180 has been a partner for years. They are the underlying infrastructure for our award-winning text to donate service. We've been very happy with their service and the functionality. Overall, it's been a great partnership!

Pluspunten:

Probably the customer service. CSR is always helpful and wonderful to work with. She finds a solution to your needs.

Minpunten:

The fact that I cannot change or delete my keywords myself.

Texting-trying to keep up with the changing time

Opmerkingen: Overall the experience has been positive, so far it has been working for our need and we hope to use it for other programs that will be starting in the fall. Its affordable and we would recommend it to other agencies or businesses to try the free trial you will not be disappointed.

Pluspunten:

I liked that it was easy to use, it was very user friendly and if I needed assistance customer service was there to help. It did exactly what is said it would do a it was a great fit for our agency since we are not that to big and the price was just right for our budget.

Minpunten:

The amount of characters that can be typed for each message and that you can not send an emoji in your message.

It's ok

Opmerkingen: I'm probably going to change soon.

Pluspunten:

I like it because it's cheap, but I think it could be better. It's super simple and straight forward but I've seen other text platforms and I've thought about changing many times but haven't gotta around to it. I think it's a little outdated but the overall working software is ok. It does want it says, creates a text group and sends out text.

Minpunten:

It doesn't have great analytics. It doesn't help me to grow the groups. I don't like having to pay for more add-ons when it should be included in my package. I think the software could be better. The mobile is really bad.

Great product & service!

Opmerkingen: I use TXT180 as a SMS autoresponder and it's perfect for what I need.

Pluspunten:

I really like the ease of use, that the support team has always been very helpful, and I think it's a great price for this product & service.

Minpunten:

I don't really have any complaints to be honest.

Love txt180 - it's an inexpensive, simple way to reach new customers & communicate with existing one

Pluspunten:

I love that its fast, easy, affordable, and effective. Everyone has a cell phone - so it's quite easy to get persons to subscribe and very fast and efficient for me to deliver upcoming events, auditions, or sales I am offering for my business. Another huge plus is the fact that I am able to auto deliver messages, drip messages, set up call lists, and message subscribers from the software.

Minpunten:

I really do not have any cons about the software. I absolutely love it, hence the reason I am still utilizing it nearly 2 years later.

Great experience, value, ease of use

Pluspunten:

TXT180 is very easy to use and navigate. It's simple for people to sign up, and I love being able to schedule messages in advance.

Minpunten:

I wish that when people opted in, they provided their name. When I put in contacts, I can add a name, but if they opt in it is blank.

Use It All The Time - Love It

Pluspunten:

The ease of communicating with our 800+ members whenever we have information we need to distribute in a timely manner

Minpunten:

Honestly, with how we utilize the software I haven't had any issues to dislike, and we have been using this for several years now.

Easy to use, never an issue, good price for the features available.

Opmerkingen: We were able to add an effective new marketing channel to our list of tools that we use to drive people to our weekly events.

Pluspunten:

1) The ability to pre-schedule posts - pre-scheduling out posts for the week or month is easy and saves time 2) Simplicity of interface - it's easy to navigate around the platform and find what you're looking for.

Minpunten:

1) Signup form - the look and feel of the signup form looks outdated 2) Text-To-Win - can't pre-schedule text-to-win messages

The app makes it very user friendly

Pluspunten:

Love you can have different groups allowing you to text certain customers promotions and not all and customers can reply to text which makes it easy to see who is reading your messages

Minpunten:

Only downside is you can not send emojis to add some flare to the messages.

We use this text program to alert our association members. So far it works well

Pluspunten:

Beyond our monthly amount of text message, it is affordable to add more messages. We only subscribe for 500 per month, but our membership is 1500.

Minpunten:

I haven't really found anything I truly dislike. How you create and upload each list is a little bit of a long process to me.

The White Label Texting Platform to Die For!

Opmerkingen: My overall experience is one of an excellent company selling a well thought out product at a very affordable price. The customer service is amazing. I can immediately get my questions answered anytime I call. Their customer service reps are very friendly with a good sense of humor.

Pluspunten:

The ease of use with all the features I required

Minpunten:

I haven't found anything yet that I don't like

An effective tool to increase the customer base in the fastest way

Pluspunten:

We can reach the target audience in a practical way. It is gratifying to communicate and win them, through TXT180 to earn them.

Minpunten:

There is nothing missing or dislike about the product.

TXT180 Exceeded my Expectations!

Opmerkingen: TXT180 solved the business problem I had of sending mass text in a very concise and efficient way to my fitness class members and potential members. It made communication easy. I have gotten great feedback from my fitness participants about the text alerts. More people open my texts and read them, then when I send out email newsletters.

Pluspunten:

What I liked most about the product is that it was very user-friendly; it was very easy to use I was able to add my contacts easily. Even when the trial was over I was able to come back to my account and send out text with no issue that’s what made me decide to use this software indefinitely. I am a fitness instructor, and right now I don’t need more than 500 texts per month so the first package was perfect for me. Their packages are well thought out.

Minpunten:

I don’t have any cons to report at this time .

TXT180 works great for our purposes

Opmerkingen: We no longer have to call all staff to tell them the office is closed because of weather conditions, one simple text and done.

Pluspunten:

This software is extremely easy to use. the primary purpose we use it is to alert staff of snow days and not to report to work. We also use in on occasion to send out reminders for staff events. Although we require staff to complete a form to sign up for the service, they can remove themselves at any time they wish, which means I don't have to manage it with staff turnover.

Minpunten:

We have a couple people that are authorized to send out texts, but there is now way for me to determine who has sent out the texts. This would be very helpful in order to allocate the expenses across departments.

Excellent customer service

Pluspunten:

Lots of features and easy to use. I like the scheduler and drip message functions. They're customer service is excellent.

Minpunten:

Initial set up of keywords is kind of pricey. Wish they offered weekend customer support. Also wish that I can delete or modify keywords on my own, without having to involve customer support.

Nicely done Representatives

Opmerkingen: Excellent

Pluspunten:

Stephanie's prompt professional responses

Minpunten:

On board process is time consuming and little complicated, yet I am not a tecie.

Great Texting Software

Opmerkingen: Great customer service. Easy to get ahold of on the phone. I enjoy speaking to a person when I have a question.

Pluspunten:

This software is easy to use and helps our company reach our customers on a weekly basis using text notifications about specials we have going on that week. I also really like using Templates so week after week i don't have to retype the whole message and only make a few minor changes.

Minpunten:

no problems with software. no complaints to date.

By far the best Text option for businesses

Opmerkingen: It gets us RSVPs every month.

Pluspunten:

It is easy to use and very user-friendly. Any member of our staff can update the text and responses. Also, the tech support is great!

Minpunten:

I wish the admin dashboard had more follow up options. I would like to communicate with those that have texted us but I need a little more direction on what my options are for that.

Text marketing has worked really well for our businesses. TXT180 makes it easy.

Opmerkingen: Huge marketing benefits, being able to reach my list instantly has resulted in being able to drive customers to our door within the hour. A lot higher results seen with this vs. email, print, or social marketing.

Pluspunten:

Easy to use once I got it going. I like being able to use it online or through the app when I'm on the go. I feel that all of the contacts I'm gaining with our text clubs are MUCH more valuable than my email lists due largely to knowing most of them are getting read. I looked at many of the other text marketing companies before choosing and their dash is a lot easier to navigate than the others. Definitely recommend.

Minpunten:

As a new user, getting started doing text marketing was a little confusing and knowing where to go in the dash for certain things took a minute to get familiar with but between the videos and live chat, it was easy to get figured out.

Love everything but the UI

Opmerkingen: We use the short code and keyword as our call to action for radio advertising.

Pluspunten:

The customer service has been really impactful - either via chat when I was first looking at my options to post-purchase phase while we've worked through zapier integrations with our CRM. The single most important reason I chose TXT180 was the premium code. They have the best one by far.

Minpunten:

The UI leaves a lot to be desired in terms of where features are organized, not being able to mass edit auto-responders (instead you have to go in one keyword at a time) etc.

I wouldn’t use anything else

Opmerkingen: It’s great to have my clients open my marketing so fast.

Pluspunten:

It’s user friendly, and the customer service was great. It’s a great marketing tool for small business.

Minpunten:

I’m not sure still after 3 years of using it all the features. I would love to see sample drip text other businesses use for inspiration.

I enjoy the efficiency and ease of the site.

Pluspunten:

I enjoy the site and features being very user friendly. Every section is accessible and easy to read and use.

Minpunten:

I wish there was a report generated to inform us about texts that have bounced back so that we're aware of contacts with disconnected numbers,

Easy and Affordable

Opmerkingen: I am able to reach people quickly without setting a conference or meeting. Information is received and saves time and money.

Pluspunten:

This is a great way to send messages without using group text. The option to schedule text blast is a great feature!

Minpunten:

The limit on how many characters is frustrating at times.

Easy to use. Once it's setup you can walk away and the system will take care of the rest.

Pluspunten:

The drip system makes this software outstanding. Imagine a client text in to the system and the drip system automatically sends out a text and will repeat as u wish. It's the best. No need to go through emails and sending out reminders. Thanks txt180 will always stay a customer

Minpunten:

None. The system has been working for me the day I signed up. I have been with txt180 for over four years now. Haven't missed a text yet. Thanks

Great service!

Opmerkingen: Great!!

Pluspunten:

The ease of getting all text inquiries forwarded to me and the support from the team!

Minpunten:

Sometimes to set up a new campaign, the software is not intuitive...