Wat is User.com?

User.com is een alles-in-één platform voor marketing automation gericht op het stimuleren van betrokkenheid en het verbeteren van conversie door een enkele gegevensbron voor je klanten te gebruiken.

Bereik klanten via een breed scala aan communicatiekanalen: e-mail, livechat, chatbot, pushmeldingen, dynamische pagina-inhoud en nog veel meer - allemaal beschikbaar op één plek.

Geïnteresseerd in marketing automation? Maak gebruik van een gratis proefperiode van 14 dagen zonder betaling vooraf.

Wie gebruikt User.com?

Een oplossing voor marketing automation waarmee kleine bedrijven, startups, ondernemingen, bureaus en meer gebruikers kunnen automatiseren en beheren via een omni-marketingdashboard.

User.com Software - 1
User.com Software - 2
User.com Software - 3
User.com Software - 4
User.com Software - 5

Twijfels over User.com? Vergelijk met een populair alternatief

User.com

User.com

4,7 (35)
Niet beschikbaar in jouw land
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
192
43
4,3 (35)
4,6 (35)
4,8 (35)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
US$ 0,00
Gratis versie
Gratis proefversie
95
205
4,4 (3.656)
4,3 (3.656)
4,4 (3.656)

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Reviews over User.com

Gemiddelde score

In totaal
4,7
Gebruiksgemak
4,3
Klantenservice
4,8
Functies
4,5
Waar voor je geld
4,6

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
80%
4
14%
3
3%
1
3%
Marcin
Marcin
Marketing Manager in Polen
Geverifieerde LinkedIn-gebruiker
Automotive, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Marketing machine that can boost your effectiveness with no need of IT team

5,0 3 jaar geleden

Pluspunten:

If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.

Minpunten:

Some features aren't so flexible as they could be.

Reactie User.com

3 jaar geleden

Thank you so much for taking the time to leave us this amazing review. It's a pleasure to work together with you.

Jakub
Jakub
Web Analyst in Polen
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Magnificent support, and a good product

4,0 2 jaar geleden

Opmerkingen: I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Pluspunten:

Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.

Minpunten:

It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: GetApp

Software with a lot of potential but significant number of errors

3,0 5 jaar geleden

Pluspunten:

It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Minpunten:

UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

Reactie User.com

3 jaar geleden

Thanks for the feedback! Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users. We would love to invite you back to check the software and see what we've done since you last used it. Thanks!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Administratie, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Great software with excellent customer service

5,0 2 jaar geleden

Opmerkingen: I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.

Pluspunten:

User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.

Minpunten:

There could be more nice-looking templates to build emails and pop-ups.

Kyrylo
Marketing Manager in Oekraïne
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Proactive support team

5,0 2 jaar geleden

Pluspunten:

Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.

Minpunten:

User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.

Reactie User.com

2 jaar geleden

Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study! It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!