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Wat is User.com?

User.com is een alles-in-één platform voor marketing automation gericht op het stimuleren van betrokkenheid en het verbeteren van conversie door een enkele gegevensbron voor je klanten te gebruiken.

Bereik klanten via een breed scala aan communicatiekanalen: e-mail, livechat, chatbot, pushmeldingen, dynamische pagina-inhoud en nog veel meer - allemaal beschikbaar op één plek.

Geïnteresseerd in marketing automation? Maak gebruik van een gratis proefperiode van 14 dagen zonder betaling vooraf.

Wie gebruikt User.com?

Een oplossing voor marketing automation waarmee kleine bedrijven, startups, ondernemingen, bureaus en meer gebruikers kunnen automatiseren en beheren via een omni-marketingdashboard.

User.com Software - 1
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User.com Software - 3
User.com Software - 4
User.com Software - 5

Twijfels over User.com? Vergelijk met een populair alternatief

User.com

User.com

4,6 (36)
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
182
43
4,2 (36)
4,6 (36)
4,8 (36)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
€ 15,00
maand
Gratis versie
Gratis proefversie
133
28
4,5 (574)
4,4 (574)
4,6 (574)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Consumentgericht chatten in realtime
Live chatten
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Consumentgericht chatten in realtime
Contactendatabase
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Reviews over User.com

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,2
Klantenservice
4,8
Functies
4,4
Prijs-kwaliteitverhouding
4,6

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
78%
4
14%
3
3%
1
6%
Izabela
Izabela
Growth Catalyst in Polen
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Great all-in-one sales and marketing automation tool

5,0 4 jaar geleden

Opmerkingen: We are using User.com to welcome, onboard, support and reengage our users and customers. It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.

Pluspunten:

I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Minpunten:

Just two extra features in 'Conversations' and it would be ideal: - possibility to search previous chats by keywords - would be great if Grammarly could work in the chat (to prevent mistypes in real-time)

Reactie User.com

4 jaar geleden

Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!

Jakub
Jakub
Web Analyst in Polen
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Magnificent support, and a good product

4,0 3 jaar geleden

Opmerkingen: I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Pluspunten:

Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.

Minpunten:

It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…

Eldar
Eldar
CEO in Kirgizië
Geverifieerde LinkedIn-gebruiker
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Why Our Team Had to Say Goodbye to User.com

1,0 vorig jaar

Pluspunten:

It is an all-in-one solution so you don't have to use many other tools. Also, it has an amazing customer support team.

Minpunten:

Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why:- UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;- complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers;- it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job;- hidden charges for attached files in letters/chats, this information is not on their pricing page. It is possible to pay an additional $1,000 per year, but if it costs $4,000 per year and that amount increases every month, we cannot accept it;- they are totally unfair or flexible, on the first day of the month we deleted our account but they charged us for the whole month. We do not use their tool, why is it so difficult to return the money?

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Administratie, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Great software with excellent customer service

5,0 3 jaar geleden

Opmerkingen: I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.

Pluspunten:

User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.

Minpunten:

There could be more nice-looking templates to build emails and pop-ups.

Kyrylo
Marketing Manager in Oekraïne
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Proactive support team

5,0 4 jaar geleden

Pluspunten:

Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.

Minpunten:

User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.

Reactie User.com

4 jaar geleden

Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study! It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!